Market Street Health Group
52 Market Street, East Ham, London, Greater London, E6 2RAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled rude receptionists.
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2025
i had an experience with two older receptionists who were so mean, nasty and rude to me. it doesn’t seem like they like to interact with people when it’s their job to. they were both so passive aggressive and treated me like i was nothing. i have social anxiety and autism so i’m overly sensitive when they were giving me attitude or treated me like i’m a big inconvenience. someone needs to teach the older receptionists how to talk to people with kindness, compassion and respect. the doctors and nurses were/are always amazing and the best but the surgery is being let down by the older receptionists. please please please teach them or find other receptionists who kind, compassionate and respectful.
Visited February 2025
Market Street Health Group has not yet replied.
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Review titled It is very difficult to get treatment here.
Rated 2 stars out of 5
by EMRE - Posted on 10 January 2025
At my doctor's appointment on October 17, he said some of my pain was psychological. He said let's refer to psychiatry but I didn't get any results. We called the reception a second time and after a lot of effort, a link was sent. The secular that was sent is temporarily out of service. We will call again 3 times on Monday and tell the reception about the problem. The story continues like this. You can be sure that your general health condition and psychology will not be taken into consideration here.
Visited January 2025
Market Street Health Group has not yet replied.
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Review titled Unhelpful receptionist
Rated 1 star out of 5
by Halia - Posted on 05 November 2024
Market street surgery unhelpful receptionist. I called four times this morning for flu vaccination for my 2 year old daughter. the receptionist keep telling me they run out of vaccines and told me to go to the health visitor team. they unable to find out where to do it
Visited November 2024
Market Street Health Group has not yet replied.
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Review titled Simple Referral seems to be a struggle
Rated 1 star out of 5
by Siham - Posted on 21 November 2024
Going back and forth, whilst in extreme pain with your GP for a simple letter to be forwarded correctly to the referral team is outrageous, Now I need to wait Until Monday for their mistake. I’ve been out of the hospital since last Friday and I have not seen one professional yet. I’m in extreme pain and distress, Where is the compassion? Highly disappointed and would not recommend this service to anyone. I don’t know how I’m still using this service.
Visited November 2024
Market Street Health Group has not yet replied.
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Review titled Severe pain for 3 months.
Rated 1 star out of 5
by EMRE - Posted on 10 January 2025
I have been to the hospital emergency room approximately 8-9 times in the last 3 months due to severe pain. I have also made an appointment with the Cp at least 5 times due to pain. Although I have had a back and neck MRI, I have not been referred to a specialist yet and I am still waiting. I hope the pain clinic will solve all my problems on January 24, 2025. Everyone wants to do their job well, I respect that and believe in that. But this operating room does not look good from the outside. If you make a written request for any problem, the chances of getting a response are slim. Best regards.
Visited October 2024
Market Street Health Group has not yet replied.
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Review titled Surgery needs to be reviewed
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2024
This surgery only has a few rare moments of being somewhat good. Otherwise, it's really bad. Recently I've been to them quite a bit for an issue to which they kept sending me back with medicines that didn't help me. To now find out it is something else it's annoying. I am constantly having to speak to them about the same things over and over again. Nothing is urgent to them. I don't understand how people like this is there to look after human beings. I hate having to call or seen anyone here.
Visited August 2024
Market Street Health Group has not yet replied.
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Review titled rubbish
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
been on the phone for over an hour and been number 1 in the queue the whole time, just to ask for an email address that not even on their website.
Visited August 2024
Market Street Health Group has not yet replied.
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Review titled Great Actions Taken I’m reassured
Rated 5 stars out of 5
by HerSis - Posted on 05 June 2024
I called firstly to ask if I could send a form for a doctor there to fill in. I was told what was happening and given information about what I could do, plus given an email address. He said he’d be away but made full notes. I followed it up this week and the receptionist pulled out all the stops to help me and pass on the information to the relevant doctor. I could not fault reception. Thank you
Visited June 2024
Market Street Health Group has not yet replied.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
I’m just very upset with this doctors surgery who are unable to give me an appointment The system is completely corrupt If you are unwell you need to fill in an online form then once they receive that the doctors will call you in matter of urgency serial!!! Within 48 hours. Today I received a text with no appointments available and to call 111 I am dying with severe sciatica for the last 7 days and my meds are not working!!
Visited May 2024
Market Street Health Group has not yet replied.
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Review titled Major drop in service
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
Was left really disheartened after my appointment this morning. First, I was offered an appointment a week later after I told them about a recent flare up. I was told I was going to be provided a new steroid, went to collect my prescription to then find out no steroid was included and when I checked my medical record I could see the new medicine but showing as not issued. Now I have to wait until Monday to start chasing for this. I am stressed about my flare up, losing sleep all sorts. Careless is what I call this, how do you forget to include the main medicine that gives your patient relief?! This GP has gone down hill so badly, I need to change. My fault for sticking around. Google reviews aren't great either
Visited March 2024
Market Street Health Group has not yet replied.