Smile Manchester
331 Washway Road, Sale, Cheshire, M33 4EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2023
Had 2 appointments cancelled on me now last minute, Ive just been asking if i can see another dentist that day as its not my fault they have cancelled again! The girl put the phone down on me, I called back spoke to another girl, who said i wasnt able to speak to a manager or the girl who put the phone down, i explained what happened and she says oh i could see it in her face you must have been abusive in your call, which i was not i have my 4 year old daughter sat next to me! Shocking behaviour shocking customer service ! To cancel two appointments and then tell me I know its not your fault but its just the way it is ,its NHS guidelines , what a shoddy excuse for bad customer service who cant answer your queries appropriately ,not even an apology Im so shocked at these two members of staff excuses for bad customer service
Visited January 2023
Review titled Smile Manchester
Replied on 20 March 2023
At Smile Manchester, we value patient feedback and take all complaints very seriously. We strive to ensure that all of our patients have a positive experience with us and if any concerns arise, we would be more than happy to investigate them. We understand that you have left your comments anonymously, however, if you would like to contact me directly at the practice, I would be more than happy to discuss your concerns. Regards Ms Ashcroft Practice Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
All staff were amazing and were v caring and looked after me so well after I fell thru no fault of theirs. They even called the next day to check up on me. Thank you so much. My dentist has provided the best care and does his best to make sure my new dentures fit every time and is v understanding and supportive of my dementia and is always v helpful with my mobility due to my Parkinson's. Thank you all so much x
Visited January 2023
Review titled Smile Manchester
Replied on 20 March 2023
We are incredibly thankful for your kind words about our dental practice and the service you have received from our team. Your feedback is greatly appreciated, and we are grateful that you took the time to share your thoughts with us. We strive to provide the best possible care to all our patients and your satisfaction is of utmost importance to us. Regards Smile Manchester
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Review titled Great service
Rated 5 stars out of 5
by Fred - Posted on 13 October 2022
My second visit and it was every bit as good as my first. Taken on time and everything checked and explained.
Visited October 2022
Review titled Smile Manchester
Replied on 20 March 2023
We are incredibly thankful for your kind words about our dental practice and the service you have received from our team. Your feedback is greatly appreciated, and we are grateful that you took the time to share your thoughts with us. We strive to provide the best possible care to all our patients and your satisfaction is of utmost importance to us. Regards Smile Manchester
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Review titled Dentist Scale & Polish?
Rated 2 stars out of 5
by Anonymous - Posted on 02 March 2023
Despite Band A of NHS dentist charges states the £23.80 includes a scale & polish but this practice seems to no longer do these. Instead stating need to see a hygenist if wish the scale & polish. As a long standing patient we always used to get a quick scaling clean & quick polish after each dental check. However in recent years this seems to have stopped & dentist simply checks teeth/gums counts teeth & checks medical history then off you go if all looking ok (unless need filling/x-ray or something else). My last visit incorporated look in mouth & teeth count then told all fine... when i asked about scale & polish (as had black bits starting between teeth which i wished scaling advised need to see hygenist for scale & polish as cosmetic appearance issue & teeth fine). This was then compounded by struggling to get hygenist appointment at the same practice. Are dentist still meant to do scale & polish as we are paying for this in Band A, or is this a way dentist businesses make more money by now passing onto a hygenist? All feels wrong & these issues only started happening in last 18mths - 2yrs ago& since then this dentist service has not been as good as previous years. Recommend check what paying for & what actual check up involves when making appointment or seeing dentist.
Visited October 2022
Review titled Smile Manchester
Replied on 20 March 2023
At Smile Manchester, we value patient feedback and take all complaints very seriously. We strive to ensure that all of our patients have a positive experience with us and if any concerns arise, we would be more than happy to investigate them. We understand that you have left your comments anonymously, however, if you would like to contact me directly at the practice, I would be more than happy to discuss your concerns. Regards Ms Ashcroft Practice Manager
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Review titled Friendly , helpful and great service
Rated 5 stars out of 5
by Graham Wright - Posted on 07 October 2022
The side of a back tooth crumbled away exposing the side of the tooth’s filling . I’d had no work done on my teeth for over 30 years and was apprehensive having a filling , remembering all the work I’d had done as a teenager . The procedure went smoothly with no pain , the numbness wore off gradually with no side effects or discomfort . I’m happy to recommend this practice to all 😁😁😁
Visited October 2022
Review titled Smile Manchester
Replied on 20 March 2023
We are incredibly thankful for your kind words about our dental practice and the service you have received from our team. Your feedback is greatly appreciated, and we are grateful that you took the time to share your thoughts with us. We strive to provide the best possible care to all our patients and your satisfaction is of utmost importance to us. Regards Smile Manchester
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Review titled Professional &friendly dentist
Rated 5 stars out of 5
by Patricia - Posted on 13 October 2022
Had a front tooth extracted, the dentist explained thoroughly about what was happening at every stage from the pain relief and the recovery, I was not in any discomfort, the dentist was very reassuring, and comforting,
Visited October 2022
Review titled Smile Manchester
Replied on 20 March 2023
We are incredibly thankful for your kind words about our dental practice and the service you have received from our team. Your feedback is greatly appreciated, and we are grateful that you took the time to share your thoughts with us. We strive to provide the best possible care to all our patients and your satisfaction is of utmost importance to us. Regards Smile Manchester