Torrance Dental Surgery
188 Seven Sisters Road, Finsbury Park, London, N7 7PXContact details and opening times
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Reviews
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Review titled the awful reception's staff attitude
Rated 1 star out of 5
by khadidja El Kobra ouddane - Posted on 25 January 2023
I am writing to complain about the reception’s staff attitude. I came in this morning, the ladies in the reception were very rude. They Kept cutting me off while speaking . Their tone was very insolent. They were talking about me so when I thought that she was talking with me I naturally responded she said abruptly: “ we are not talking to you thank you”. Another time she was talking about me I tried to explain to her why I’m seeing another dentist the other lady said again: “ we are not talking to you “ curtly. It looked like they were in a confrontation, fighting with me. I’ve been in this surgery for more than 10 years, the reception lady before was extremely nice but these news ladies are extremely disrespectful. This is not the first incident with them whether on the phone or in the surgery and this is why I’m writing this review because this decline in the reception staff pushes me to change surgery. I just want to clarify that I didn’t responded to their aggression neither responded to them in their tone.
Visited January 2023
Review titled Torrance Dental Surgery
Replied on 26 January 2023
Dear Mrs Ouddane Thank you for your review, I have responded to you by email personally, when you brought your complaint to my attention. Torrance Dental Care would like to provide excellent customer service as a NHS Dental Provider. I have taken aboard your complaint, and we will use your feedback in our next staff meeting, to improve our services. Kind regards Kymberley Clarke Weekday Practice Manager