Soho Road Dental Practice
78 Soho Road, Handsworth, Birmingham, West Midlands, B21 9BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No consideration for clients time
Rated 1 star out of 5
by José Barata - Posted on 04 March 2024
I called on 02/03/2024 to book an appointment. I waited on the phone for 30 minutes and there was a message saying I was the first on the queue. When I tried to leave a message, there was a message saying that the surgery was closed. Why not say that from the beginning?! If they can't be trusted in small things like this, then I would not entrust my care to them.
Visited March 2024
Review titled Soho Road Dental Practice
Replied on 05 March 2024
Hi Jose, We are sorry to receive your 1 star review but thank you for taking the time to provide your feedback. We do have e-mail addresses at our practices and calls should be being answered. It could be that there was an issue on the line at the practice, please be assured we will pass this information over to the Practice Manager to look into. Kind Regards mydentist Patient Support Team
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I was a patient there I contact to book an appointments they told me your no longer a patient here they took me out of the system without notifying me at all and they cut off the phone very rude.
Visited January 2023
Review titled Soho Road Dental Practice
Replied on 27 January 2023
Hello, Thank you for your feedback! We're sorry to hear that you were unsatisfied with the service received from the practice. Due to current availability of appointments and regular patient needs, any person who has not attended the practice within the last 4 years is removed from the patient database. However if you have attended in the last 4 years and an error has been made on reception's behalf, we sincerely apologise. Call us on 0121 523 8231 and we will accommodate you. Thank you.