Smile Kensington
Smile Kensington, 2 Russell Gardens, Kensington, London, W14 8EZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 5* Stars NHS dentist
Rated 5 stars out of 5
by Ali Aleem - Posted on 11 October 2024
Today I have visited Smile Kensington. I am a very nervous patient. It was a very relaxing experience from the start to the finish. The entire team is so warm, compassionate and knowledgeable. The receptionist was very welcoming, and helped me in filling the registration form. The practice is very clean and looked hygienic. I really felt they cared about my situation and took genuine pride in their work. They knew exactly how to address all the problems and gave me answers that other dentists had missed which will now help me to care for my teeth better in future. The nurse was very supportive and friendly. I feel so lucky to have found this dentist and hold the deepest gratitude for their kindness and expertise. Thank you. I look forward to seeing you again!
Visited October 2024
Smile Kensington has not yet replied.
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Review titled Love you Smile Kensington
Rated 5 stars out of 5
by Ann - Posted on 21 October 2024
I am just writing to express my sincere thanks to you, and your team for looking after me so well on Friday. Having a wisdom tooth extracted is never going to be a pleasant experience but you all did your very best to ensure that it was undertaken in an informed, professional and pain free manner. To have the time to allow me to ask questions before and after the procedure was very reassuring. Thank you also for enquiring with follow up call to me Thank you is a small word to describe all that you have given to me over this past year. Thank you for the special treatment without any pain. It was the opposite of my previous experiences. I made a global transformation by learning to love my visits to your clinic. Thank you for the special love, care, lovely smiles and specially by taking responsibility for everything that relates to your patient. I will never forget it and this taste will stay with me for ever. Thank you very much.
Visited October 2024
Smile Kensington has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by chard - Posted on 24 May 2024
As it has been patient over few years that I have attended the dentist, I registered with Smile Kensington and I have been met with a great experience each time, down to the reception team and the dental professionals. I have to say since the new management took-over two years ago, the practice looks more clean, tidy and smell fresh. the surgery looks very hygienic and they always bring the instrument that they examine my teeth with from sealed bags and they open the seal in front of me. The receptionist and nurses are very friendly and very professional. Dentists are very good at making me feel at ease and talking me through each action they were taking when carrying out the treatment. I felt so at ease and relaxed that I almost fell asleep mid treatment lol - but honestly Dentist and her nurse are great, very professional and give great advice regarding looking after my teeth and I would hope that I encounter these professional treatment every time I visit the practice :)
Visited April 2024
Smile Kensington has not yet replied.
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Review titled Neglect from new management since moved in 2023
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Me and my 2 son regarding since March 2017. My oldest son registered as private patients. Me and my disabled son registered as NHS. Suddenly new Dentist she removed us from as NHS . The story started she book us appointments , we received text then with 2 hours I got phone call to ignore the text as its an computer error. That happened 2 or 3 times. Then we I called in December and January 2024 they informed me only private patients NHS no longer accepted. So she can make quick payment in here account. Its not about to be dentist she swear to fo her work for all patients not all about money. It make me feel frustrated and cost me fortune. I am disabled women in my 66 old
Visited January 2024
Smile Kensington has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by john smith - Posted on 24 February 2024
Very pleasant experience, in a clean and peaceful space. Dentist is calm, kind , very professional and reassuring helping you to relax. The nurse is lovely and very kind Definitely would recommend!
Visited January 2024
Smile Kensington has not yet replied.
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Review titled My Favourite Dentist
Rated 5 stars out of 5
by Susan Sammy - Posted on 26 February 2024
I had a great experience at this dental practice. Booking an appointment was very easy and convenient. receptionist was very helpful. I could choose the date and time that suited me best. The staff were friendly and helpful throughout the process. The dentist was professional and gentle. They explained everything clearly and did a thorough job. I was very satisfied with the results and would recommend this practice to anyone looking for quality dental care.
Visited December 2023
Smile Kensington has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
I had already consulted with this clinic before, and everything was always perfect. Meanwhile, I found out that the dentist I always consulted with unfortunately no longer works at this clinic. I came to this clinic to perform just a small restoration of my molar tooth. The dentist performed a terrible service. The impression I have is that my tooth is still broken. I will probably have to look for another clinic to correct the problem. I paid £264 for a minor restoration. Although I had all my treatment privately, I didn't understand why the clinic made me sign an NHS form entitled "Personal Dental Treatment Plan". If I paid for a private service, what is the point of making me sign an NHS treatment form? I do not recommend this clinic to anyone.
Visited September 2023
Smile Kensington has not yet replied.