Malvern Health Centre
Prospect View, 300 Pickersleigh Road, Malvern, WR14 2GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely appalling
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I have been Ill for 3mths seen by 1 GP in all this time my symptoms are far worse than they were I have told the receptionist I’m gravely concerned about how poorly I feel, got told 2 weeks for a blood test unless I done them myself as I’m a nurse which I had to do, got a telephone call from the receptionist to ask if I’m available in a weeks time to actually see a GP, this triage system is not working and get told to ring 111 all the time this is awful to leave people in pain and worried for there health and there mental health, what should it take to see a GP at this surgery? Plus I have Bipolar Disorder and my mental state is suffering. But they don’t care at all don’t see why they take an oath if they don’t want to be a GP
Visited May 2023
Malvern Health Centre has not yet replied.
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Review titled Highly Professional Practice
Rated 5 stars out of 5
by Mike Angell - Posted on 30 April 2024
Following on from a triage form completed on the 29th April 2024 online I was contacted within one hour by phone and offered doctors appointment at 11.45am. I was seen by a doctor who verbally reviewed my medical concerns that I had previously completed. The doctor completed a physical examination and determined a diagnosis. He requested that I return in a week after taking a course of medication to assess the next course of action and if necessary a referral to hospital if needed. He also checked my blood pressure which was high and suggested that I complete at home a seven day self monitoring of my blood pressure using my own equipment. This will be reviewed on Tuesday next week the 7th May to consider a change to my medication. I have the highest regards for all staff members at Malvern Health Centre no matter whatever the nature of my medical condition. Their approach to patients care is of the highest standards in my opinion and experience.
Visited April 2023
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Mr Angell, Thank you for taking the time to provide such a thorough and positive review. The entire team at the surgery have patient care as the highest priority and it is satisfying to hear when our patients have a good experience. Our GPs pride themselves on the service they provide and will always strive to provide care of the highest quality. I will pass your feedback onto the GP. Sean Whittall Practice Operations Lead
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Review titled Ridiculous Appointment System
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
I used to find this practice very attentive but recently things have become ridiculously difficult. I tried to book an appointment today for any time over the next few weeks (not urgent but menopause has kicked in so I need advice and treatment to help me) I was told that appointments are only available daily at 8am - how is a parent supposed to sit in a long telephone queue each morning only to finally be put through to a receptionist whilst in the school playground to explain they’re menopausal?! Surely there should be a non urgent appointment system running alongside the daily appointments one?
Visited March 2023
Malvern Health Centre has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Sharon nicholls - Posted on 11 April 2023
The service in this practice is dreadful,I've got a kidney function problem only one kidney working,then a these last couple of weeks had abdominal pains ,2weeks ago had blood tests in which doctor did ,left me badly bruised upy arm ,now I'm I've been ringing 4days for results only to be kept being told doctor hasn't read results yet ,my blood tests were for a cancer check ,this practice is totally dreadful
Visited March 2023
Malvern Health Centre has not yet replied.
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Review titled Not happy with treatment
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2023
After waiting for a long time on the phone for an appointment, which was made for a telephone appointment they got wrong , receptionist are very rude,I've even sent an email last year about the treatment my partner got while he he had stage 3 Cancer only when I sent that email and complained they decided to do something this health centre is a joke
Visited March 2023
Malvern Health Centre has not yet replied.