Crown Heights Medical Centre
2 Dickson House, Crown Heights, Alencon Link, Basingstoke, Hampshire, RG21 7ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment System Practice Lead
Rated 3 stars out of 5
by Nadia Harvey - Posted on 22 March 2023
I am full time carer for partner with Alzheimer's - unable to book a e consultation until tomorrow morning and it has to be 8am!! This system is not patient lead ....all of Britain has to ring or fill e consultation for triage at 8am ...the reality of caring for someone with no language and very advanced Alzheimer's is that one may not be able to undertake suck tasks at 8am !?! So we may miss another day of appointment as clearly surgery is overstretched - I have to add when seeing gp they all have been outstanding...but can some thought given to Carers and very vulnerable adults
Visited March 2023
Review titled Crown Heights Medical Centre
Replied on 29 March 2023
Dear Nadia Thank you for your feedback, and I'm sorry that you've had difficulty in obtaining an appointment. I've checked with our Frailty Team who would co-ordinate care with you and your partner, and I'm afraid they don't recognise your name, and you don't appear to be registered here as a patient. If you could please contact me via our web site with your partner's name I will ask the team to contact you to establish how we can help. Kind regards Paul Butterworth Practice Manager
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Review titled Always Responsive
Rated 5 stars out of 5
by Paul Wilson - Posted on 29 March 2023
I had an appointment at Crown Heights with a practice nurse to review my condition. The appointment was bang on time. The nurse was very professional but friendly and the outcome was great. I came away very satisfied and mentally lifted. I’ve never had an issue with Crown Heights. Last week I used the Patient Access app to order my prescription around 10am. At 2pmI received a text from my pharmacy to say it was ready to pick up. Outstanding.
Visited March 2023
Review titled Crown Heights Medical Centre
Replied on 29 March 2023
Dear Mr Wilson Thank you for taking the time to let us have your positive feedback. It is very much appreciated, and I'll make sure the whole team is advised. Kind regards Paul Butterworth Practice Manager