Riverside Medical Practice
48 Worthing Road, Horsham, RH12 1UDContact details and opening times
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Reviews
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Review titled Ignoring babies again
Rated 1 star out of 5
by Martina - Posted on 06 October 2023
Called today at 8.01am, got cut of when I was number 6 in call que. When redialed was called later and told they all booked up and I can take my 1 and half years old who has high temperature and been vomiting all night to crawley hospital or call 111. This is not first time this happens. Receptionist said she understand but I don't think she cared one bit, as she wouldn't even acknowledge that the line got cut off and couldn't end the call fast enough.
Visited October 2023
Review titled Riverside Medical Practice
Replied on 11 October 2023
Dear Martina I am sorry to hear about your most recent experience where the telephone was cut-off and there were no appointments available at the surgery. I cannot explain why the telephone would have cut-off but can only put this down to a technical issue although we did not receive any further complaints that day about the telephone system. With any technology, sometimes issues arise outside of our control. Sorry you felt the reception staff member may have come across as unsympathetic, I will discuss this with the Reception Manager and ask her to share this with the team as part of their on-going learning and development. Appointments are in very high demand and we can only offer a certain number of appointments per day with each of our clinicians in order for them to work safely. When we reach a situation where there are no further appointments for the day, the team will signpost patients to attend the Crawley Urgent Treatment Centre which operate a 24/7 service all year where you will be seen, NHS111 or if it is an emergency, to call 999. We also offer an e-Consult service which you can access from our website (https://www.riversidemedicalhorsham.co.uk/econsult). I would like to reassure you that we would not ignore our patients intentionally and am sorry you feel this way. I do hope your child is now feeling better and please contact the surgery again if we can help. Vikash Practice & Business Manager
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Review titled Excellent experience.
Rated 5 stars out of 5
by William Boulter - Posted on 13 June 2023
From start to finish my visit to Riverside exceeded my expectations. Very modern surgery, helpful staff and brilliant clinicians. Thank you all so much.
Visited June 2023
Review titled Riverside Medical Practice
Replied on 14 June 2023
Dear William Thank you very much for taking the time to feedback on our services. The surgery strives to provide the best care and access to our patients and I am so pleased you have had such a positive experience. Yours sincerely Vikash (Practice Manager)