Pennypot Dental Practice
1 Martello Drive, Hythe, Kent, CT21 6PHContact details and opening times
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Reviews
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Review titled Struck off
Rated 1 star out of 5
by Alan Reeves - Posted on 26 June 2024
I have been struck off! I feel so disappointed. I always gave Pennypot Dental Hythe such praise, they have an amazing team of staff and they have always gone above and beyond to help... Until now. I recently missed an appointment, I got the appointment mixed up on my phone calendar, completely my fault. When I discovered this just hours later I called and apologised and asked for another appointment as I was in pain. I was told by the receptionist that I have been temporarily suspended. When I asked why I was told that I had missed 3 appointments, one was back in 2014! I explained that I had missed the other one due to my partner having a severe stroke and I was assured at the time that this wouldn't affect my record. That clearly wasn't the case. I was asked by the receptionist to email into the surgery which I did so straight away, I didn't receive any response. I called again a couple of days later and was told that the practice manager was on annual leave and would contact me on their return. Today I received a generic letter telling me that I had been removed from the practice and to look for another dentist. Shocked I called Pennypot Hythe and was on hold for over 15 minutes, I thought it was a little strange so called on my partner's phone and got through straight away. I expressed my concern at the letter I had received and was basically told there was nothing that can be done. I'm appalled by the level of customer service I have received here over the last few days and I'm so shocked. Like I said in the beginning, the staff have always been exceptional. What's happened recently? I'm lucky enough to have found another local dental practice that has taken me on but I really didn't want to have to move.
Visited June 2024
Pennypot Dental Practice has not yet replied.
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Review titled Thinning of NHS patients
Rated 1 star out of 5
by Alan Stephens - Posted on 25 July 2024
My disabled daughter was struck off for missing 3 appointments over the course of 3 years (including Covid), that is just one appointment per year for a disabled patient, they themselves had constantly changed appointment after appointment living under the Covid cloud but failed to contact myself who is a registered full time carer and also have power of attorney over my daughter. Truly disgusting.
Visited June 2024
Pennypot Dental Practice has not yet replied.