Abbey Field Medical Centre
Ypres Road, Colchester, CO2 7UWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Abrasive secretary staff
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2023
Abrasive secretary staff , unhelpful brick wall approach , increase in waiting time for treatment , makes you feel unwelcome or you are a hindrance on them for asking questions or booking appointments , not allowed to arrange an appointment until the rotors are published which is a two month wait plus referral wait time equates to a 3 month wait
Visited June 2023
Review titled Abbey Field Medical Centre
Replied on 27 June 2023
I am extremely disappointed to read your review. I am sorry you have had this experience. Unfortunately your response is anonymous and therefore I cannot contact you directly to help you. However, if you call me, Nicky Young Practice Manager 01206 517106 I will do my utmost to resolve this.
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Review titled They do not accept our of area registrations
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
We went to the surgery after looking at the NHS website which says they accept out of area registrations but the person at the reception took our postcode and said we don't fall within the catchment.
Visited May 2023
Review titled Abbey Field Medical Centre
Replied on 18 May 2023
Good afternoon. I am really sorry you have had cause to complain. We have always accepted out of area registrations but we are reviewing this currently. Two practices neighbouring practices have closed their lists in the last few months which has meant our list has increased immensely - I think this has led to some confusion across the Practice. If I can help in anyway do please call me on 01206 517106. Best Regards Nicky Young Practice Manager
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Review titled Difficulty getting appointments
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2023
Fortunately I do not often need to get an appointment but the booking system is appalling and not fit for purpose. You start ringing at 8a.m. Today it was 8.50a.m. before I got a ringing tone and it was just after 9a.m. when I got to speak to an actual person and, you've guessed it, all today's appointments had gone. So try again tomorrow when I expect it will be the same story. Getting an appointment should not be so difficult. It should not be traumatic. How many other frustrated callers were there this morning? Perhaps if we were all to claim money for our wasted time from the Medical Centre it might move someone to provide a more efficient service.
Visited March 2023
Review titled Abbey Field Medical Centre
Replied on 14 March 2023
I am really sorry this was your experience. If you call me on 01206 517106 I will do my utmost to help. It is extremely difficult to fully meet the needs of patients at the moment; in line with NHSE plan we have a range of clinicians people can see and we do our utmost to ensure everyone is seen. Yesterday we had two doctors off unexpectedly and a receptionist off sick; it is not always possible to plan for these events and they do impact the practice. I sincerely apologise but, as previously stated, if you call I will do my utmost to help. Yours sincerely Nicky Young Practice Manager
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Review titled Kind and caring doctor
Rated 4 stars out of 5
by Susan Amos - Posted on 16 December 2022
After a nasty fall and many hours spent in A&E on two consecutive nights I had some concerns following my discharge. Today the duty doctor at the surgery agreed to me being added to his already full list for a telephone appointment. When he rang he listened to my concerns and gave me a full explanation to questions. He totally put my mind at rest. He was really caring and compassionate to me, he never hurried the appointment and was happy to listen to everything said. He was excellent.
Visited December 2022
Review titled Abbey Field Medical Centre
Replied on 20 December 2022
Thank you so much for leaving this positive feedback - this means so much especially at this difficult time. I will share this with everyone in the Practice. Thank you again.