Selby Dental Care Ltd
Selby Dental Care Ltd, 28 New Lane, Selby, N Yorkshire, YO8 4QBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Selby Dental Care Ltd.
Reviews
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 11 August 2023
I had a filling it was a very uncomfortable experience from start to finish still experiencing sensitivity 5 days later
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 17 October 2023
Really sorry to hear you have experienced this, if you get any future problems please contact recpetion who will be happy to help.
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Review titled Let down
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
I have been with the practise all of my life, and really dont want to change but the way the service is going is shocking. I have now just had would i believe to be my 5th cancelled appointment. I do not earn enough to go private. I care about my health but am not getting the support to be able to do this from your practise. I fully understand that things happen but if i would have done this as many times with the same client in my job I would have been fired. I feel so sorry for your receptionists as they are doing so much apologising but it isnt there fault also it always appears to be the same member of staff the contacts me and that makes me feel sad for her as thats not what her job should have to be all the time. Also it always happens the canceling with not great notice and unable to book other jobs in as had to take days off to do appointment. So losing money which isnt great either. Something needs to be done i know there is a shortage in the nhs but something needs to happen before things cause bigger problems in the long run. Hope you can sort soon
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 19 October 2023
Dear patient, Thank you for taking the time to leave your comments. We are very sorry that your appointment has been canceled so many times. It is never our intention to cause patients any inconvenience and we do try our utmost to ensure patients are booked back in as soon as possible. Should you have any future issues please do not hesitate to mention these to our reception team who will go through with you all options available to patients. Kind regards Mrs T Storer Practice Manager
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 10 August 2023
Nothing stood out, but service now appears to be less personal, with more pushing for other services.
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 11 August 2023
Dear Patient, Thank you for taking the time to leave a review. We're sorry to hear that you felt the service provided was less personal than that you are used to. This is never our intention. We aim to inform patients of all treatment options that are available to them. Your comments are appreciated and will be shared with the team. Kind regards Tracey Storer Practice Manager
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 23 August 2023
Lovely dentist, very fast and not sure whether it should’ve been as fast. Could have been more thorough as previous examinations had been, quickest one i’ve had
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 19 October 2023
Dear patient, Thank you for taking the time to leave your comments. We are sorry you felt your last appointment was rushed. Should you have any future issues please do not hesitate to speak to our reception team. Kind regards Mrs T Storer Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Linda R - Posted on 29 August 2023
The premises are always clean and tidy. The Reception staff are helpful and friendly. My dentist is amazing ... always explains the treatment, never seems to be in a hurry to move on to the next patient. Definitely one of the best I have ever had (including those in private practice)
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 17 October 2023
Thank you for your positive feedback, these we will be passed on to the staff. Lovely to hear that all staff members across the practice are delivering a high standard of care.
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Review titled My experience
Rated 5 stars out of 5
by Joanne B - Posted on 09 August 2023
The friendly demeanour of the dentist and his assistant and the receptionist Excellent timekeeping for the appointment
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 11 August 2023
Dear Joanne B, Thank you for taking the time to leave a review. Your comments are appreciated and will be shared with the team. Kind regards Tracey Storer Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Michael S - Posted on 30 August 2023
Reception friendly and helpful. Dental staff excellent. Detailed explanations of treatment options and first rate work. Highly recommended
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 17 October 2023
Thank you very much for your positive feedback, these will be passed on to the team. Glad to hear all the staff are providing a high standard of care.
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Review titled My experience
Rated 5 stars out of 5
by Andrew Y - Posted on 24 August 2023
Lovely reception team, all friendly and efficient, clean and tidy premesis, exellent care from dentist / hygenist, friendl and professional
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 17 October 2023
Thank you for your positive feedback. This will be passed on to all staff members. Glad to hear the standards are high across the practice.
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Review titled My experience
Rated 2 stars out of 5
by Chloe S - Posted on 22 August 2023
The visit was fine. However I’ve come home and the dentist has chipped part of my tooth off during the clean. Will be calling to book an appointment to have it rectified.
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 19 October 2023
Dear Chloe S, Thank you for taking the time to leave your comments. I'm sorry to her about the chip to your tooth. Should you have any issues in the future please don't hesitate to let the reception team know immediately. Kind regards Mrs T Storer Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Julie C - Posted on 18 August 2023
First time as urgent case and got an appointment next day. Got an Infection and given antibiotics plus advice. Friendly staff
Visited August 2023
Provided by Working Feedback
Review titled Selby Dental Care Ltd
Replied on 17 October 2023
Thank you for your positive feedback, glad we could help you when you needed it. Please contact again if you need us in the future, and reception will do there best to help.