Vital Family Dental Care
67 Bournemouth Road, Chandlers Ford, Eastleigh, Hants, Hampshire, SO53 3APContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Tony Exton - Posted on 03 October 2024
For over 25 years, nothing but excellent, sympathetic, and professional treatment. Understanding and efficient reception staff. Thoroughly recommended. Great half yearly checkup today with a new dentist, who treated me for the first time
Visited October 2024
Vital Family Dental Care has not yet replied.
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Review titled Terrible receptionist
Rated 1 star out of 5
by Dan - Posted on 24 May 2024
One of the receptionists here is very rude! The reminder txt msg I received was just for my son, which I attended. After she said my daughter could no longer go there as she was supposed to be there too. Its not a missed appointnent as I still attended yet she argued this point. The dentist even warned me about it happening before I left. Dentist is amazing here but she is awful.
Visited May 2024
Vital Family Dental Care has not yet replied.
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Review titled Exceptional,Friendly,Understanding
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
I Cannot recommend the Team at Vital any more highly, In Twenty years I have always had great dentists and staff are exceptional, friendly, understanding and courteous. Dp
Visited July 2023
Vital Family Dental Care has not yet replied.
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Review titled So Helpful and Friendly
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2023
My family come here and the dentist is amazing! Always carried out with no pain, a good explanation and great follow up, I pray this dentist never goes Private. Also the receptionist is the best I have encountered - So Helpful and Friendly!! Thank you 10/10
Visited April 2023
Vital Family Dental Care has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Suzanne Coulton - Posted on 08 April 2023
I am a patient at Vital family dental care and can’t recommend them enough, it is a very friendly and professional practice who are always helpful. It’s just so nice to go to a dentist that cares. All of the staff are always pleasant, polite and welcoming, along with giving an excellent service.
Visited April 2023
Vital Family Dental Care has not yet replied.
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Review titled Great dental practice and friendly staff
Rated 5 stars out of 5
by Paul Goodman - Posted on 01 April 2023
This is an excellent dental practice and I am delighted with their service. Have been coming here for 5 years+ and always had impeccable service from friendly and cooperative reception team, to skilled hygienist and dentist. Cannot applaud them enough.
Visited March 2023
Vital Family Dental Care has not yet replied.
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Review titled Excellent Dental Healthcare Service
Rated 5 stars out of 5
by David King - Posted on 26 March 2023
We have used this practice for many years and are always well looked after. On this occasion, my wife and I were both treated by a new Dentist, who was very proficient and pleasant. We always find the reception staff to be very helpful and accommodating.
Visited March 2023
Vital Family Dental Care has not yet replied.
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2023
We have been coming to this practice as a family for years, unfortunately today one child out of 3 was unable to attend due to unforeseen circumstances, I cancelled this prior to attending, while I was in the waiting room, I was called by first name to reception by an extremely rude argumentative receptionist and basically told off and spoken to like rubbish, very unprofessional and no respect or customer care given, Will most definitely look for another dentist. I work with the public and would loose my job if I behaved like her. Considering we book 6 months in advance it’s very hard to predict that day! circumstances change!
Visited February 2023
Vital Family Dental Care has not yet replied.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
No surprise to see other complaints about reception staff and not the first time I’ve had to experience the attitude. Called asking a question regarding a referral for my child and was repeatedly told about my cancellation. It was repeated to me 5 times during the call even when I said it’s not regarding me it’s for my child. I was interrupted several times to hear the same repeated monotone sentence about my cancellation appointment. I carried on talking when I was interrupted the third time to try and get an answer and that didn’t stop the rudeness I received. Shame because the dental staff are wonderful but the need to put the receptionist on a customer service awareness course because it gives the whole of Vital a bad reputation. Very rude and unprofessional.
Visited February 2023
Vital Family Dental Care has not yet replied.