3W Health
Wing Surgery, 46 Stewkley Road, Wing, Leighton Buzzard, LU7 0NEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about 3W Health.
Reviews
-
Review titled Awful
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2024
Appalling took 3 days to get an appointment always 98th in the cue and then told no appointments. Where have the ladies in the dispensary gone Dr said he'd send prescription to my choice of pharmacy which he didn't do had to travel back to wing to collect prescription and take it to a pharmacy myself gave been with this Dr's for 29 years but looking to leave Whitchurch is so much better. Went to collect tablets the other week heard the receptionist say we are fully booked there was nobody in there!!!
Visited October 2024
3W Health has not yet replied.
-
Review titled Not fit for purpose
Rated 1 star out of 5
by Disappointed of Wing - Posted on 06 March 2024
Review of paperwork from hospital - non existent- failed to pass on request for blood test to District Nurse - failed to pass test results to hospital- failed on everything- since merging this practice is no longer fit for purpose- waste of NHS money - close it and pass money to walk in - that’s the only time you see someone face to face.
Visited February 2024
Review titled 3W Health
Replied on 22 March 2024
Thank you for bringing this to our attention. We take your feedback seriously, and apologize for any inconvenience caused. We have robust processes in place for correspondence received from the hospital and to pass back results that are requested by the hospital, and we are genuinely interested in understanding the specifics of what went wrong. Could you please contact us at 3whealth.complaints@nhs.net so we can investigate and address this issue promptly. Your input is valuable, and we appreciate the opportunity to improve our services.
-
Review titled Efficient and speedy flu clinic
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
My husband and I went to Wing Surgery to get our flu jabs. I’m disabled and find walking very difficult but my husband went in and spoke to the very friendly and helpful receptionist who organised for a doctor to pop out and do the jab for me at the car window. This was very helpful and we were done really quickly. Excellent, fast and helpful.
Visited November 2023
3W Health has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by David Cotton - Posted on 27 May 2023
Review: I felt compelled to write this review following an act of genuine kindness by the staff on reception earlier today. I have been a patient at the surgery for over 15 years and never once felt the need to complain. On the contrary, I have, without exception, found the doctors, nurses and admin staff to be professional, competent. I visit the pharmacy once a month and again find all the staff exceptionally knowledgeable, professional and helpful. I genuinely believe that those leaving negative reviews and comments should separate their views on the NHS from those related to this particular medical practice. This is not the forum to express political criticism. Yes the 8am scramble for an appointment is frustrating but I have never waited more than 20 mins and always found the staff polite and apologetic for the waiting time. In any event a round trip to visit the surgery would take twice as long! I have no problem with telephone consultations and again am saved the round trip. I have no hesitation in recommending Wing surgery and others in the group to future patients.
Visited May 2023
Review titled 3W Health
Replied on 19 June 2023
Thank you so much for your supportive comments, we are grateful to you for taking your time out to post on our page. I will share your feedback with the whole team, who I know will be delighted to receive such positive comments.
-
Review titled So much better than my own surgery
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
My 97 year old mother in law is a patient with this surgery. They are always so friendly and helpful and have always done their best to help. Its not always possible. So often all the appointments are gone and we have to spend 14 hours in a&e which is hard for a 97 year old. But they are never rude which I cannot say for my own surgery, and they reall do try and I am so grateful for their kindness, patience and support.
Visited May 2023
Review titled 3W Health
Replied on 19 June 2023
Thank you so much for your feedback, it is always rewarding to hear that you have had a positive experience and we always appreciate patients taking timeout to acknowledge when they have received a good service. I will share your feedback with the whole team, who I know will be delighted to receive such positive comments.
-
Review titled Unfit for Purpose
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
I was #1 in the telephone queue still waited 5 mins for an answer. Was told that no more appointments (I was asking for antibiotics) - so just call 111. Not even an offer of getting someone to call me. I have not been able to get an appointment since 2020. This is no service. Frankly should be closed and money given to 111 or the walk in non emergency clinics.
Visited February 2023
3W Health has not yet replied.