Wickford Dental Practice & Orthodontic Centre
London Road Dental Surgery, 68-70 London Road, Wickford, Essex, SS12 0ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Late cancellations
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2024
Generally happy with service but on 2 occasions in the past and 1 recently whilst travelling into town to collect retainers or mouth guards a call has been made within an hour or so of appointment saying they have not been delivered yet and cancelling appointment . The notice is too short and the system needs to be changed so that it is known more in advance that the ordered items are late in being delivered . Time off work is wasted on cancelled appointments.
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to review our practice. Patient feedback is important to us as it helps improve our service. We are sorry to learn we cancelled your appointments and apologise for any inconvenience caused. We have passed on your feedback to our team to help improve our service. if we can be of any assistance please do not hesitate to contact us directly. Many thanks, The Dental Team.
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Review titled always helpful
Rated 5 stars out of 5
by Joanne Michele Clements - Posted on 11 January 2024
Very good service to patients. Will always try to assist in an emergency and very friendly staff. Always clean and tidy
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 19 February 2024
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Very Happy
Rated 5 stars out of 5
by Marion Gander - Posted on 11 January 2024
Have been visiting this dentist for about 3 years as our previous dentist took a lot of NHS patients off their books. Although we have to travel many miles to get there we think it is worth it as we have always had friendly service from them even though I get very nervous.
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 19 February 2024
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Great practice
Rated 5 stars out of 5
by Julie - Posted on 09 January 2024
After being chucked of my previous dentist after 20 years because they don't want NHS patients I joined this practice had my first appointment yesterday and was so impressed with the reception staff and dentist and assistant, very pleasant and dentist explained all the treatment needed thoroughly, would recommend.
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 19 February 2024
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Friendly practice
Rated 5 stars out of 5
by Stephen McCarthy - Posted on 13 January 2024
Always a positive experience when visiting this professional and friendly practice. Very much appreciate the sound dental advice given to me and my wife during our appointments.
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 19 February 2024
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Poor admim
Rated 3 stars out of 5
by Anonymous - Posted on 20 January 2024
Forms filled in on line for someone I care for , then when attending surgery the person was made to fill them in again despite being special educational needs and in receipt of PIP and universal credit ! Reception didn’t quite understand this and were not helping
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 23 April 2024
Dear Patient, Thank you for your feedback. We are really sorry to learn you did not feel looked after at your recent appointment. We continuously strive to provide a patient focused service and your comments have been passed on to the team to help improve our patient service. If we can be of further assistance, please do contact the practice directly. Many thanks, The Dental Team.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
After being kicked off the NHS list from our previous practice during Covid - we are delighted to have been able to join this practice. Very accommodating, friendly and welcoming.
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 19 February 2024
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Brilliant Dentist Surgery
Rated 5 stars out of 5
by Terence Henry Murphy - Posted on 25 January 2024
Have been a patient for many years, service always accommodating when it comes to getting appointments all staff are very pleasant to deal with, just had a new set of dentures fitted, have to go back to get them altered, a terrible fit from them, had a sandwich the afternoon after having them fitted and nearly chocked because of the very bad fitment, never had this problem before with other dentures from them. Hopefully after the next visit the problem can be solved and they fit correctly.
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 19 February 2024
Dear Patient, thank you for your feedback. Staff strive to create an environment where patients feel cared for and looked after alongside providing good treatment outcomes. We are really pleased to hear you are happy with our service. Many thanks, The Dental Team.
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Review titled Kind Caring courteous Dental care
Rated 5 stars out of 5
by Ken Clair - Posted on 23 January 2024
Kind and caring to patients. They always try to assist in an emergency and the Staff are very friendly. Always clean and well presented office and treatment rooms.
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 19 February 2024
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Michelle Lovegrove - Posted on 09 January 2024
As always, the staff are welcoming and very friendly. My dentist always makes me feel comfortable as I am a nervous patient.
Visited January 2024
Review titled Wickford Dental Practice & Orthodontic Centre
Replied on 19 February 2024
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.