The Old Vicarage Dental Surgery
2 Vicarage Street, Barnstaple, Devon, EX32 7BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst practice in Barnstaple
Rated 1 star out of 5
by John Soukal - Posted on 05 August 2024
For nhs patients this used to be a great practice. Unfortunately times have changed and you cannot get any appointments no matter how hard you try. They are even closed over the weekend providing no Emergency cover whatsoever. I was told that our dentist will stop seeing nhs patients come September. I asked if they were going to notify us of this fact and was told ' no, as they don't have to'. My wife required a second course of antibiotics awaiting a root canal filling. Previous work had not been completed and she was told that they would phone with an appointment, which never happened. They said that a private appointment was necessary to be seen (£99) so that a prescription could be written! Where is the duty of care for its patients? I would advise finding a different dentist.
Visited July 2024
Review titled The Old Vicarage Dental Surgery
Replied on 13 August 2024
Dear John, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Simply the Best
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2024
This Dentist is one of the Best. At 59 years, and not visited a dentist for over a decade, due to nerves and bad experiences. The female dentist was very accommodating, understanding and help to calm me down. She talked continuously with me to make sure I was okay, and helped me to relax. Second appt - was a lot easier. The receptionist was understanding when I first booked and accommodated me with the right dentist. Think I have found my dentist at last. Thank Vicarage Farm Dental 🙏
Visited May 2024
Review titled The Old Vicarage Dental Surgery
Replied on 30 May 2024
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Calista - mydentist Patient Services
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Review titled Worst Practice Ever!
Rated 1 star out of 5
by Kaala - Posted on 23 August 2023
I used to be a patient here. Treatment was started before lockdown & halted because of it I rang after to fing they were only dealing with emergency cases & told to ring again in 6 mnths time, I did only to find that my dentist had left & was told I was still registered with them & to call back in another 6 month's time Had to ring sooner as needed an appointment, only to find that they'd struck me off without telling me off as hadn't been for ages, but it wasn't my fault I couldn't go Work hasn't been finished & other teeth have got bad because of their decision to not see me, but to make matters worse, they wouldn't see me as a 1 off emergency!
Visited August 2023
Review titled The Old Vicarage Dental Surgery
Replied on 30 August 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Fabulous team
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
An extremely understanding, empathetic and caring team. I was welcomed into the practice by the friendly reception team who had gone above and beyond to provide me with an emergency appointment when I was in need. Dentist was great, explained everything to me so I understood exactly what treatment I required and supported by the dental nurse who was very friendly and put me at ease instantly. Once my appointment was complete the dentist escorted me back to the reception desk where I was introduced to the practice manager who was busy supporting the busy reception team. What a wonderful atmosphere created by a wonderful team! All in all this experience was as pleasant as it could of been!
Visited June 2023
Review titled The Old Vicarage Dental Surgery
Replied on 26 June 2023
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Left my son in pain mid treatment
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
This practice took on orthodontist NHS work for North Devon, once they took on the NHS contracts (I assume taking the money) the orthodontist disappeared back to Russia leaving all the North Devon kids without support mid treatment.
Visited June 2023
Review titled The Old Vicarage Dental Surgery
Replied on 13 July 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Thsnk you!
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
I had raging toothache and was offered an appointment for an extraction very promptly. We have been using this surgery for years and consider ourselves very fortunate
Visited February 2023
Review titled The Old Vicarage Dental Surgery
Replied on 08 March 2023
Dear Patient Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Julie Wood - {my}dentist Patient Services Team Leader