Smile Manchester
55 Flixton Road, Urmston, Manchester, Lancashire, M41 5ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst customer service at reception
Rated 1 star out of 5
by Lile - Posted on 02 August 2024
Extremely delayed for appointments and most of the times reception mistake to tick you off the web and told you after half an hour that you can’t be seen and blame it to be your mistake . They have done this twice to me while I was on time . So I wouldn’t waste my time anymore they don’t have respect for your time but pretend as if they care about time the most and has all the policies . Staff at reception is so rude . And than when you tell them the truth they told you it’s your mistake .
Visited August 2024
Smile Manchester has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Mandi Blake - Posted on 05 July 2024
I attended the practice for a hour long appointment in surgery 3 which was carried out with great care. The dentist was very gentle and caring.
Visited July 2024
Smile Manchester has not yet replied.
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Review titled Great Dentist
Rated 5 stars out of 5
by H Wadsworth - Posted on 06 October 2023
Myself, my husband and my 5 year old son attended for a family appointment. The dentist was welcoming, polite and explained everything. It was my sons first time at the dentist and they made him feel at ease and explained everything they were doing. He left with a big smile on his face and a sticker and is excited to go back. Would highly recommend.
Visited October 2023
Review titled Smile Manchester
Replied on 13 October 2023
We are incredibly thankful for your kind words about our dental practice and the service you and your family have received from our team. Your feedback is greatly appreciated. Kind Regards Smile Manchester
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Review titled Horrendous wait time on the phone
Rated 3 stars out of 5
by Anonymous - Posted on 17 July 2023
Have spent in total 3hrs waiting to get through. Today (17/7) have been on for 1hr 20 minutes, and have been number 1 in the queue for 40 minutes. They ask you to press 9 to leave a message but it doesn't work...says 'sorry I didn't get that'..... I'm now at 1hr 25 minutes and still number 1 in the queue...not a great experience.
Visited July 2023
Review titled Smile Manchester
Replied on 20 July 2023
At Smile Manchester, we value patient feedback and take all complaints very seriously. We strive to ensure that all of our patients have a positive experience with us and if any concerns arise, we would be more than happy to investigate them. We understand that you have left your comments anonymously, however, if you would like to contact me directly at the practice, I would be more than happy to discuss your concerns. Regards Ms Ashcroft
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
One of the receptionists is incredibly rude. Twice I have interacted with her and twice she has spoken to me like dirt. The first time I was just checking in, the second time I had a telephone query. She needs to work on her telephone manner or reconsider her career if she doesn’t like people. Other members of staff are lovely, however one of them completely ruins it for everyone else. Rude, abrupt, takes 30 minutes to answer the phone and then incredibly unhelpful!
Visited March 2023
Review titled Smile Manchester
Replied on 23 March 2023
At Smile Manchester, we value patient feedback and take all complaints very seriously. We strive to ensure that all of our patients have a positive experience with us and if any concerns arise, we are happy to investigate them. We understand that you have left your comments anonymously, however, if you would like to contact the practice, I would be more than happy to discuss your concerns. Regards, Kate Practice Manager