James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about James Wigg Practice.
Reviews
-
Review titled Great Practice.
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
I would recommend the social prescriber at queens crescent, she has gone above and beyond to help me with my current housing problem. Thanks again
Visited February 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with our Social Prescriber Bonita and will feed this back to her. Kind regards, James Wigg Management
-
Review titled Good prompt service from pharmacy team.
Rated 5 stars out of 5
by Millie - Posted on 23 February 2024
When one calls the GP practice an option to go direct to pharmacy re prescriptions is very helpful.i was enabled to amend a prescription to enable my need for a specific generic brand.
Visited February 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Millie, Thank you for your positive feedback and are thrilled to hear about your great experience with our Pharmacy team and this will be fed back to them! Kind regards, James Wigg Management
-
Review titled Questions
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
We hit a brick wall many times trying to get any Dr appointment so we have asked to speak to a practice manager many times now .They're never available. No one has ever got back to us. We're not sure messages get through. We get put through to reception supervisors or reception managers . This tells us that there is a ladder of NHS hierarchy more akin to hospital settings - shouldn't exist in a GP practice. We have young kids and it's very hard/ impossible even trying to get a duty appt. There's no system of priority there's no separate telephone option ( like NHS 111). Always told young children don't take priority when they are meant to. 3 times my kids have ended up admitted to hospital which was preventable and very distressing. We'd like that system changed immediately but there's no managers to talk to and crucially no continuity of GP . These experiences then sour relationships. So who is taking responsibility? Add to that I have a serious illness that's not being monitored as I can't get any routine appointment. Despite saying its possible to ask to see someone I have been given a stream of different excuses as to why not possible. For over 6 months. It's disingenuous to say ring the practice manager when patients are told they can't . And emails trying to report problems are totally ignored. We would be too concerned to raise a formal complaint because it shouldn't be the culture that we as patients are pushed down that road .Extremely stressful to do so. Time better spent facing up to problems and improving communication.
Visited February 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are sorry to hear about the negative experiences you have had and the delay in responding. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate. Kind regards, James Wigg Management
-
Review titled Social prescriber
Rated 5 stars out of 5
by Masuda - Posted on 29 February 2024
I saw the social prescriber today at the practice and she was very helpful. I am very happy. We filled in my form together and i got all the information I needed.
Visited February 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Masuda, We are thrilled to hear about your positive experience with our Social Prescriber Bonita and will feed back your review to her! Kind regards, James Wigg Management
-
Review titled The best service
Rated 5 stars out of 5
by Fg - Posted on 07 February 2024
Within 2 hours of an online consultation I had been screened / blood , urine and ct scanned , and felt very well taken care of
Visited February 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Fg, Thank you for your positive feedback! We are thrilled to hear that you have had great experiences with our practice. Kind regards, James Wigg Management
-
Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
The doctor was welcoming, professional, and engaged our family in my son's care plan. The e-consult at the GP practice was efficient, allowing us a same-day face-to-face consult and the prescription was ready to be collected at the pharmacy right after consultation. Highly recommend for their excellent care and speedy process!
Visited January 2024
Review titled James Wigg Practice
Replied on 11 January 2024
Dear Writer Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our doctor welcoming, professional, and engaging in your son's care plan. It's wonderful to know that the e-consult at our GP practice was efficient and led to a same-day face-to-face consultation. We understand the importance of a speedy process, and we are delighted that the prescription was ready for collection right after the consultation. Your recommendation means a lot to us, and we are grateful for the opportunity to provide excellent care to your family.We look forward to continuing to serve you and your family's healthcare needs. Yours sincerely, James Wigg Practice Team
-
Review titled After work appointment
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
I called on Monday at about 10am, the doctor called back at 3pm and was able to see me at 6:10pm, after I finished work. Doctor took sample, prescribed necessary medication, and also a referral to rntne which will contact me to make an appointment for further services, sincerely appreciate the doctor for seeing me so late and doing everything within about 15 minutes!
Visited January 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with our practice. Kind regards, James Wigg Management
-
Review titled Brilliant Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Amazing practice doctors are very thorough, polite and caring. They keep you informed and follow up if needed. Would highly recommend this practice
Visited January 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Thank you for your positive feedback! We are thrilled to hear that you have had great experiences with our practice and the doctors. Kind regards, James Wigg Management
-
Review titled Who decides if an appointment is given?
Rated 1 star out of 5
by Mohammad - Posted on 11 January 2024
We aren't going to complain because we are scared to and the stress of trying to deal with staff here is already too high and kindness is missing for us. My mother is elderly, has cancer so the GP should see her. She is very frail. Staff say she can't have a home visit when very ill because they don't have capacity. Staff tell us to call an ambulance instead. This is not right and staff are making Dr decisions if they decide on health care. We can't even speak with a GP so why is this. You should be able to speak with your GP. She has tried to make an appointment but stood in the queue for 15 minutes when very ill and desk staff said 'there are no appointments '. Her English is slow but she's also very ill. They had no time for her but did for the others in the queue. It seems to us reception staff are making decisions that stop patients like my mother using NHS GPs and they should be kinder. We feel the same as others here who have bad experience
Visited January 2024
Review titled James Wigg Practice
Replied on 11 January 2024
Dear Mohammad, We sincerely appreciate you sharing your concerns with us, and we want to express our deepest empathy for the challenges you and your mother are facing. We understand that dealing with illness can be incredibly stressful, and we are genuinely sorry for any distress caused during your interactions with our staff. It's important for us to assure you that we take your feedback seriously, and we are committed to addressing these issues promptly. We apologise for any lapses in communication and the difficulties your mother has experienced in accessing the care she needs. To better understand the specific circumstances surrounding your mother's situation, we encourage you to reach out to our Practice Manager directly. Your insights will help us investigate and implement necessary improvements. We are here to work collaboratively with you to address your concerns and provide the support your mother requires. Yours sincerely, James Wigg Practice Team
-
Review titled Great practice
Rated 5 stars out of 5
by James Layland - Posted on 22 January 2024
I’ve written a good review before - but, once again, I was impressed by your service today. The chap on reception was courteous, efficient and friendly. I had a response to my consultation request within 5 minutes! The doctor who called me back was kind, sympathetic to my request, and had good advice. Thank you.
Visited January 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with our practice! Kind regards, James Wigg Management