St Austell Dental Centre (Whitecross)
28 East Hill, St Austell, Cornwall, PL25 4TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 13 March 2024
This morning i telephoned to ask if the practice was taking new NHS patients as the NHS website said it was.The young lady who answered the phone told me that the practice was not taking new patients i started to say politely that the NHS website said they were but before i could even finish what i was saying the receptionist put the phone down on me .We the public are asked to be polite and courteous to people working for the NHS the same should apply to how the staff treat members of the public on the telephone.
Visited March 2024
Review titled St Austell Dental Centre (Whitecross)
Replied on 04 April 2024
Dear patient, We are sorry to read your comments relating to our reception team and apologise for your experience. With regards to what is displayed on the NHS website, we do have a NHS contractual obligation to display that they are taking on new NHS patients, however new NHS appointment capacity may be limited and the number of new NHS patients available will vary. Kind regards, Julie Wood - mydentist Patient Services Team Leader
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Review titled Lovely visit surgery 1
Rated 5 stars out of 5
by P jenkins - Posted on 02 August 2023
Me and my 16 month old visited today, and had a lovely experience in surgery 1.The dentist was very welcoming, really easy to talk too and was so good with my little girl. I was nervous to attend with such a young one that doesn’t have all her teeth, but wasn’t made to feel silly and she gave me some good advice on how to make brushing easier! We even left with a sticker and a glove balloon from the nurse which she loved. Would highly recommend to anyone.
Visited August 2023
Review titled St Austell Dental Centre (Whitecross)
Replied on 30 August 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Very pleasant staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
Staff are always pleasant and friendly. Great with the kids which makes them feel at ease. The practise is always spotless.
Visited June 2023
Review titled St Austell Dental Centre (Whitecross)
Replied on 27 June 2023
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Lovely Dentist and Nurse.
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
Liked reminder messages. Friendly receptionist, quickly booked in. Dentist and nurse worked well together. Good explanation of problems and treatment. Reasonable prices. Used to hate going to dentist, but don't mind at all now.
Visited May 2023
Review titled St Austell Dental Centre (Whitecross)
Replied on 16 May 2023
Dear Patient This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Friendly & Efficient
Rated 5 stars out of 5
by Linda M - Posted on 28 April 2023
A friendly and efficient service. Dentist very informative and friendly. I have been attending regularly for the past nine years and have nothing but praise for the practice in general.
Visited April 2023
Review titled St Austell Dental Centre (Whitecross)
Replied on 03 May 2023
Dear Linda M, This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Very quick check up.
Rated 3 stars out of 5
by Tristan Green - Posted on 14 January 2023
I had my annual check up, but it didn't last very long. At my last appointment I was told this I might need a crown replacing but this was never mentioned this time.
Visited January 2023
Review titled St Austell Dental Centre (Whitecross)
Replied on 03 May 2023
Dear Tristan Green, We are sorry to hear that you are unhappy with the exam that you received at our practice and would like to apologise for any inconvenience this may have caused you. If you are getting any pain or have any further problems with the crown - please contact the reception team for an apt. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
Receptionist friendly and efficient. Dentist kind and helpful. Explained everything in full . Made several suggestions about options for future.
Visited December 2022
Review titled St Austell Dental Centre (Whitecross)
Replied on 12 December 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Georgina Smith - {my}dentist Patient Services