Phoenix Orthodontic Practice
13/14 Mary Rose Mall, Beckton, London, E6 5LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
Both of my children were referred to this practice last week by their dentist and I have already received their appointments in the post! And they have given appointments on the same day and same time which was really helpful!
Visited March 2023
Review titled Phoenix Orthodontic Practice
Replied on 15 March 2023
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
Wonderful team at Phoenix practice.Reception team great asset to the organisation they are ever so lovely and very patient and ever so pleasant.
Visited March 2023
Review titled Phoenix Orthodontic Practice
Replied on 15 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
The orthodontist and receptionists were extremely friendly and vastly efficient, I enjoyed my visit .
Visited February 2023
Review titled Phoenix Orthodontic Practice
Replied on 15 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Would never recommend
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
Only chose this practice as the waiting times were shorter than a practice my elder daughter had been to previously. Now I understand why. My second daughter was referred to Phoenix due to their shorter waiting times in comparison to other local practices. There is one orthodontist at this site, who instantly appeared very rushed and very arrogant on our initial consultation. He literally lifted a lip and proceeded to state my daughters teeth were in fact crooked but it would not cause her any issue in the long term so was not covered by NHS treatment and we would need to pay for private treatment. After stating he would contact our Dental Practice to advise, he said we could have a second opinion at another practice since he was the only orthodontist at this one, and then proceeded to turn away to his computer and we were ushered out of the room. No further discussion or justification whatsoever. I am now glad we did not proceed with this practice and will go elsewhere. I do not want my children to receive any treatment from Phoenix whatsoever after the rushed, and rude, service we had received from an initial consultation.
Visited February 2023
Review titled Phoenix Orthodontic Practice
Replied on 03 May 2023
Dear Patient, Thank you for your feedback. We are sorry to learn you are unhappy following your visit to our practice. Your comments have been shared with the team for improvement and learning. If there is anything else we can help with please do not hesitate to contact the practice directly. Many thanks, The Dental Team
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Review titled Not as accommodating with questions
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2023
The orthodontist was very efficient and I was in and out within 5 minutes. However, the receptionists were not as accommodating with the questions I was asking and did not appear willing to explain the difference in the price I was initially quoted over the phone and the price I was told during the appointment.
Visited January 2023
Review titled Phoenix Orthodontic Practice
Replied on 15 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback. Your suggestions have been passed onto the team to help improve our service. Many thanks, The Dental Team.
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Review titled Worst practise
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
Yet to meet such a rude, selfish arrogant orthodontist. Service was terrible. Felt like he did not want to see any customers. I wish i did not make this visit as it felt like it was a pointless appointment.
Visited January 2023
Review titled Phoenix Orthodontic Practice
Replied on 03 May 2023
Dear Patient, Thank you for your feedback. We are sorry to learn you are unhappy following your visit to our practice. Your comments have been shared with the team for improvement and learning. If there is anything else we can help with please do not hesitate to contact the practice directly. Many thanks, The Dental Team
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Review titled Really great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
Attended for my sons first appointment. Great staff all very friendly and welcoming. Clean and tidy practice. Definitely recommend
Visited January 2023
Review titled Phoenix Orthodontic Practice
Replied on 06 February 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Great practice
Rated 5 stars out of 5
by Tauseef Sheikh - Posted on 20 January 2023
I have been visiting this practice last 2 years, staff and the doctors have treated very well. I will recommend this Orthademtist.
Visited January 2023
Review titled Phoenix Orthodontic Practice
Replied on 06 February 2023
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Very happy
Rated 5 stars out of 5
by Hana khan - Posted on 10 December 2022
I have been having my treatment to straighten my teeth via braces for over 2 years and am now coming upto the end of my treatment. The reception staff and the orthodontists take great care and put alot of effort into the work they do, they are very well presented and very polite. I would definitely recommend this practice.
Visited December 2022
Review titled Phoenix Orthodontic Practice
Replied on 03 January 2023
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled nice dentist
Rated 3 stars out of 5
by Anonymous - Posted on 27 November 2022
but dentist didnt do anythink to my daughter problem to fix it because he say the NHS dont pay for fixing and way my daughter is 13 years old.Thats for me is NHS fault not the dentist .The dentist him self was very god doctor together with lady nurse and the service was so standart and nice.This mean goverment didng qualify my daughter tretment and way is under age .
Visited November 2022
Review titled Phoenix Orthodontic Practice
Replied on 15 December 2022
Dear Patient, Thank you for taking the time to rate our service. We are sorry your daughter didnt qualify for NHS Orthodontics. If you would like to discuss alternative private care please contact the practice directly for further information. Many thanks, the Dental Team