Phoenix Orthodontic Practice
13/14 Mary Rose Mall, Beckton, London, E6 5LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Practice, Service, customer care
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2024
The receptionist are welcoming, friendly and very professional! They were able to attend to my childs needs. The dentist was very good she was able to explain the process and what needs to be done next. Found this very reassuring as a parent. She was focused on the work and clearly knew what she was doing
Visited December 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Such an amazing place
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2024
The staff where so lovely to my daughter and we got seen so quickly and now my daughter has amazing teeth
Visited December 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2024
Friendly professional and respectful all the staff were helpful and accommodating. We didn’t wait long for the appointment as they were on time so that was a good experience too!!
Visited November 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 01 January 2025
I got referred here for braces and my first orthodontic appointment here was not informative at all and did not receive much explanation about my treatment.The orthodontist just told me 2 things and did not explain what was going to be done in relation to braces and was very quiet.Therefore,I did not have the greatest experience here due to the lack of information or insight given.
Visited November 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for your feedback following your recent appointment. We are really sorry to learn you felt everything wasn’t explained to you at your recent appointment. We are always looking at ways to improve our service and your feedback has been passed on for to the team to help improve our service. If you have any questions, please do not hesitate to contact us directly at the practice we would be more than happy to help. Many thanks, The Dental Team.
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Review titled I am so so pleased with every single person
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Its been a year since we started seeing Dr. and I can not Thank him enough. Such a humble and professional. I always repeat to my daughter how lucky she is to get this Doctor. All the staff is so lovely. All the receptionists are amasing. Professional. Many thanks to all of them. Hygiene level is on top!!!
Visited November 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Good practice
Rated 5 stars out of 5
by Kristian - Posted on 05 November 2024
I was there for braces. The receptionist was kind . I had to waiting only 2 minutes. The dentist was kind and looks good specialist.
Visited October 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Good Practice
Rated 5 stars out of 5
by Shoaib - Posted on 16 October 2024
Pleasant and efficient practice, arrived before time and was seen immediately. All staff members were very nice.
Visited October 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Very good service and great practice.
Rated 5 stars out of 5
by Abul - Posted on 27 September 2024
I went there with 2 of my kids and they are very punctual and attentive, i appreciate their good work and service. The appointment was for check up to find out whether kids are qualified for braces, we were happy that my kids were qualified.
Visited September 2024
Review titled Phoenix Orthodontic Practice
Replied on 08 October 2024
Dear Patient, Thank you for taking the time to rate our service. We are really happy you are pleased with the care you have received at our Orthodontic practice. Many thanks, The Dental Team
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Review titled Absolutely awful experience! Avoid!
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2024
The practice keeps emailing me to leave a review rather than acknowledge my email complaint or previous review so I will leave another one! Absolutely disgusting experience. Do not use this practice! After waiting over a year for an appointment very rude dentist who didn’t even know what my daughter’s very common condition was, looked in her mouth for 10 seconds and shouted not eligible for NHS! I was aware this may be the case so asked what the cost/treatment would be in we paid? He sighed very rudely and reluctantly gave me a price but no information! I will be paying but not here! Disgraceful customer service and the fact the practice can’t even respond speaks volumes! Avoid at all costs!
Visited August 2024
Review titled Phoenix Orthodontic Practice
Replied on 22 August 2024
Dear Patient, Thank you for your feedback. We are sorry to learn of your disappointment with our service and apologise that we did not meet your expectations on this occasion. You have indicated that you have made a formal complaint directly to the practice. Please rest assured we take feedback very seriously and a personalised response will be provided to you directly. Many thanks, The Dental Team
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Review titled Profession and Prompt Service
Rated 5 stars out of 5
by Jess - Posted on 03 August 2024
The team of receptionists are courteous and professional. My son’s bracket fell off recently and the team offered me an appointment the very next day. By 10am the next day my son was back home, he said they were quick and good.
Visited August 2024
Review titled Phoenix Orthodontic Practice
Replied on 21 August 2024
Dear Jess, Thank you for leaving us your feedback. We are really pleased to hear your son had his bracket replaced so quickly and you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team