Phoenix Orthodontic Practice
13/14 Mary Rose Mall, Beckton, London, E6 5LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I am so so pleased with every single person
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Its been a year since we started seeing Dr. and I can not Thank him enough. Such a humble and professional. I always repeat to my daughter how lucky she is to get this Doctor. All the staff is so lovely. All the receptionists are amasing. Professional. Many thanks to all of them. Hygiene level is on top!!!
Visited November 2024
Phoenix Orthodontic Practice has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Kristian - Posted on 05 November 2024
I was there for braces. The receptionist was kind . I had to waiting only 2 minutes. The dentist was kind and looks good specialist.
Visited October 2024
Phoenix Orthodontic Practice has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Shoaib - Posted on 16 October 2024
Pleasant and efficient practice, arrived before time and was seen immediately. All staff members were very nice.
Visited October 2024
Phoenix Orthodontic Practice has not yet replied.
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Review titled Very good service and great practice.
Rated 5 stars out of 5
by Abul - Posted on 27 September 2024
I went there with 2 of my kids and they are very punctual and attentive, i appreciate their good work and service. The appointment was for check up to find out whether kids are qualified for braces, we were happy that my kids were qualified.
Visited September 2024
Review titled Phoenix Orthodontic Practice
Replied on 08 October 2024
Dear Patient, Thank you for taking the time to rate our service. We are really happy you are pleased with the care you have received at our Orthodontic practice. Many thanks, The Dental Team
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Review titled Absolutely awful experience! Avoid!
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2024
The practice keeps emailing me to leave a review rather than acknowledge my email complaint or previous review so I will leave another one! Absolutely disgusting experience. Do not use this practice! After waiting over a year for an appointment very rude dentist who didn’t even know what my daughter’s very common condition was, looked in her mouth for 10 seconds and shouted not eligible for NHS! I was aware this may be the case so asked what the cost/treatment would be in we paid? He sighed very rudely and reluctantly gave me a price but no information! I will be paying but not here! Disgraceful customer service and the fact the practice can’t even respond speaks volumes! Avoid at all costs!
Visited August 2024
Review titled Phoenix Orthodontic Practice
Replied on 22 August 2024
Dear Patient, Thank you for your feedback. We are sorry to learn of your disappointment with our service and apologise that we did not meet your expectations on this occasion. You have indicated that you have made a formal complaint directly to the practice. Please rest assured we take feedback very seriously and a personalised response will be provided to you directly. Many thanks, The Dental Team
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Review titled Profession and Prompt Service
Rated 5 stars out of 5
by Jess - Posted on 03 August 2024
The team of receptionists are courteous and professional. My son’s bracket fell off recently and the team offered me an appointment the very next day. By 10am the next day my son was back home, he said they were quick and good.
Visited August 2024
Review titled Phoenix Orthodontic Practice
Replied on 21 August 2024
Dear Jess, Thank you for leaving us your feedback. We are really pleased to hear your son had his bracket replaced so quickly and you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
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Review titled Appalling Experience!
Rated 1 star out of 5
by LJH - Posted on 15 August 2024
After waiting for over a year for this appointment, the dentist looked in my daughter's mouth for 10 seconds, said not eligible for NHS treatment then tried to manhandle her out of the seat! I said what about private treatment and he sighed and reluctantly gave me a price! I will be going private but definately not with this practice. Appalling customer service. I do not know his name as he didn't bother to introduce himself before dismissing us so rudely! I work for NHS England so am appalled at this terrible behaviour. Well done on losing a potential customer! Avoid at all costs!!!
Visited August 2024
Review titled Phoenix Orthodontic Practice
Replied on 22 August 2024
Dear LJH, Thank you for your feedback. We are sorry to learn of your disappointment with our service and apologise that we did not meet your expectations on this occasion. Please rest assured we take feedback very seriously and a personalised response will be provided to you directly via our in house complaints process. Many thanks, The Dental Team
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Review titled Very Rude
Rated 1 star out of 5
by Fisal - Posted on 02 September 2024
Dentist is very Rude with my Daughter, he was not explain properly to my daughter and then angry her , After his assistant lady told to my daughter properly then every thing was alright. The way Dentist approach to the kids are definitely Rude.
Visited August 2024
Review titled Phoenix Orthodontic Practice
Replied on 08 October 2024
Dear Patient, Thank you for taking the time to leave your feedback following your recent visit. We are sorry to hear you are unhappy with the dentist and would like to apologise for any upset caused. Your comments have been shared with them to help improve our service. If you would like us to look into your individual circumstances, please contact the practice directly and you will be given a personalised response. Many thanks, The Dental Team
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Review titled Poor service
Rated 2 stars out of 5
by Runa - Posted on 06 July 2024
I waited over a year for this appointment, to get some advice and understanding of the next step of my treatment. However the dentist was not very friendly, didn't spend much time to explain things in a friendly manner and was less cooperative.
Visited July 2024
Review titled Phoenix Orthodontic Practice
Replied on 21 August 2024
Dear Runa, Thank you for taking the time to leave your feedback. We are sorry to hear you waited over a year when you were referred to us, waiting times can vary and we do try to keep waiting times to a minimum. We would like to apologise if you felt a full explanation wasn't given as to next steps. We would be more than happy to discuss and answer any questions you may have, please call us at your earliest convenience if we can be of further assistance. Many thanks, The Dental Team
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Review titled Positive experience
Rated 4 stars out of 5
by Jen - Posted on 06 July 2024
1st time I went with my child, I wasn’t impressed to the point where I didn’t want to return but we did and I’m glad to say since then it has been a positive experience. Was very easy to get appointments in the beginning although the last two times, not so easy. Reception staff seem helpful and two orthodontists we have seen are professional and the man in particular seems very experienced / knowledgeable in his job. I’m glad we ended up sticking with this place and I would recommend.
Visited May 2024
Review titled Phoenix Orthodontic Practice
Replied on 21 August 2024
Dear Jen, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team