Wolstanton Dental Practice
Wolstanton Dental & Implant Centre, 5 Ellison street, Wolstanton, Newcastle-under-lyme, Staffordshire, ST5 0BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled fantastic practice
Rated 5 stars out of 5
by shawn - Posted on 04 August 2023
Within one week with issue with my tooth was booked in, assessed and able to return same day for procedure. From start to finish all staff were fantastic, polite, friendly. Faultless .
Visited August 2023
Wolstanton Dental Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Elaine Hesketh - Posted on 24 August 2023
Had my teeth whitened. Well worth it. Really pleased with the result. Would definitely recommend.
Visited August 2023
Wolstanton Dental Practice has not yet replied.
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Review titled Lovely dentist
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
Today was first time I have been dentist was so nerves but staff dentist I saw make you feel so welcome best dentist I have been to .
Visited June 2023
Wolstanton Dental Practice has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Ann - Posted on 23 March 2023
I don't mind paying for dental work but I thought cleaning was supposed to be In with the charge if the dentist thinks it's needed. I am always told to book appointment with the hygienist which involves an extra charge. Today I was told that I needed to pay upfront for this which is inconvenient when on pension and having use taxis as well. Well I hope they enjoy old folks going without food just because their teeth need an extra clean. Will have to reconsider using them but I suppose the waiting list for another dental practice is too long so I'm stuck but not happy.
Visited March 2023
Review titled Wolstanton Dental Practice
Replied on 24 March 2023
Dear Ann, I am sad to read that being asked to pay a deposit to secure your appointment with the hygienist has caused you such offence to leave us a review like this. As per practice policy, it is essential that patients pay a small fee to secure their appointment with the hygienist. This is for all patients and a very common practice amongst all dental practices. Whilst I am unsure if you are booked to have treatment with the Hygienist as part of treatment on the NHS or whether this appointment is purely private, I would like to offer you some reassurance here. As few collectors for NHS dental services, we have the right to request full payment upfront, part payment or full payment upon delivery of service. We consider ourselves fair to our patients and their financial situations, whatever they may be, and equally fair to the services and the management of the resources we provide. Therefore, we only request payment upfront as a deposit for service and then the remainder of payment upon completion of treatment. To us this is fair, fair to you and fair to our duties to our NHS obligations and to our great private services we provide to our patients whom value the service we provide. Practice policies are in place to protect the quality of services we provide. I am sorry on this occasion a policy that serves all our patients has caused you such dissatisfaction. If you would like to discuss your experience with me in more detail I would be happy to hear from you. Yours sincerely, Lisa Emery