3/Springfield House Medical Practice
384 Liverpool Road, Eccles, Manchester, Lancashire, M30 8QDContact details and opening times
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Review titled Very poor practice, badly run and poor IT system.
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2025
Extremely poorly run doctors practice. I have been trying to get an appointment for my daughter for 4 days now, I have filled the online form in 3 times and told to wait for someone to contact me. We were told today to wait for the Pharmacy first team to be in contact, it has been 5 hours with no contact. It’s impossible to get through on the phone. At this point I’m debating taking her to A&E just so she can be seen by a medical professional. In the past I have had to phone 111 for my daughter, they put notes on her file for the doctor to see her ASAP. When I rang this doctors surgery they called me a liar and said nothing had been sent through and to phone 111 again, which I did. I rang the doctors a second time and got to someone different who saw these notes and sent me to a practice in Eccles without apologising for the attitude of her colleague. I have also been trying to book a smear test for myself for a year, they keep sending me letters telling me it’s due but never giving me an appointment when I request one. Honestly this is the worst doctors surgery I have ever had to deal with. The staff do not care about the patients and neither do the doctors by the looks of it.
Visited February 2024
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