Mayflower Medical Group
Stirling Road Medical Ctr, Stirling Road, Plymouth, PL5 1PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No improvement
Rated 1 star out of 5
by Caroline - Posted on 24 June 2024
I rang the doctors phone number at 8 this morning and was lucky enough to be no 1 in the queue. 45 minutes later having not been answered I got in my car and drove to the surgery in sterling road with my phone still on hold, no 1 in the queue. The receptionist was sorry but unable to help. I have an ongoing injury of 4 weeks with no help from anyone. What an appalling service. I was told they have made staff cuts of 30%. This practice was taken over in April, I didn’t think it could actually get any worse, but it has. Just left me totally frustrated.
Visited June 2024
Mayflower Medical Group has not yet replied.
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Review titled Worse practice
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2024
I have been calling the surgery for an appointment after receiving bad blood results and after speaking to my Dr at my work place ,who is concerned that I hadn't started treatment yet has emailed my surgery. I was advised to call my surgery again to mention the email that has been sent and to reviewed immediately but the receptionist was not helpful at all and couldn't offer any appointments. Lack of patient care at Stirling Road surgery. I would not recommend anyone to attend this surgery and I will be taking this further.
Visited June 2024
Mayflower Medical Group has not yet replied.
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Review titled Register elsewhere!
by Anonymous - Posted on 20 June 2024
At appointment for my mental health yesterday, my GP explained they would not be able to personally follow me up (as before) and they could not pre-book me any follow up slot due to lack of appointments. My GP told me of staff is being made redundant (including GPs) and this is due to a new provider having taken over running in April 24. I started crying in front of the doctor. How is this possible that I cannot get an appointment? I will be registering elsewhere.
Visited June 2024
Mayflower Medical Group has not yet replied.
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Review titled No confidence in the service
Rated 1 star out of 5
by Stuart Anderson - Posted on 15 June 2024
I spoke to a receptionist at Stirling Road surgery yesterday (late afternoon). She said that a referral had been made for me (in response to an earlier e-consult) but that this had been rejected some time ago (no one told me) and also that she could not guarantee that anyone had looked at the information I gave and that it had possibly gone missing due to being passed around the 5 sites. This leaves me with a sense of 'lack of professionalism' and 'no confidence in the practice'. Service is badly managed and under-funded.
Visited June 2024
Mayflower Medical Group has not yet replied.
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Review titled Refusing inhalers
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
when i put in a prescription request for steroid inhaler they decline so every month i got without inhalers and get very poorly i have my prescriptions delivered by well so its takes 7 days to arrive . They only accept the request if i order a month apart making me go a week without and getting ill the inhaler only has 30 puffs
Visited June 2024
Review titled Mayflower Medical Group
Replied on 10 June 2024
Mayflower MG is sorry to hear that you have had to raise concerns regarding your inhaler. All prescriptions are managed through our prescription team. In order for us to investigate, please could you reach out to our governance email address, d-icb.mayflower.feedback@nhs.net. Thank you, Mayflower Medical Group.
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Review titled Absolutely shocking
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
My son has had a temperature for six days. Rang the doctor for an appointment only to be told there are too many people on the queue and to call back tomorrow. The next day it was the same response. Called 111 who, after a lot of questions, said he needed to be seen by his doctor the same day and to call for an appointment. I have a poorly child and my only option for him to be seen is to take him to an and e, when in reality he probably needs a course of antibiotics. Shocking service.
Visited April 2024
Review titled Mayflower Medical Group
Replied on 22 April 2024
Mayflower are sorry to hear that this has happened. It is important that the Mayflower team review this feedback, and we would be grateful if you could please email your details to our governance inbox - d-icb.mayflower.feedback@nhs.net. We would then investigate your concerns raised and feed this back to you. Many Thanks, Mayflower Medical group
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Review titled Woefully inadequate and dangerous practice
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
The Mayflower Medical Group run the most incompetent suite of GP surgeries I have ever seen. My wife contacted them concerned about abdominal pains and a possible ectopic pregnancy. The receptionist could not have been more callous and less caring, simply telling her to complete an e-consult or “call 999 if it’s really that bad”. Once she completed an e-consult, she was given a telephone appointment in four weeks time. Is it any wonder why A&E is full of non-emergencies when the services offered by your local GP surgery is so woefully inadequate? You can understand why the CQC have rated them inadequate and placed them in special measures. With rude, uncaring staff and a system which makes it impossible to ever see a GP, the only wonder is how Mayflower Medical Group are still permitted to run such a crucial service.
Visited April 2024
Review titled Mayflower Medical Group
Replied on 22 April 2024
Mayflower Medical Group are sorry to hear of your recent experience. In order for us to investigate your concerns, please could we request that you contact us via our governance email address - d-icb.mayflower.feedback@nhs.net. The team can then investigate this for you and feedback. Many Thanks, Mayflower Medical Group
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
My mum been suffering with migraines and the doctor was meant to call her today for a review but they didn't and so she had to call the surgery in which they said the doctor sent her a text to her mobile when my mum said they hadn't which is true the receptionist didn't know what to say and just said to check the text which again she hadn't received the receptionist should be able to let the doctor know and schedule a call back but they don't and now the only other option is to do another e consult would not recommend this GP practice to no one.
Visited April 2024
Review titled Mayflower Medical Group
Replied on 02 May 2024
It is important that Mayflower review your concerns raised, as we following a protocol for call backs. In order for us to do so, please reach out to our governance team on, d-icb.mayflower.feedback@nhs.net . Thank you, Mayflower Medical group
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Review titled Unable to get appointment
Rated 3 stars out of 5
by Heather - Posted on 29 April 2024
Filled in an econsult on line, which told me I needed to speak to a Dr today. My husband tried ringing the Drs for an appointment but it said the line was busy & said it will be 60mins wait goodbye. I went down to my Drs Mannamead surgery to speak to someone & was told I couldn't make an appointment there & to continue trying to get through on the phone. I explained the problem with the phone again & she said to just keep trying, which I did. I finally got through at 09.45 to be told there were no appointments left for today. Whilst visiting the Drs surgery I noticed there wasn't any patients in the waiting room. In the mean time I have rang 111 & I'm waiting on a clinician to ring me, I don't understand why we are not able to see a Dr or speak to a Dr on the phone. It is getting ridiculous to see someone. I hardly ever go to the Drs unless it is genuine reason, when i do im told it is a 10min appointment. something needs to done with this practise.
Visited April 2024
Review titled Mayflower Medical Group
Replied on 02 May 2024
All patient requests for an appointment is completed through an eConsult this is then reviewed by a clinical member of the team and placed with the most appropriate clinical person. Mayflower like many practices are experience a high demand. Mayflower appreciate that this can be frustrating and are working with the team to continue to monitor and put measures in place. If you would like to reach out we can discuss this with you further, d-icb.mayflower.feedback@nhs.net . Thank you Mayflower Medical Group.
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Review titled Appalling wait for service
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
E consults that are not responded to. Horrendous waits on the phone to book an appointment Phone number for change in appointment not even working Over 10 days to get an appointment for a child, with a condition that has already had 2 appointments and is an ongoing condition which has been medicated. Can't even get an appointment for our local surgery, and this is the third appointment for this particular condition and all the appointments have been not for our local surgery.
Visited April 2024
Review titled Mayflower Medical Group
Replied on 04 April 2024
Thank you for taking the time to leave a review. Mayflower Medical group are sorry to hear that you have not had a positive experience. We take all feedback seriously and would like to be able to investigate this for you. Please could you reach out to our complaints team via our email-d-icb.mayflower.feedback@nhs.net. Thank you.