Abbey Medical Centre
63 Central Avenue, Beeston, Nottingham, Nottinghamshire, NG9 2QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled This is an outstanding GP Practise
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
From the way you are spoken to, to the processes in place for appointments, I struggle to find ways this GP practise could do better. There is a genuine respect for patients across all staff, a friendly welcome and consideration for the wider needs of the community with the food bank. The presence on social media further communicates their welcome to students and considers topical themes & shows how interested and valued prevention work is . The appointment system is excellent and in my case frequently avoids the need for unnecessary appts- consider yourself extremely fortunate to be in the catchment for this wonderful practise, I consider my family very fortunate to have access to such great healthcare.
Visited November 2024
Review titled Abbey Medical Centre
Replied on 19 November 2024
Dear patient, Thank you for your very positive feedback regarding the whole of the practice and the way we look after our patients, we hope this comes across to all the patients we see and it is always good to get feedback to show that we are doing things right. I have passed on your feedback to the whole of the team. Thank you. Joy Stevenson. Practice Manager
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Review titled Caring Doctor
Rated 4 stars out of 5
by Ken Bamford - Posted on 28 October 2024
Very caring doctor, got us an appointment and seen within 5days at the City Hospital He also followed the above up within 5days with a very caring phone call to us, within 5 days my wife had received an ultra sound and a cystoscopy. We wish to thank him very much.
Visited October 2024
Review titled Abbey Medical Centre
Replied on 19 November 2024
Dear Mr Bamford. Thank you for your feedback, we are very pleased that Mrs Bamford was seen by the appropriate services in a very quick time and that you were happy with the way the clinician who you saw here sorted and followed up to check that you had been seen. I will pass your feedback on to the staff member involved. Joy Stevenson Practice Manager
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Review titled Brilliant doctor
Rated 5 stars out of 5
by Kristina Beaven - Posted on 14 September 2024
After concerns about my daughters behaviour I was given great advice and information. There was also a follow up text with self referral forms and information. How some drs can make you feel your on a slotted time this Dr however was extremely patient had all the time in the world to listen and answer any concerns I had. Made me feel like I wasn't over reacting and reassured me that I'm doing the right thing. Over all a good Dr.
Visited September 2024
Review titled Abbey Medical Centre
Replied on 23 September 2024
Dear Kristina. Thank you for taking time to feedback regarding the appointment you had for your daughter and that you felt the doctor involved took time to listen and reassure you that you were doing the right thing, and that they were able to answer the concerns you had. I will pass the feedback onto the relevant doctor for you. Thank you again for taking time to feedback. Joy Stevenson Practice Manager
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Review titled Good practise, always able to get appointment
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2024
Doctor was very helpful and tougher and took his time. Explained what may be causing my symptoms. I felt like I had been listened to overall I am satisfied.
Visited September 2024
Review titled Abbey Medical Centre
Replied on 23 September 2024
Dear Patient. Thank you for your feedback regarding your appointment here at the surgery, I am glad the Doctor involved made you feel at ease and took time to explain what was happening, and that you felt that you were listened to. We hope all our patients feel that we take the time to listen to what they have to say and it is nice when patients take the time to feed this back to us. Thank you again. Joy Stevenson Practice Manager
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Review titled ECG
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
A big 'thank you' for putting my mind at rest so quickly following an ECG at the surgery. It was completed in a very pleasant and relaxed manner by a health care professional and I was contacted by the doctor before I arrived home. You couldn't ask for more. :)
Visited July 2024
Review titled Abbey Medical Centre
Replied on 23 September 2024
Dear patient, Thank you for your feedback regrading your appointment where you had an ECG here at the surgery, we are always happy to hear what our patients have to say about their experience and will make sure I pass your feedback onto the relevant staff involved. Joy Stevenson Practice Manager
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Review titled Amazing practice and people
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
The lovely doctor that I see is amazing. Very helpful and caring and looks after us really well. We all greatly appreciate her help, support and care. It can clearly be seen that she puts heart and soul in everything she does and we cannot thank her enough. They are all great to us at the practice and it is clearly seen that they all work really hard to help patients feel better and stay in good health. A big thank you to everyone
Visited June 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Patient. Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback, and it is good to know patients feel the whole team strives to ensure good patient care. We appreciate the time you have taken to provide this.
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Review titled Appointment information
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
I am over the age to receive an automatic invitation for a mammogram so I called into the surgery late morning to ask for advice about how I arrange an appointment. The receptionist took down my details saying that she would pass them on to the doctor. I received a text from the doctor, with the information I needed, little more than 2 hours later. So I would like to say 'thank you' to both the receptionist and the doctor for their very quick reply. It was much appreciated.
Visited June 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Patient. Thank you for your feedback, sometimes just a bit of advice is all we need, so it is good to know that when patients ring to ask for advice that we work together to find out what is needed and then ensure the patient is happy with the information given. I will pass your feedback onto the relevant staff members. Joy Stevenson Practice Manager
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Review titled Very helpful and informative
Rated 5 stars out of 5
by Jacqueline Buxton - Posted on 07 April 2024
Had questions to ask about my medical condition which were answered clearly and in a way a lay person can understand. Both the doctor and the reception staff continue to be very helpful. I am made to feel that my questions are relevant and not dismissed without clarification. I also find the facility to message the practice on the NHS app extremely useful.
Visited April 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Jacqueline. Thank you for your feedback, it is always good to know that the whole team work together to make sure that patients are seen by the relevant clinician as soon as possible, so that questions can be answered and patients reassured that we strive to ensure that are they are listened to. I will make sure all staff members are made aware of the positive feedback from yourself. Joy Stevenson Practice Manager
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Review titled Hard to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2024
There is no way to get an appointment with this surgery if you ring during the day and they will tell you call next day at 8am. When you call next day at 8am you are number 10 in the queue so they will answer by 8:20 when all the appointment’s gone. And the option is go to walking centre if I need to go to walking centre every time why I registered there! Always there are new Dr in surgery most likely to see the same Dr next time.
Visited March 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Patient. Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact me either via email at joy.stevenson1@nhs.net or via telephone on 0115 9255323 Joy Stevenson Practice Manager
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Review titled Fantastic GP who goes above & beyond
Rated 5 stars out of 5
by Louise - Posted on 06 March 2024
I have seen Dr C now on a few occasions after some worrying symptoms. She is honestly incredible and a credit to Abbey Medical Centre. She is extremely compassionate and couldn’t be more helpful. I’ve had diagnostic tests run before and waiting for results can be quite a worrying period. Dr C was clearly checking in on my case and contacted me the minute she knew my MRI was clear, 48 hours after initially booking it. I can’t express what a difference that makes when previously I’ve been left waiting 1-2 weeks to find out results. She is a brilliant GP and I can’t stress that enough.
Visited March 2024
Review titled Abbey Medical Centre
Replied on 25 June 2024
Dear Louise. Thank you for your feedback regarding your experience here at the practice, we are very pleased to hear that you felt you were looked after in an extremely compassionate way and and that Dr C followed everything up as quickly as possible to help alleviate any worries you may have had. I will pass your feedback on. Joy Stevenson Practice Manager