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Victoria House Dental Practice

Victoria House, 2 Victoria Street, Loughborough, Leicestershire, LE11 2EN

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Help others by sharing your thoughts and experiences about Victoria House Dental Practice.


Reviews

Displaying 1 to 10 of 157

  1. Review titled NHS patients not a priority

    Rated 1 star out of 5

    by Anonymous - Posted on 15 January 2025

    Since change of hands care has declined over the years. I was left with a broken tooth during Covid then several cancelled appointments (by the practice) meant I was left years with the problem and another tooth broke due to this. Now unable to repair the teeth as there was no pain was left to just keep having checks. I have now broken the broken tooth more, there is broken tooth stuck in my gum wobbling and causing irritation leaving me in pain and uncomfortable. I have now telephoned 2 days running to be told have to ring at 8.30 for an emergency, which I have done to find out only 3 emergency slots a day and are around 13:00 which I cannot make as currently work night shifts and in the middle of a block. Therefore left with more damage, unable to eat and without any treatment until next week when I have days I could attend (providing I can then get one of the three appointments). Having been at this dentist for 38 years I am highly disappointed and let down by them.

    Visited January 2025

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  2. Review titled Rude and unhelpful reception

    Rated 1 star out of 5

    by Anonymous - Posted on 22 October 2024

    Reception phoned to cancel dental appointment again. Offered an alternative dentist then refused to give me the appt as I wasn't in pain. When I pointed that I had poor service previously and had to go private, the receptionist told me 'that's the state of the nhs'. The receptionist claimed that I called her a liar when in fact I said ' that it is not true that I would be dealt with immediately if I was in pain'. Previously I was expected to wait, in pain, for eight weeks to have a tooth removed. So I'm left with a crumbling tooth and no appointment. I'm told that I can phone every morning in the hope of an appointment.

    Visited October 2024

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  3. Review titled My experience

    Rated 5 stars out of 5

    by Anonymous - Posted on 19 January 2024

    First time visiting my new dentist today and he was lovely. Very friendly and thorough. Reception staff were helpful and friendly too. Thank you ?

    Visited January 2024

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  4. Review titled My experience

    Rated 5 stars out of 5

    by Julia C - Posted on 10 January 2024

    Met my new dentist following My previous dentist retirement, Was greeted by him and his nurse , Happy with my appointment seen on time ,Thank you

    Visited January 2024

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  5. Review titled My experience

    Rated 4 stars out of 5

    by George S - Posted on 04 January 2024

    Surgery was busy at 15:30 on my arrival and with 15:35 appointment, I was not seen until about 25 min later. Its not unreasonable to expect delays to be cumulative as the day progresses. When I was seen, my treatment fir the check-up was quick and efficient. After paying and making my next appointment, I was assured by the receptionist that I would be emailed my oppointment details. Still waiting the following day. This is unusual since the text message is usually immediate.

    Visited January 2024

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  6. Review titled My experience

    Rated 5 stars out of 5

    by Julian B - Posted on 03 January 2024

    The dentist listened to me 0and took on board my issues. She prescribed a further course of antibiotics which resolved the problem and she also arranged an early appointment with my regular dentist to discuss a plan of action.

    Visited January 2024

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  7. Review titled My experience

    Rated 5 stars out of 5

    by Anonymous - Posted on 22 January 2024

    The receptionist who welcomed us was bright and cheerful. Our Dentist was lovely as always and made sure to explain the treatments me and my son need to have and why. He was also happy to answer any questions without it feeling rushed.

    Visited January 2024

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  8. Review titled My experience

    Rated 5 stars out of 5

    by Fiona S - Posted on 19 January 2024

    Seen almost on time by a friendly dentist who explained exactly what he was going to do and did it efficiently

    Visited January 2024

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  9. Review titled My experience

    Rated 5 stars out of 5

    by Olive D - Posted on 05 January 2024

    I felt very comfortable as the dental nurse made me feel relaxed. Also the Dentist, being new to me was really nice and professional. Thank you for making me feel safe.

    Visited January 2024

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  10. Review titled Annual check up

    Rated 5 stars out of 5

    by Jean F - Posted on 08 January 2024

    Good experience always apprehensive visiting the dentist but no need. Receptionist always friendly and dental appointment on time new dentist today hope she stays .

    Visited January 2024

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