James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Receptionists mustn't triage patients
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
Receptionists are admin staff not trained Dr's or nurses or pharmacists. I ring to just give and get information. I rang a few times to get urgent appointments- only possible on non strike days unless maybe you ring very early? But also trying to see a regular woman GP just to try get support . I am going through a lot. I think the receptionist must have a form for urgent appointments but the questions is intrusive and she doesn't need to upset me. I said I not want to answer ,got lectured on why she was person who decided if it was a doctor I needed. Receptionists should respect patients right to confidentiality. And receptionists shouldn't be deciding if I need to see a GP. It's not the first time aswell.
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Patient, We are sorry to hear about your negative experience. Our GP Assistants are trained to take down as much information for patients so that our duty team can triage all requests appropriately. Please do email us at jw.communications@nhs.net with your experience and we will investigate the matter. Kind regards, James Wigg Management
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Review titled Great service from a receptionist today
Rated 5 stars out of 5
by Susan Thomson - Posted on 24 July 2024
I’ve had a bad scalp and had been given an appointment for 30th July 24 which I thought was a long time to wait ! The condition got worse so rang James wigg yesterday and explained and was told would have to find back in the morning which I did and was told to submit another e consult which I did and a few hours later got a response saying I had a appointment for the 30th which I knew but as the condition was worsening I wanted to been seen or even speak to a doctor! I also sent a text back saying it might not be urgent to you but it I to me! I had to go to James wigg today for a breast screening so while I was there I spoke to a receptionist and he went out of his way to help me. He sent me a link so I could send photos to them and I know have a phone call tomorrow between 6-7. Thank you from the receptionist ! I also explained in the 2 econsult that I work in retail with a black uniform and the flakes were falling on my uniform which is very embarrassing! You really shouldn’t have to wait so long for an appointment!
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Susan, Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with our GP Assistant Hamza and our pharmacist Qaes. We will be feeding this back to them. Kind regards, James Wigg Management
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Review titled Excellent GP
Rated 5 stars out of 5
by Muhieddin - Posted on 08 August 2024
I was blessed enough to be seen by a great GP but this site will not let me say his name to credit him which is silly! He was so informed and sympathetic to my issues and advised me honestly with a personal manner. His follow up calls were so reassuring and he always had solutions for my issues. Would highly recommend him and this clinic.
Visited July 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Mudieddin, Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our clinician Richar and we'll be sure to pass on your praise to him. We're glad to know you felt supported and well cared for. Thanks for recommending our practice! Kind regards, James Wigg Management
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Review titled Upsetting
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2024
I feel a burden at my surgery here because I am older. I don't understand the ways it works. I need to see a GP and they say no every time. There are only telephone appointments and triage and I have hearing loss so when they do the triage assessment it is too difficult to understand. I will give this example of recently I felt unwell and my blood pressure on the machine the NHS gave me was too high. I tried 6 times to ring the surgery with very long waits. They only had emergency telephone appointments and that's too hard and I was in tears So I never went and checked my symptoms with a GP.
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are very sorry to hear about the negative experience you had. Please do email us at jw.communications@nhs.net or come in to speak to a member of the management team so we can understand, investigate and try to resolve this matter. Kind regards, James Wigg Management
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Review titled Why is there no improvement?
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2024
Some admin staff are very intolerant and very rude when they get impatient with people. My mum is a bit deaf and gets easy confused and a GP surgery should be thinking this could be a sign help is needed. She's been shouted at for ringing lots which upset her ,she tries the phone because that's how here says it must be but she doesn't know what to do. The automated voice is way too busy for anyone confused. She went nearly a month without tablets when paramedics came was it found out the prescription stopped and the GP didn't know why. She had to stay in hospital which is very distress her. There is no need to treat the elderly like this. Some patients are getting priority they get a Dr very easy, not my mum
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are sorry to hear about the negative experiences you have had. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate and try to resolve this issue. Kind regards, James Wigg Management
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Review titled overpriced
Rated 1 star out of 5
by shocked - Posted on 15 July 2024
I picked up a 2 line letter for my daughter, it was not even signed and it cost £30.00, just to state she was registered. Practice I work in charges 10.00
Visited June 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Patient, I’m sorry to hear about your dissatisfaction with the cost of the letter. We strive to keep our fees for non NHS letters reasonable, and your feedback is important. Please feel free to contact us directly by phone or email us at jw.communications@nhs.net to discuss this further or if you have any additional concerns. Kind regards, James Wigg Management
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Review titled Urgent consultation for leg pain at night
Rated 5 stars out of 5
by Patrick Allen - Posted on 21 June 2024
On 20th June 2024 I asked for an urgent appointment to discuss aching in my legs which was keeping me awake at night. I was worried that this might be a sign of the onset of diabetes as I had measured what seemed to be higher than normal blood sugar readings. I was given a same day appointment and came in to see the doctor. . He took a careful history and examined my legs. He told me that a recent blood test had confirmed that I do not have diabetes and this was very reassuring. He came to a prelimary diagnosis that I am suffering from Restless Legs Syndrome (which I had suspected). He was able to telephone a duty neurologist in my presence to discuss treatment. It was agreed that he should prescribe Pregabalin (subject to one further blood test) . We agreed the plan. I was very happy with the consultation and doctor's calm and thorough approach to my symptoms. I left completely reassured and with a definte plan for treament. Thank you very much - this was the NHS at its best.
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patrick, Thank you for your positive feedback! We are thrilled to hear that you have had great experiences with our practice and with Dr Levy. This will definitely be fed back to him. Kind regards, James Wigg Management
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Review titled No access when disabled
Rated 1 star out of 5
by Ugo - Posted on 20 June 2024
Practice is meant to record what adjustments are needed so that a disabled patient can communicate. Here doesn't do this. I have told them I can't use econsult and I can't phone. I wrote to my GP to explain. Reception staff told me I can't email and I should get someone to help me even though there isn't anyone. How do I get an appointment?
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Ugo, We are sorry to hear about the negative experiences you have had. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate and try to resolve this issue. Kind regards, James Wigg Management
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Review titled Exemplary process!
Rated 5 stars out of 5
by James Jeffrey Smith - Posted on 18 June 2024
Process from initial phone call to swift receipt of text and Doctor’s follow-up call was exemplary and path to required treatment reassuringly planned.
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear James, Thank you for your positive feedback! We are thrilled to hear that you have had great experiences with our practice. Kind regards, James Wigg Management
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Review titled 2 tiered system
by JStad - Posted on 22 June 2024
I have noticed the great reviews are all from people who seem to have no problem at all using a phone or are IT savvy. I would like to know why so many who can't do this still don't have a GP surgery that makes it easier for disabled patients. My brother has schizophrenia. He is meant to be monitored by the GP. He isn't because he can't manage online anything. Or even has a phone - that is very common for lots of people with severe mental illness. He got very physically unwell during the night and NHS 111 were called and it was agreed a next day urgent appointment was more better than an ambulance which would have frightened him. Long story short - neighbour tried to help him but on hold too long then cut off. I rang and told by the receptionist I couldn't speak on his behalf unless I am a registered carer. I emailed the surgery and got no reply because they haven't yet after all this time got an email system that lets disabled patients email. Or their family. Severe mental illness is a disability and I don't see any sign any staff at the surgery understand this. If they did why does this keep happening to people like my brother? And we can't even put on here the full story
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear JStad, We are sorry to hear about your negative experiences. Reception staff are able to complete e-consults on behalf of patients who are digitally vulnerable to generally are unable to use e-consult. Please do email us at jw.communications@nhs.net so we can understand, investigate and try to resolve the matter. Kind regards, James Wigg Management