Abbey Meads Medical Pract
Abbeymeads Village Centre, Elstree Way, Swindon, Wiltshire, SN25 4YZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rubbish Patient Care
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
Walked into Abbey Meads Medical Practice at 8:30 on 30/12/22. I have three of its patients at home that are all asthmatics. Suffering extremely bad chesty coughs and flu like symptoms. I was told they could arrange a doctor call back for one of them. Received a call back two hours later from a receptionist telling us to go to urgent care. My husband has been suffering for nearly three weeks. We are currently sat at urgent care waiting to be seen. I think this doctors surgery is a waste of time, they hide behind their reception staff. The waiting room is full of people that are all suffering the same systoms. Being an asthmatic is not a joking matter when you are struggling to breath.
Visited December 2022
Abbey Meads Medical Pract has not yet replied.
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Review titled The who;e service is not fit for purpose
Rated 1 star out of 5
by R Sawyer - Posted on 08 December 2022
Useless system I have quadruple bypass surgery and am a carer. 2 poits where I should be a priority. Contact with the surery is impossible by phone - E Consult does not function and is stated on line as such - the answer service is totally incorrect -the receptionist on a face to face because tou cannot phone in or use E Consult tells you quite frankly to go away and phone in or use E Consult. As said the system is useless and life threatening.
Visited December 2022
Abbey Meads Medical Pract has not yet replied.
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
The booking system is a mess! You wait over on hour to talk to someone, to be told no appointments and to use econsort, which is closed so I can’t get an appointment
Visited November 2022
Abbey Meads Medical Pract has not yet replied.
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Review titled Frustrating Service
Rated 3 stars out of 5
by Graham Wiltshire - Posted on 26 November 2022
Up until now, the best way to contact the surgery (for me) was the eConsult route. However, there are two changes implemented to the process which makes this contact stream virtually useless. 1. eConsult is only available during surgery hours. 2.. There is now a capacity limit to the number of eConsults accepted each day. I tried to enter an eConsult in the afternoon and the capacity had been reached so I couldn't complete it... The next day I tried mid morning and the daily capacity had been reached. The next day I sat there at 8am ready to go. The process itself is very long winded as questions are repeated in different forms and the questions asked seem to bear little relevance to the medical problem being reported, however, after around 15 minutes I completed the eConsult and sent it. I then thought I'd try to enter a 2nd eConsult as I needed a repeat Physio appointment but couldn't as the daily capacity had been reached..... So after 15 minutes of being open it was shut down. The message on the website suggested phoning 111. I couldn't really see the point of that as it was a physio appointment, but I did anyway as that was the instruction. 111 message response was to try their online service as the phone lines were too busy. This I did and after working my way through the questions, the result was that they couldn't help me and I should contact my GP.....!!!! As far as I can see, I haven't found any information in the public domain to outline how many eConsults are accepted per day or even how many patients are seen each day and my perception is that these figures are well below pre-Covid levels, formed by seeing the number of patients waiting in the waiting room..... Once your in front of a clinician, the care is excellent, but getting there is often impossible. I guess I'm lucky, in as much I'm retired and can waste my time trying to get an appointment, but I can imagine that anyone working would have to take a day's holiday, to have the time to make an appointment..... The eConsult service doesn't cover Physio appointment requests and there seems to be no information on the website explaining the 'new' process of making a physio appointment. Also, the questions asked during the eConsult process need to be 'more intelligent' and be made more relevant to the medical problem being reported. The response from an eConsult is a phone call and this is another issue. The website says they'll try 3 times and if not answered then the eConsult has to be redone. This to me is just another way of off loading patients. If an appointment is made over the telephone a time for the appointment is given, so why can't a 30 minute time slot be given for a phone call so that the patient can make sure they are not doing anything at that time to stop them answering the phone. The relationship between patient and surgery, when making an appointment, should be a 2 way relationship, but it's not. All responsibility resides with the patient.
Visited November 2022
Abbey Meads Medical Pract has not yet replied.
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Review titled Booking System Not Fit For Purpose
Rated 2 stars out of 5
by Anthony Killick - Posted on 28 November 2022
Whilst the GP service once you can access it is good, trying to gain access is almost impossible. Today, 28 November 2022 at 8am I tried to phone the surgery for an appointment and was informed the phone booking queue was full. I took the advice of the automated message during the phone call to use the eConsult system to obtain an online consultation instead. It too was closed. Looks like I need to go to GWH.
Visited November 2022
Abbey Meads Medical Pract has not yet replied.
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Review titled Cannot fault them this time
Rated 4 stars out of 5
by Megan Harper - Posted on 24 November 2022
Despite their reputation - I have had nothing but 1st class care from the surgery over the last 48 hours. In particular the receptionist I spoke with today, she called back when she said she would and when the GP had a cancellation, she booked me straight in knowing I needed to speak to them ASAP. Second recognition to both of the GP's I have spoken to. They have really looked after me and taken my concerns seriously. Aside from the the 35 minute wait to speak with someone, once you're through, they couldn't be any more helpful. I am so grateful to them. Thank you
Visited November 2022
Abbey Meads Medical Pract has not yet replied.