P.B. Robinson & Associates
325 Bentley Road, Doncaster, South Yorkshire, DN5 9TGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never known staff to be so rude
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
The receptionist would benefit from retraining in patient focused care, when I called to confirm my appointment time & day the snappy tone of the receptionist voice made it clear my call was an inconvenience. I have an auto immune condition which causes brain fog. I'm forgetful. It's not nice being made to feel like a simple question is a huge inconvenience. Do better
Visited August 2023
Review titled P.B. Robinson & Associates
Replied on 31 August 2023
Thank you for taking the time to review our practice. I'm sorry you feel you were an inconvenience to our reception staff. We do try to make patient's management of their appointments easier by emailing a confirmation of the appointment and then sending a reminder as well. Our reception staff are extremely busy and work under difficult conditions at times, but I'm sure they will "do better" in future.
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Review titled Fanastic receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
I had to ring today with issues around a referral. I could tell I'd phoned at a busy time having been asked to hold for a bit but the receptionist couldn't have been more helpful. She was very patient with me and explained things in detail. Would recommend this practice to anyone, great staff
Visited August 2023
Review titled P.B. Robinson & Associates
Replied on 10 June 2024
Dear Anonymous, thank you for taking the time to review our practice and for the positive feedback. We will always do our best to help whenever we can. S Hincks Practice manager
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Review titled Not been to a Dentist for years
Rated 5 stars out of 5
by Michael Sayles - Posted on 20 March 2023
Having not been to a dentist for years I finally plucked up courage and booked an appointment. I have just been in today and had 3 fillings and a clean and polish. May I say that the Dentist I saw put me at my ease and told me everything she was going to do and did a thoroughly professional job and both and both herself and her nurse were fantastic. These ladies have restored my faith in Dentist's
Visited March 2023
Review titled P.B. Robinson & Associates
Replied on 22 August 2023
Dear Mr Sayles, thank you for taking the time to review our practice. I will pass on your comments to the dentist and nurse that saw you, I'm sure they'll be delighted with your feedback.
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Review titled Brilliant as ever
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
Had toothache last week and was seen and treated on the day I rang. All staff very helpful and friendly. Treatment pain free and the dentist checked I was ok every step of the way.
Visited February 2023
Review titled P.B. Robinson & Associates
Replied on 14 February 2023
Thank you for taking the time to leave a review. I'm glad to hear that we were able to help. We always aim to see our emergencies on the same day and I'm happy to see that policy is working.