Victoria House Dental Practice
Victoria House, 2 Victoria Street, Loughborough, Leicestershire, LE11 2ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude and unhelpful reception
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
Reception phoned to cancel dental appointment again. Offered an alternative dentist then refused to give me the appt as I wasn't in pain. When I pointed that I had poor service previously and had to go private, the receptionist told me 'that's the state of the nhs'. The receptionist claimed that I called her a liar when in fact I said ' that it is not true that I would be dealt with immediately if I was in pain'. Previously I was expected to wait, in pain, for eight weeks to have a tooth removed. So I'm left with a crumbling tooth and no appointment. I'm told that I can phone every morning in the hope of an appointment.
Visited October 2024
Victoria House Dental Practice has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
First time visiting my new dentist today and he was lovely. Very friendly and thorough. Reception staff were helpful and friendly too. Thank you ?
Visited January 2024
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Review titled My experience
Rated 5 stars out of 5
by Julia C - Posted on 10 January 2024
Met my new dentist following My previous dentist retirement, Was greeted by him and his nurse , Happy with my appointment seen on time ,Thank you
Visited January 2024
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Review titled My experience
Rated 4 stars out of 5
by George S - Posted on 04 January 2024
Surgery was busy at 15:30 on my arrival and with 15:35 appointment, I was not seen until about 25 min later. Its not unreasonable to expect delays to be cumulative as the day progresses. When I was seen, my treatment fir the check-up was quick and efficient. After paying and making my next appointment, I was assured by the receptionist that I would be emailed my oppointment details. Still waiting the following day. This is unusual since the text message is usually immediate.
Visited January 2024
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Review titled My experience
Rated 5 stars out of 5
by Julian B - Posted on 03 January 2024
The dentist listened to me 0and took on board my issues. She prescribed a further course of antibiotics which resolved the problem and she also arranged an early appointment with my regular dentist to discuss a plan of action.
Visited January 2024
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Victoria House Dental Practice has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
The receptionist who welcomed us was bright and cheerful. Our Dentist was lovely as always and made sure to explain the treatments me and my son need to have and why. He was also happy to answer any questions without it feeling rushed.
Visited January 2024
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Victoria House Dental Practice has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Fiona S - Posted on 19 January 2024
Seen almost on time by a friendly dentist who explained exactly what he was going to do and did it efficiently
Visited January 2024
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Review titled My experience
Rated 5 stars out of 5
by Olive D - Posted on 05 January 2024
I felt very comfortable as the dental nurse made me feel relaxed. Also the Dentist, being new to me was really nice and professional. Thank you for making me feel safe.
Visited January 2024
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Review titled Annual check up
Rated 5 stars out of 5
by Jean F - Posted on 08 January 2024
Good experience always apprehensive visiting the dentist but no need. Receptionist always friendly and dental appointment on time new dentist today hope she stays .
Visited January 2024
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Review titled My experience
Rated 4 stars out of 5
by Rebecca S - Posted on 19 January 2024
Provided a filling without needing a new appointment. All done very calmly. Please note - I've not yet received an email to confirm my next booked appointment, that the receptionist said had been sent.
Visited January 2024
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Victoria House Dental Practice has not yet replied.