Abbey Medical Centre
63 Central Avenue, Beeston, Nottingham, Nottinghamshire, NG9 2QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice and people
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
The lovely doctor that I see is amazing. Very helpful and caring and looks after us really well. We all greatly appreciate her help, support and care. It can clearly be seen that she puts heart and soul in everything she does and we cannot thank her enough. They are all great to us at the practice and it is clearly seen that they all work really hard to help patients feel better and stay in good health. A big thank you to everyone
Visited June 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Patient. Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback, and it is good to know patients feel the whole team strives to ensure good patient care. We appreciate the time you have taken to provide this.
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Review titled Appointment information
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
I am over the age to receive an automatic invitation for a mammogram so I called into the surgery late morning to ask for advice about how I arrange an appointment. The receptionist took down my details saying that she would pass them on to the doctor. I received a text from the doctor, with the information I needed, little more than 2 hours later. So I would like to say 'thank you' to both the receptionist and the doctor for their very quick reply. It was much appreciated.
Visited June 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Patient. Thank you for your feedback, sometimes just a bit of advice is all we need, so it is good to know that when patients ring to ask for advice that we work together to find out what is needed and then ensure the patient is happy with the information given. I will pass your feedback onto the relevant staff members. Joy Stevenson Practice Manager
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Review titled Very helpful and informative
Rated 5 stars out of 5
by Jacqueline Buxton - Posted on 07 April 2024
Had questions to ask about my medical condition which were answered clearly and in a way a lay person can understand. Both the doctor and the reception staff continue to be very helpful. I am made to feel that my questions are relevant and not dismissed without clarification. I also find the facility to message the practice on the NHS app extremely useful.
Visited April 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Jacqueline. Thank you for your feedback, it is always good to know that the whole team work together to make sure that patients are seen by the relevant clinician as soon as possible, so that questions can be answered and patients reassured that we strive to ensure that are they are listened to. I will make sure all staff members are made aware of the positive feedback from yourself. Joy Stevenson Practice Manager
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Review titled Hard to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2024
There is no way to get an appointment with this surgery if you ring during the day and they will tell you call next day at 8am. When you call next day at 8am you are number 10 in the queue so they will answer by 8:20 when all the appointment’s gone. And the option is go to walking centre if I need to go to walking centre every time why I registered there! Always there are new Dr in surgery most likely to see the same Dr next time.
Visited March 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Patient. Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact me either via email at joy.stevenson1@nhs.net or via telephone on 0115 9255323 Joy Stevenson Practice Manager
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Review titled Fantastic GP who goes above & beyond
Rated 5 stars out of 5
by Louise - Posted on 06 March 2024
I have seen Dr C now on a few occasions after some worrying symptoms. She is honestly incredible and a credit to Abbey Medical Centre. She is extremely compassionate and couldn’t be more helpful. I’ve had diagnostic tests run before and waiting for results can be quite a worrying period. Dr C was clearly checking in on my case and contacted me the minute she knew my MRI was clear, 48 hours after initially booking it. I can’t express what a difference that makes when previously I’ve been left waiting 1-2 weeks to find out results. She is a brilliant GP and I can’t stress that enough.
Visited March 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Louise. Thank you for your feedback regarding your experience here at the practice, we are very pleased to hear that you felt you were looked after in an extremely compassionate way and and that Dr C followed everything up as quickly as possible to help alleviate any worries you may have had. I will pass your feedback on. Joy Stevenson Practice Manager
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Review titled excellent practice
Rated 5 stars out of 5
by Rizwana - Posted on 10 February 2024
The care I have had over the years has been nothing short of excellent. A really good practice with wonderful doctors who are incredible at looking after me, they embody what the NHS was supposed to be about when the NHS was first introduced to the UK public. Excellent doctors providing first class care.
Visited February 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Rizwana. Thank you for your kind comments to all members of the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Fantastic GP Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
All staff from receptionists to GP’s were incredibly helpful during my visit. My care was escalated quickly and follow-up appointments were made there and then.
Visited February 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Thank you for your feedback, it is always good to hear that the practice staff work well as a team and are able to signpost to the right clinician needed, and with a quick response to the patients so that the patient feels they are getting the appropriate care. I will make sure all the staff involved are aware of the feedback given. Joy Stevenson Practice Manager.
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Review titled Great Experience
Rated 5 stars out of 5
by Joanne Ratchford - Posted on 09 February 2024
The 8am GP request slot is so inconvenient for us full time workers. But this new e-system is fantastic. I had an issue that was not particularly urgent but wanted to see a practice nurse at the very least. The system was introduced to me via text a couple of days before so I thought I'd try it out. It allowed me to explain my issue, request the professional I wanted to see - I chose a practice nurse - and then submitted my request. Thinking I wouldn't hear from them before the advertised 2 day turn around, I was surprised to get a call later the same day with an appt. invitation to see the GP. Well I have to say I was well impressed. I saw the GP 2 days later who was polite and reassurring. I also needed a prescription which the GP was able to send direct to the pharmacy next door with a click of a mouse! Amazing! Very pleased with the experience! Brilliant new system that I will defo be using from now on. Just to say my 'fairly satisfied' review of telephone access is mainly because I didn't call on this occasion, they called me. Also the 8am call is really naff! So glad we have this new system now.
Visited February 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Joanne. Thank you for your feedback of your experience here at the surgery, we are always glad to get feedback and i we are pleased that patients feel we are doing the best for them to been seen either face to face or via an E consult or a telephone consultation, tailored to whatever their needs are and their convenience. As always with patient care we do our upmost to ensure that they are seen by the appropriate clinician as quickly as possibly. I will pass on the feedback to all involved and will share this as a positive learning event where we can show that the E consult system works well for patients needs who are not always available to come into the surgery. Joy Stevenson Practice Manager
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
Called for non-urgent help one evening and was seen within 50 minutes! An unbelievably good service.
Visited February 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Joy Stevenson Practice Manager
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Review titled Impersonal and insensitive
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2023
I have been registered with this practice for many years and have rarely chosen to make use of the service, preferring instead to take responsibility for myself and to use the expertise of medical staff only as a last resort. So I am hardly a burden on the services. In the past, I have always been satisfied. However, my recent experience of three clinicians over the last few weeks shows a marked decline. One was fine, listened to my concerns and did her best to address them. I felt validated by the way I was treated even though I did not get the answers I was looking for. Unfortunately the other two were just not prepared to listen and engage. One was downright rude, insensitive and condescending in public - an abuse of power. As a patient, I felt very much as though I was there for the convenience of the clinicians, rather than that they had any sense of vocation or willingness to serve. The receptionists are doing their job but it feels as though they just carry messages. Too many messages/phone calls back and forth between patient, receptionist and doctor - it is simply exhausting for the patient when one is ill. And when you finally drag yourself to the surgery, it becomes apparent that the doctor has already formed an opinion (wrongly, as it turns out) without even speaking with you and hasn't taken into account the information already given, and likely not looked at my file for context either. A phone consultation directly would have saved so much time and energy all round. It is a shame that the good and the bad are so mixed here, but I am unwilling to risk a repeat experience. It was too stressful and upsetting and certainly not conducive to improving my health.
Visited November 2023
Review titled Abbey Medical Centre
Replied on 22 January 2024
Dear Patient. Thank you for your feedback regarding your unhappy experience with the practice, I am sorry you felt this way. We take all feedback seriously and I will discuss your review with the Clinicians involved, and am happy to feedback to you if you would like to contact me directly. My email address is:- joy.stevenson1@nhs.net. Joy Stevenson. Practice Manager