Queen Street Dental Clinic
128 Queen Street, Whitehaven, Cumbria, CA28 7QFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2024
Been with the practice for over 5 years, not had a problem with the dentist however, after my previous check up I was told to ring up in December to make my next check up, when I rang the receptionist was very very rude, said there was no up coming appointments any time in the future, was very unhelpful after it was her who told me to do this, het attitude was awful and abrupt, I've now gone to another practice who got me In straight away with a lovely receptionist.
Visited December 2024
Queen Street Dental Clinic has not yet replied.
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Review titled Excellent dental practice
Rated 5 stars out of 5
by Gillian - Posted on 09 October 2024
On today's visit the staff were professional, helpful and welcoming. They made a baby's first experience of going to the dentist a positive one.
Visited October 2024
Queen Street Dental Clinic has not yet replied.
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Review titled Great dentist
Rated 5 stars out of 5
by Jen Ryan - Posted on 14 October 2024
Visited the dentist today. Lovely friendly greeting from the receptionist when we arrived. Dentist was friendly, professional and did a thorough examination. Would highly recommend
Visited October 2024
Queen Street Dental Clinic has not yet replied.
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Review titled Rude, unprofessional and not up to standard
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2024
As with another reviewer here, we got an emergency appointment in two days on the NHS thinking that's great. In truth, it was awful. The staff were rude, particularly the receptionist. She was too busy talking and looking at personal photos. The dentist was pretty uncommunicative as was the nurse and both members of staff seemed like they didn't want to be there. The practice also looked dirty, the floor has rubbish on it, the place was dusty and generally looked very tired. Avoid. Find another dentist even if you have to pay more.
Visited September 2024
Queen Street Dental Clinic has not yet replied.
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Review titled Emergency appointment
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2024
I was initially really happy to be able to get in for an emergency appointment - NHS (not private!) and 2 days notice! This is a great service for the practice to offer. My experience there however was not great, the dentist providing the emergency treatment was very abrupt and I have had private treatment by him before, but recently moved practices and no longer see him. He challenged why I’d moved and also challenged why I had an emergency appointment there instead of my own dentist (own dentist is private - very expensive - and couldn’t see me urgently). I was made to feel very unwelcome and like I didn’t deserve an appointment. It was rushed and he didn’t look at 1 of the 2 teeth I mentioned having issues with, despite the fact my appointment was otherwise really quick as the other 1 didn’t need any on the day work. I would not go back to this dentist, as a nervous patient that’s had a fair amount of dental work he makes me feel awful and doesn’t seem to care. When I went to leave the practice the receptionist shouted back at me that I owed £26 despite the fact I paid before I got there. Really embarrassing in front of a waiting room full of people!
Visited July 2024
Queen Street Dental Clinic has not yet replied.
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2024
Receptionist very unprofessional & abrupt.. Dentist very rude and unpleasant. No one talks to you, dentist doesn't greet you as you enter the room, nurse doesn't even acknowledge you. I'm a private patient, paying alot of money for a very unpleasant experience. At least have the curtesy to greet your patient & not sit at your computer with your back to them. I've never missed a dental appointment ever, but was made to feel very inferior & that my teeth were about to fall out. I've been a private patient for at least 15 years & always took good care of my teeth. I felt I couldn't talk or discuss my teeth with this very abrupt man.
Visited June 2024
Queen Street Dental Clinic has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Amanda - Posted on 13 February 2024
Moved to area needed to register somewhere had to have a couple of visits (had to go private 😆) very nervous but can honestly say they are so professional, reassuring & to top it off a relaxing environment would highly recommend. Thankyou to all staff involved.
Visited February 2024
Queen Street Dental Clinic has not yet replied.
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Review titled Delighted
Rated 5 stars out of 5
by Tony Tupling-Gresswell - Posted on 31 January 2024
I had a tooth removed today that was broken and possibly difficult to remove. The dentist was informative, fully explaining any potential issues. Thankfully the tooth was successfully removed and I'm delighted with the treatment I had. I'm more than happy to recommend this dental practice
Visited January 2024
Queen Street Dental Clinic has not yet replied.
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Review titled Great service!
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
I called this dentist with an emergency after being recommended by another dentist! Unfortunately there was no appointments available, the receptionist who was working today told me that she’d be in contact if a cancellation become available and was extremely apologetic, even though it’s out of their hands. Not even 10 minutes later, a call back with news that she has managed to fit me in tomorrow for this emergency! What an amazing dentitst! Highly recommend
Visited September 2023
Queen Street Dental Clinic has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Lyndsey - Posted on 30 August 2023
Phoned queen Street dentist as I was in agony with my tooth and cudnt get in anywhere 4 an appointment they booked me in n received treatment the receptionists were lovely and very helpful and friendly and the dentist who seen me was great would highly recommend this practice
Visited August 2023
Queen Street Dental Clinic has not yet replied.