Stonydelph Dental Practice
26 Ellerbeck, Above Spar shop, Stonydelph, Tamworth, Staffordshire, B77 4JAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice, lovely staff .
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
I have been a client of Stonydelph since 2017 when I first came to Tamworth, fleeing domestic violence. The dentist and her whole team were some of the first friendly faces I saw here. Through out the past seven years she has treated me with kindness , compassion and incredible patience. All her team are very friendly and approachable and completely non judgemental. They go above and beyond to make sure understand everything and you are completely comfortable during your visit. The treatments are very fast, really efficient and virtually painless. The dentist is very gentle and really knows her stuff. I had a complex filling this week from them in a wisdom tooth so it had to be really numbed and didn't even feel the needle going in, even though it had to be numbed in 3 places. I didn't feel any if them. I just felt her holding my mouth open. I struggled with the cotton packing needed to keep the filling dry while she worked, no problem she took it out and used a small suction tube rested against the tide on my tongue instead that I hardly felt. They look after both NHS and private patients and you receive the same level of care, no matter how much you pay or don't pay. Their prices are really reasonable too. I paid £70 for a check up, x-ray and a complex filling. And it was completely painless. Everyone is really chatty and friendly. Have to shout out the dental nurse who the dentist had with her today. She was so lovely, talking to me and putting me at ease. She honestly couldn't do enough for me. The whole team are really friendly at it feels more like a family atmosphere than a dentist. If you have little ones or anyone vulnerable in your family, then Stonydelph is the perfect place to take them. They will honestly go above and beyond for you. I honestly can't recommend them enough. Thank you to the Stonydelph team 🙂
Visited January 2025
Stonydelph Dental Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Richard Whitehouse - Posted on 01 August 2024
I had to have full dentures & have my 2 remaining teeth taken out. The dentist fully explained to me the treatment needed so I could understand what I had to expect
Visited August 2024
Review titled Stonydelph Dental Practice
Replied on 25 September 2024
Thank you for your review! We are so glad you were happy with the treatment received and it was explained thoroughly.
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
I hate dentists but they brilliant with scared I had dentures two fillings and an tooth taken out if I needed them to stop they'll stop .could not fault atoll thank you
Visited November 2023
Review titled Stonydelph Dental Practice
Replied on 27 November 2023
Thank you so much for your lovely comment! We are so glad you feel comfortable coming to our Practice for your treatments. We look forward to seeing you on your next appointment.
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Nicola Murphy - Posted on 24 August 2023
I attend here for dental and hygienist appointments, they're never pushy and always really friendly and put any nerves at ease, going at your own pace.
Visited August 2023
Review titled Stonydelph Dental Practice
Replied on 29 August 2023
Thank you so much for your lovely words! We are so glad we make you feel at ease here, I will pass this onto the team and we look forward to seeing you at your next appointments!
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Review titled My faith in dental practices has been restored
Rated 5 stars out of 5
by Sam Seymour - Posted on 18 July 2023
Changed dental practice from one in Birmingham where they absolutely butchered me whilst I was pregnant. Today at Stonydelph dental practice I had two extractions with each taking about 5 mins, no issues and no pain just a bit uncomfortable as to be expected. I cannot thank them enough for their amazing service and restoring my faith back into the dental industry. The receptionists are also very helpful and friendly.
Visited July 2023
Review titled Stonydelph Dental Practice
Replied on 19 July 2023
Thank you for your lovely feedback! We are so glad you feel happy with your treatment that you received here, our aim is to help people overcome their nerves in Dentistry and we are so happy we did that for you! I will pass this onto the rest of the team and we look forward to seeing you at your next appointment!
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Review titled Friendly and knowledgeable
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2023
Helpful practice and email reminders and online forms to make it easier to prepare prior to your appointment.
Visited April 2023
Review titled Stonydelph Dental Practice
Replied on 04 May 2023
Thank you so much for the lovely review, we always try our best to make sure your appointment runs smoothly! I will pass this onto the team and we look forward to seeing you on your next visit!
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Review titled Felt at ease!
Rated 5 stars out of 5
by Lacey Volante - Posted on 11 March 2023
Had a deep clean, felt extremely nervous and the team immediately made me feel as ease. Would definitely recommend this practice.
Visited March 2023
Review titled Stonydelph Dental Practice
Replied on 16 March 2023
Thank you so much for your lovely comment! We are so glad we make you feel at ease here, I will pass the message onto the rest of the team and hope to see you soon!
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Review titled Brilliant Practice.
Rated 5 stars out of 5
by George Phipps - Posted on 11 March 2023
Writing on behalf of my 89 Year Old grandad he has nothing but great words to say about this practice from the receptionist to the dental nurses who really looked after him when he had a procedure. Couldn’t recommend this practice anymore. Absolutely fantastic.
Visited March 2023
Review titled Stonydelph Dental Practice
Replied on 16 March 2023
Thank you so much for taking the time to do the review for your Grandad! We are so pleased he was happy with his treatment! I will pass these lovely comments onto the team and hope to see you both soon!
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Review titled Great service
Rated 5 stars out of 5
by Gail pittaway - Posted on 31 March 2023
I had to have dentures fitted due to my teeth being loose after a fall. I had my first set in November which didn’t fit properly due to my gums shrinking and not wanting to go without my front teeth I had my new teeth fitting the end of March. This set of teeth look so natural and you couldn’t tell they wasn’t my own teeth. The staff was amazing and really put me at ease throughout the whole process from start to finish so a Big thank you to you all.
Visited March 2023
Review titled Stonydelph Dental Practice
Replied on 13 April 2023
Thank you so much for the lovely review! We are so happy you are finally happy with your new dentures and felt at ease throughout the process. I will pass this message over to the rest of the team and look forward to seeing you next time!
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Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2023
Face to face experience from Reception to Dentist absolutely fine, but on a couple of occasions messages for next required action was not always received back or not completely understood by reception team, not a criticism but perhaps needs exploring further for improvements to communication. I received exactly what I requested treatment wise, and very happy with end result. My areas that I feel perhaps need looking at from a Customer Service improvement, the number of reminder emails and phone calls re appointments, I appreciate did not attends are annoying but this felt a bit over the top. Regarding communications, letters need revisiting as Covid restrictions have now changed but letters do not reflect these changes. I do not note these as criticisms just hopefully constructive comments to improvement.
Visited March 2023
Review titled Stonydelph Dental Practice
Replied on 25 March 2023
Thank you for your feedback. In regards to issues with communications between the surgery and the reception team, this is most likely due to staff getting used to a recent upgrade we have had on the system which should be resolved soon. The amount of emails received is unusual as we only send an email initially when you book your appointment, followed by electronic forms that need completing prior to your appointment. You will then receive an appointment reminder 3 days prior to your appointment, followed by a courtesy confirmation call the day before. We have found that this has helped reduce the number of patients who fail to attend their appointments. Covid restrictions have changed but we are looking to implement these again due to the increase in Covid cases recently. We hope that the explanations we have outlined above will help with providing you with a better understanding of you experiences at the practice. We look forward to seeing you at your next appointment!