Solanki Dental Practice
115 Ladypool Road, Balsall Heath, Birmingham, Birmingham, B12 8LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Ayahbahakam - Posted on 18 December 2023
Thank you so much for the service and the treatment. It was a very kind service and I appreciated it greatly.
Visited December 2023
Solanki Dental Practice has not yet replied.
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Review titled Kindest most genuine receptionist.
Rated 5 stars out of 5
by Adnan Ali Sharif - Posted on 16 November 2023
I don’t attend this dentist and was just picking up my elderly aunt when I saw the little receptionist with glasses come away from the desk to check a patients taxi had come. What surprised me was she then helped the couple get into the vehicle and firmly told the driver she didn’t appreciate him watching the couple struggling while he just sat there. After being embarrassed by this tiny persons effort, eventually the driver got a ramp out to help the lady who couldn’t get in to get in. It was clear he wasn’t happy to help. The way the staff spoke to the driver was as though the people were her own family she was livid at his reluctance to help and it was heartwarming to see such genuine care. I really understand why my aunt talks so highly of this receptionist. I’ve been ordered to bring her flowers as I was told that was nothing new and she is even nicer to my aunt! Honestly don’t feel there are enough people like this around. Just so kind!
Visited November 2023
Solanki Dental Practice has not yet replied.
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Review titled Exceptional customer service
Rated 5 stars out of 5
by Mrs Maria Dosanjh - Posted on 04 October 2023
Spoke to your receptionist the same one three times a few weeks ago who was so helpful friendly and patient every single time! My last review was returned because I wrote her name but she was very well spoken and called me madam ever so politely. She explained how to log into my universal credit login and check my dental exemption which no one else helped me with or wanted to bother to which was making me weary of booking an appointment which I desperately need because a friend of mine recently had a ridiculous fine. She was so informative I couldn’t have asked for a better person to help me. I really have not enough words to show my appreciation. It took time to get through on the phone but I could hear how busy she was. When she put me on hold she apologised and got back to me quickly. So very polite and courteous. Exceptional customer service every time from this lady consistently is amazing. I’ve not had this level of genuine assistance in years. I’m shocked and impressed at the level of care and patience this lady had for me. No services I use or have used to date have been this good. Just exceptional would recommend without hesitation. I hope both my husbands and my son’s first appointment that I booked goes this well. I’ll be looking out for her to thank her personally since I have her unusual name noted. Just brilliant!
Visited September 2023
Solanki Dental Practice has not yet replied.
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Review titled Excellent practice would highly recommend
Rated 5 stars out of 5
by Manisha Chauhan - Posted on 15 July 2023
During a really busy day to have such great service is a reflection of the fab staffing team at this place. Great, really friendly lady dentist with two helpful nurses and brilliant receptionist, treated my grandma so kindly. She can't speak much english and said the posh reception lady spoke pretty much everything. My grandma told me how the receptionist saw she was struggling to say what she needed in English and she tried a few languages till she could understand her. She said to pass on she simply adores this lady now who was so incredibly patient with her. My grandma said she saw how she was really kind and helpful to all the patients that were waiting when she had her appointment. It is really nice to hear about a great place looking after patients for a change! My grandma is still talking about your receptionist a week later!
Visited July 2023
Solanki Dental Practice has not yet replied.
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Review titled best receptionist
Rated 5 stars out of 5
by Wahid Khan - Posted on 04 July 2023
came to bring my mom to appointment little reception lady with glasses so nice explain in urdu so my mom could understand gave mom water because she was tired and had pain. best staff so nice and caring open door for her and told dentist see her downstairs. changed details so all appointments more easy downstairs now. very very good.
Visited July 2023
Solanki Dental Practice has not yet replied.
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Review titled Joyous staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
Sign up was pretty straightforward and staff were professional, seems like a lively workplace. From my point of view At solanki dental practice, the staff all understand each other which makes things not only easier for them but also for the customers.
Visited July 2023
Solanki Dental Practice has not yet replied.
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Review titled Great dental practice!
Rated 5 stars out of 5
by Mouna Nagi - Posted on 19 February 2024
First time booking at this dental practice for my children, the staff were really professional treating my children and very friendly. The dentist kindly treated my daughter for her first filling and made her feel at ease we will definitely continue coming to this practice! Thank you 😊
Visited July 2023
Solanki Dental Practice has not yet replied.
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Review titled Superb customer service
Rated 5 stars out of 5
by M.Asghar - Posted on 10 June 2023
I have had excellent assistance from this dental practice already, my wife called in with some telephone queries and she is not easily impressed, but she told me how exceptional the lady who answered her call on Thursday evening was. She went and double checked information rather than just giving out wrong advice, she explained fully the costs she could verify and what only the dentist would confirm after seeing her in person. She made her feel no pressure what so ever, unlike several other surgeries did when we enquired with them before chosing this one. She gave her contacts for an emergency dentist and even explained about using the 111 service. Not only this but her mobile signal was awful and the receptionist even kindly apologised and offered to call her back. This never happens but she did call back and straight away too! Greeted with a hello madam its just Solanki dental practice calling back, I recognised this is the same lady who helped me. You have an excellent team of genuine staff. I hope this recognition is passed on to her. Brilliant customer service again!
Visited June 2023
Solanki Dental Practice has not yet replied.
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Review titled Impressed enough to register my kids here.
Rated 5 stars out of 5
by Mrs Katherine Patel - Posted on 23 January 2023
I came in just before christmas with my mother-in-law and realised just how much better than my surgery this practice was! Her female dentist was amazing. I called back later and sadly couldn't register myself but the lady on the phone explained so politely. I wish I had never gone to my current dentist which is really bad but was able to book in my kids. Every time we call in for my mother-in-law I think the same person answers with such a pleasant manner and always with a good morning welcome too! My husband jokes he hasn't been called sir in years and never makes any calls but is happy to ring here for his mum because he said it's not a big hassle like everywhere else. The staff here are so helpful and genuinely caring it makes such a nice change. Thank you.
Visited January 2023
Solanki Dental Practice has not yet replied.