Ward & Allison
1 Market Street, Ilkeston, Derbyshire, Derbyshire, Derbyshire, DE7 5QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb hygienist
Rated 5 stars out of 5
by Neil Fletcher - Posted on 04 July 2023
Had a scale and polish and received really good advice as to how to look after my teeth in the future. Never had anyone explain so patiently or in as much depth, before, so I really appreciated the advice.
Visited July 2023
Ward & Allison has not yet replied.
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Review titled Go Above and Beyond to put Phobia Customers at Ease
Rated 5 stars out of 5
by Diane Jeanne Charlton - Posted on 10 February 2023
Just had three fillings done and was treated with the utmost patience, understanding and informed every step of the way. Have a complete dental phobia stemming from a very nasty experience as a child and had nearly worked myself up into heart attack mode (how silly for three fillings I know). The Hygienist who did my fillings should have been my Fairy Godmother all those years ago. Put me completely at ease, explained everything quite patiently and did an outstanding, fantastic job of my teeth - thank you so much.
Visited February 2023
Review titled Ward & Allison
Replied on 15 February 2023
Dear Diana, Thank you very much for your lovely and honest feedback!. It was pleasure looking after you. Kind regards Wardandallison dental clinic
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Review titled Terrible customer service only want private customers
Rated 1 star out of 5
by Kieran - Posted on 01 December 2022
After booking a NHS appointment online I was told that I could not have that anymore but could have a private one. I rang a week before and explained the tooth problem and they never said anything about this and that the appointment would be able to go ahead but I couldn’t have an extended one.
Visited December 2022
Review titled Ward & Allison
Replied on 02 December 2022
Hello Kieran, thank you for taking the time to leave us a review, I am sorry to hear that you were not happy with the service at our practice, we appreciate all feedback and hope we can learn from this. Unfortunately when you arrived for your appointment you had booked it under a different name which is why we couldn't initially see that you had been removed from out NHS waiting list due to the fact that you hadn't been to our practice in over two years despite us being open and seeing patients, you also arrived 10 minutes late for the appointment. We gave you the opportunity to to either rebook as a private patient or put your name down on our NHS waiting list. We are currently working 6 days a week to try and accommodate more NHS patients. If this is something you would like to do please do not hesitate to contact us and we will be more than happy to help.