15 Sefton Road
Doctors Surgery, 15 Sefton Road, Litherland, Liverpool, Merseyside, L21 9HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Congratulations For Ruining What was Once Good!
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
This practice was once very good, but once the Practice Partners retired, getting any sort of help was hopeless. No appointments. Advice on eConsult to call next day - but never anyone to help? Consultation notes were ignored. When one of my consultants got in touch asking them to see me, i was advised via a telephone call that i was ‘in good hands’, but the appointment i was finally allocated was embarrassingly awful, and i still cannot believe the incompetence of the Doctor i seen? Reading off Google, and shrugging at me when i begged for help? I left the surgery in floods of tears wondering what qualifications the man actually had? No one called me to see if i was okay. I left there in a worse state of mind than when i got there. This was the last straw in a long string of failings. I have now been accepted with another GP. Please avoid this practice, as the new owners have destroyed it.
Visited November 2023
15 Sefton Road has not yet replied.
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Review titled No appointments available
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
I used to be so proud of the practice but since it has been taken over it has become a farce. Trying to book an appointment of a morning means ringing & ringing from 8 in the morning until when you finally get through (usually at least 20 minutes) only to find no appointments available. As this is the only way of getting an appointment it isa nonsense!!!!
Visited September 2023
15 Sefton Road has not yet replied.
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Review titled not good enough !!!
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
I have been trying to arrange an appointment with 'any' GP (haven't seen my actual GP for over a decade so not being picky ) at this practice for 21 days - this is not a service !!!!
Visited June 2023
15 Sefton Road has not yet replied.
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Review titled Appointment system
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2023
This is a great surgery however it’s appointment booking system needs improvement constantly calling until you get through is like a lottery I believe a call back system will be more time efficient and a positive improvement to the surgery
Visited May 2023
15 Sefton Road has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Mrs P Nolan - Posted on 29 May 2023
I have been trying to get an appointment with my Dr for over two weeks now I feel there is something terribly wrong with me. I am in terrible pain but the receptionist refuses to acknowledge my problem. I am 84 years young and all they say is you need to book an appointment online. I have had my sons help to write this as I doing use a computer.
Visited May 2023
15 Sefton Road has not yet replied.