Westcountry Dental & Implant Centre
2 Old Station Road, Barnstaple, Devon, EX32 8PBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled sorry sad and annoyed
Rated 3 stars out of 5
by alex penny - Posted on 31 October 2023
I had been a patient of this practice since about 2012. Regular appointments - nice staff - last visit 2019 .. when covid came .. I stayed away as my teeth ok - and that is what we were asked to do ... after covid the news was full of NHS trying to catch up and please do not overload NHS .. and as a vulnerable person it seemed sensible to wait until covid not such a risk ... so I continued to stay away thinking I was doing the right thing ..... In July 2023 everything seemed safer (even our doctors had stopped insisting on our wearing face masks for visits), so I asked Westcountry for an appointment for a checkup ... I was told by Westcountry that I had been deregistered as I had not been to see them for more than 2 years ... I was out ... no warning... Apparently this was their policy but they never told me this .. nor did they give me any warning before deregistering me. The really annoying thing was that had I known of this policy then I would have gladly made an earlier appointment ... to preserve my place on their list of patients. (and yes they even had my phone number as they always sent me a voice text to remind me of upcoming appointments!!)
Visited August 2023
Westcountry Dental & Implant Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Graham Prosser - Posted on 09 July 2023
My Wife and I have recently received treatment with a new dentist in your practice.She was so competent, gentle and informative.We do hope that she will be staying with the practice.
Visited July 2023
Westcountry Dental & Implant Centre has not yet replied.
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Review titled They are struggling
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2023
Several cancelled appointments at short notice. Really long waiting time for appointments. Not allowing long enough time for a root canal treatment so only time for a temporary filling. Appointment to complete the treatment cancelled on the day. Have tried calling when in pain for an emergency appointment but when I have got through the two emergency appointments for the day have gone. Not their fault, Govt has underfunded NHS dentistry for years, not trained enough dentists and then Brexit. I have no confidence my next appointment will be kept by them. They have £282 of my money in credit as they make you pay in advance too!
Visited July 2023
Westcountry Dental & Implant Centre has not yet replied.
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Review titled Everything Required
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
Always welcoming, friendly and professional in providing first class treatment. The punctuality is particularly pleasing and that there is no 'up selling'.
Visited June 2023
Westcountry Dental & Implant Centre has not yet replied.
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Review titled Very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
Appointments cancelled serval times before seeing dentist, questioned the price when booking further treatment as the the receptionist kept saying estimate then when came to paying double the total price of treatment. Kept pushing for private treatment
Visited June 2023
Westcountry Dental & Implant Centre has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
We booked a emergency app back in May after paying they cancelled the day before we waited to hear back to rebook nothing booked another app and our app for 18/7/23 cancelled again why is this happening to people
Visited May 2023
Westcountry Dental & Implant Centre has not yet replied.
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Review titled Poor Customer Service and Communication
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
I attended the practice yesterday for a scheduled appointment, only to find it had been cancelled due to staff shortages. Apparently a voicemail had been left on my mobile a couple of weeks ago informing me of this, but I did not receive it and when I had not called back to reschedule my appointment, no effort was made to contact me again to check that I had received the message and still wanted to reschedule. I have now asked for my main contact method to be via e-mail, so I have a communication trail. This was the second time my appointment had been cancelled. My original appointment was supposed to be in November 2022 and at the time the next available appointment was yesterday. Now I have to wait another month for my appointment. I travelled to Barnstaple from my home several miles away, specifically for the appointment - very frustrating and disappointing! Luckily, I do not have any major issues, but have a few things which I would like checked out to make sure they do not worsen. I would strongly advise potential patients to avoid this practice if they actually want to be seen!
Visited February 2023
Westcountry Dental & Implant Centre has not yet replied.