Street Dental Practice
Vine Health Park, Hindhayes Lane, Street, Somerset, BA16 0ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2023
I called to make an emergency appointment but was offered 27th June - 6 weeks and told I was no longer NHS and had to pay. Then had letters to say the appointments my sons had were cancelled and young lads no longer on NHS. How can they treat people like this?
Visited May 2023
Review titled Street Dental Practice
Replied on 12 June 2023
Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs. Kind regards, {my}dentist Patient Support Team
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Review titled Awful!
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
I have been an NHS patient of theirs for almost 5 years. I’ve never been that impressed but when you can only afford an NHS dentist there’s not a lot to choose from. Recently I had a tooth break which was extremely painful. I called a couple of times to be told there was a waiting list for appointments. The third time I called I was told they are no longer treating NHS patients. No warning and no notification. They could see me privately at the end of June. Upon scouring the internet the nearest NHS dentist I could find was in Birmingham. Absolutely shocking. Fine if you’re rich though.
Visited April 2023
Review titled Street Dental Practice
Replied on 12 June 2023
Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs. Kind regards, {my}dentist Patient Support Team
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Review titled My Son was struck off for not attending
Rated 1 star out of 5
by michael Hampson - Posted on 23 February 2023
Similar to the other review on here. My Son had not attended for several years and was struck off from the NHS dentist. No warning or notice given by the practice. Searching NHS website for an alternative dentist they are all the same. None are taking on NHS patients and no option but to pay for a service that should be provided through the NHS. I'll be deducting any costs from my next Tax return.. It's a disgrace that children can't get Dental care anymore.
Visited February 2023
Review titled Street Dental Practice
Replied on 25 April 2023
Dear Michael Hampson,, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Kicked off the NHS list
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
I called in to make an NHS appointment for my now disabled adult daughter, to be told she had been removed from their list as she had not visited for 3 years. I pointed out that we had had 2 years of covid and therefore no visits as she was vulnerable, and that 2 months ago she suffered a severe stroke and was only now sufficiently mobile to visit. This was dismissed and I was told effectively that extenuating circumstances were never taken into consideration as they had so many on their books. I consider this disgraceful and will now have to find a private practice, which she can ill afford.
Visited January 2023
Review titled Street Dental Practice
Replied on 30 January 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments and due to the fact that we cannot identify you from the review, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Friendly dentist
Rated 5 stars out of 5
by Elizabeth Smith - Posted on 25 January 2023
The kindness and humour of our dentist makes our visits relaxed and comfortable. I have attended with my 3 children for 7 years and also my elderly mother received treatment here. I have always been happy with the care we have received.
Visited January 2023
Review titled Street Dental Practice
Replied on 30 January 2023
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practice
Rated 5 stars out of 5
by Melanie K - Posted on 22 January 2023
I visit the dental practice for appointments with hygenist & I can honestly say I wouldn’t go anywhere else, staff are always polite, cheerful & helpful
Visited January 2023
Review titled Street Dental Practice
Replied on 30 January 2023
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader