Westcountry Dental & Implant Centre
2 Old Station Road, Barnstaple, Devon, EX32 8PBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Westcountry Dental & Implant Centre.
Reviews
-
Review titled They are struggling
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2023
Several cancelled appointments at short notice. Really long waiting time for appointments. Not allowing long enough time for a root canal treatment so only time for a temporary filling. Appointment to complete the treatment cancelled on the day. Have tried calling when in pain for an emergency appointment but when I have got through the two emergency appointments for the day have gone. Not their fault, Govt has underfunded NHS dentistry for years, not trained enough dentists and then Brexit. I have no confidence my next appointment will be kept by them. They have £282 of my money in credit as they make you pay in advance too!
Visited July 2023
Westcountry Dental & Implant Centre has not yet replied.
-
Review titled Everything Required
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
Always welcoming, friendly and professional in providing first class treatment. The punctuality is particularly pleasing and that there is no 'up selling'.
Visited June 2023
Westcountry Dental & Implant Centre has not yet replied.
-
Review titled Very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
Appointments cancelled serval times before seeing dentist, questioned the price when booking further treatment as the the receptionist kept saying estimate then when came to paying double the total price of treatment. Kept pushing for private treatment
Visited June 2023
Westcountry Dental & Implant Centre has not yet replied.
-
Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
We booked a emergency app back in May after paying they cancelled the day before we waited to hear back to rebook nothing booked another app and our app for 18/7/23 cancelled again why is this happening to people
Visited May 2023
Westcountry Dental & Implant Centre has not yet replied.
-
Review titled Poor Customer Service and Communication
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
I attended the practice yesterday for a scheduled appointment, only to find it had been cancelled due to staff shortages. Apparently a voicemail had been left on my mobile a couple of weeks ago informing me of this, but I did not receive it and when I had not called back to reschedule my appointment, no effort was made to contact me again to check that I had received the message and still wanted to reschedule. I have now asked for my main contact method to be via e-mail, so I have a communication trail. This was the second time my appointment had been cancelled. My original appointment was supposed to be in November 2022 and at the time the next available appointment was yesterday. Now I have to wait another month for my appointment. I travelled to Barnstaple from my home several miles away, specifically for the appointment - very frustrating and disappointing! Luckily, I do not have any major issues, but have a few things which I would like checked out to make sure they do not worsen. I would strongly advise potential patients to avoid this practice if they actually want to be seen!
Visited February 2023
Westcountry Dental & Implant Centre has not yet replied.