Smile Manchester
331 Washway Road, Sale, Cheshire, M33 4EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
Arrived at 8am only one in the waiting room. Hygienist arrived at 815 and I was called in at 820. She seemed in a hurry to clean my teeth and so it proved, a 15 minute appointment lasted 5 minutes and I was charged £59 for the pleasure. Book again in 3 months please, No thanks.
Visited January 2024
Smile Manchester has not yet replied.
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Review titled Very caring
Rated 5 stars out of 5
by Lindsey - Posted on 06 January 2024
My anxiety had crept up on my visit to the dentist. He was extremely understanding and was explaining his actions every step of the way. I'm extremely thankful. Would really recommend
Visited January 2024
Smile Manchester has not yet replied.
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Review titled Friendly and professional service
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2023
My son's dental visit went very well. The dentist was both professional and patient, taking the time to comfort him and explain each step. It definitely helped alleviate dental anxiety for him.
Visited December 2023
Review titled Smile Manchester
Replied on 18 December 2023
We are incredibly thankful for your kind words about our dental practice and the service you have received from our team. Your feedback is greatly appreciated, and we are grateful that you took the time to share your thoughts with us. We strive to provide the best possible care to all our patients and your satisfaction is of utmost importance to us. Regards Smile Manchester
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Review titled bad
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2023
as a new patient I was checked up and told to do deep cleaning on my back teeth. It is Band 2 service. I booked it and was cleaned for 5 minutes on 4 teeth, none if the back teeth. This can be done together with the check up in the first appointnent, as other dentists normally did in my past experience. I doubt it was a Band 2 service costing me more.
Visited November 2023
Review titled Smile Manchester
Replied on 18 December 2023
At Smile Manchester, we value patient feedback and take all complaints very seriously. We strive to ensure that all of our patients have a positive experience with us and if any concerns arise, we would be more than happy to investigate them. We understand that you have left your comments anonymously, however, if you would like to contact me directly at the practice, I would be more than happy to discuss your concerns. Regards Ms Ashcroft Practice Manager
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
I arrived early for my appointment in nov, was called in late, hygienist did half my teeth in 15 mins and told me I need to come back to have them completed for another cost of £70! The next appointment was February. I called to cancel the appointment as I was unwell and was told I have to pay £20. In nov I had a dentist appointment booked and that was cancelled last minute, I didn’t charge them! Goodbye I will find a better dentist!
Visited November 2023
Smile Manchester has not yet replied.
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Review titled Cost of scale & polish?
Rated 3 stars out of 5
by Anonymous - Posted on 10 July 2023
Despite Band A of NHS dentist charges states the £25.80 includes a scale & polish but this practice seems to no longer do these under regular checks. This practice asked me to made another appointment for clean and polish only and that appointment finally cost additional £44.9 instead of following the NHS dentist charges.
Visited July 2023
Review titled Smile Manchester
Replied on 12 July 2023
Dear Commenter, Thank you for taking the time to provide us with your feedback. We always appreciate hearing from our community to better understand how we can improve our services. As your comment was left anonymously, we are unfortunately unable to dig deeper into the matter or provide further clarification. This is because we lack the necessary information to fully investigate your concerns. Should you wish to pursue this matter further, we kindly invite you to contact the practice directly. We are committed to providing the best possible service and resolving any issues to your satisfaction. Please rest assured, your feedback is extremely valuable to us, and we're more than willing to look into any concerns you might have. Thank you once again for your input.
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Review titled Standard has deteriated
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2023
Have to say things seemed to have deteriorated since my last visit. The staff were all fine however the reception desk was very untidy and the chairs particularly one had a crack in it also the toilet door that opens into the reception was looking very dirty and someone used it and left the door slightly ajar and a really bad smell came out into the reception area.Skirting boards and everywhere looked like needed a good clean infact the whole place was scruffy compared to how it used to be .I know building work seems to be ongoing but it's taking an age.Even the Garden and the approach to the practice are in need of alot of attention.
Visited April 2023
Smile Manchester has not yet replied.