Smile Manchester
331 Washway Road, Sale, Cheshire, M33 4EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2023
Had 2 appointments cancelled on me now last minute, Ive just been asking if i can see another dentist that day as its not my fault they have cancelled again! The girl put the phone down on me, I called back spoke to another girl, who said i wasnt able to speak to a manager or the girl who put the phone down, i explained what happened and she says oh i could see it in her face you must have been abusive in your call, which i was not i have my 4 year old daughter sat next to me! Shocking behaviour shocking customer service ! To cancel two appointments and then tell me I know its not your fault but its just the way it is ,its NHS guidelines , what a shoddy excuse for bad customer service who cant answer your queries appropriately ,not even an apology Im so shocked at these two members of staff excuses for bad customer service
Visited January 2023
Review titled Smile Manchester
Replied on 20 March 2023
At Smile Manchester, we value patient feedback and take all complaints very seriously. We strive to ensure that all of our patients have a positive experience with us and if any concerns arise, we would be more than happy to investigate them. We understand that you have left your comments anonymously, however, if you would like to contact me directly at the practice, I would be more than happy to discuss your concerns. Regards Ms Ashcroft Practice Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
All staff were amazing and were v caring and looked after me so well after I fell thru no fault of theirs. They even called the next day to check up on me. Thank you so much. My dentist has provided the best care and does his best to make sure my new dentures fit every time and is v understanding and supportive of my dementia and is always v helpful with my mobility due to my Parkinson's. Thank you all so much x
Visited January 2023
Review titled Smile Manchester
Replied on 20 March 2023
We are incredibly thankful for your kind words about our dental practice and the service you have received from our team. Your feedback is greatly appreciated, and we are grateful that you took the time to share your thoughts with us. We strive to provide the best possible care to all our patients and your satisfaction is of utmost importance to us. Regards Smile Manchester