42 Kingsway
Kingsway, Waterloo, Liverpool, Merseyside, L22 4RQContact details and opening times
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2024
My appointment was booked for midday. Following being admitted to a & e with sciatica. I could not sit and still had not been seen by 12.30pm. Thinking I may have the wrong time I went to reception to check. I was told the doctor was running late and to wait. A further 25 minutes later a nurse rushed out and said she would see me and dashed off. Baring in mind I’d been stood in extreme pain for nearly an hour without anyone giving any idea of when I would be seen or if I could be made more comfortable I then had to shuffle as quickly as I could after a nurse who had disappeared down a corridor. I was told the doctor was running late (by this time it was an hour late) and asked what the issue was. I explained being admitted to a & e and how I had only been prescribed enough medication to last until the weekend which wasn’t going to be enough. I explained I could self certify for a week but would need a sick note for next week and further medication. I wasn’t asked how the pain was, examined in any way or offered any physiotherapy. I was given a sick note which only took me to the following Thursday and given further prescriptions of the same medication which had made me feel really unwell. At no point did the nurse make any time to discuss the pain, offer any other form of relief or discuss the medication I was on. I was literally in there for two minutes after waiting for an hour, given further prescriptions and left. This has followed two other disappointing incidents where my pain has not been dealt with, once I ended up in the walk in and was diagnosed with sceptic tonsillitis after the doctor had told me it was a viral and receiving a text asking for discharge papers for surgery I have not had. Following these disappointing and upsetting incidents I have now left and joined another surgery.
Visited November 2024
42 Kingsway has not yet replied.
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Review titled Discarded
Rated 2 stars out of 5
by Sean Griffin - Posted on 25 October 2024
Changed address so had to move doctors (rightly so), but prior to changing address I had an appointment booked. I was told once I changed address I had 30 days to find a new Gp. Took time of work to get there for them to tell me appointment cancelled because I had changed address. I was in the practice in person 3 days before they could have told me but didn’t. Time and money wasted. Also next to impossible to get an appointment of a morning expect to leave roughly 100 calls trying to get through, and impossible trying to park as the parking outside the surgery is for the “doctors only” I am still yet to find a Gp as explained to the woman on the front desk it’s impossible to get one within my new area. I am now 2 weeks without medications I need too. I would not recommend this Practice.
Visited October 2024
42 Kingsway has not yet replied.
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Review titled Very through GP
Rated 5 stars out of 5
by Debbie Warren - Posted on 05 January 2024
I have seen a few Doctors recently and the Doctor I saw today was the most thorough Doctor I have seen in a long time. Also very lovely manner, no rushing . Examination was so thorough it gives confidence. Massive thanks to Dr C 05/1/24
Visited January 2024
42 Kingsway has not yet replied.