Abbey Medical Group
59 Mansfield Road, Blidworth, Mansfield, Nottinghamshire, NG21 0RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No good for the old.
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
To complicated appointment system. No good for people not able to use a computer. Having to wait for someone to do it for you.
Visited June 2024
Abbey Medical Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Pamela Wheatley - Posted on 28 May 2024
I used the online message service, got a phone call from a doctor within 25 minutes from sending the message and an appointment for that morning
Visited May 2024
Abbey Medical Group has not yet replied.
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Review titled Fabulous Nurse
Rated 5 stars out of 5
by Nicky - Posted on 09 May 2024
I’ve just seen your nurse and wanted to say thank you. Very impressed with her care. She was kind, informative and put me at ease.
Visited May 2024
Review titled Abbey Medical Group
Replied on 10 May 2024
Thank you for your kind comments, these have been passed to the staff member concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager
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Review titled Great nurse
Rated 5 stars out of 5
by Blidworth resident - Posted on 15 May 2024
I attended the Ravenshead surgery on the afternoon of Tuesday 14th May 2024 and the nurse I saw was brilliant. So helpful, friendly and made the appointment an absolute breeze. I just wanted to pass on my sincere thanks to her. She's a real asset to the practice. Thank you.
Visited May 2024
Review titled Abbey Medical Group
Replied on 18 May 2024
Thank you for your kind comments, these have been passed to the staff member concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager
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Review titled They appear to be actively discouraging appointments
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2024
Apart from the fact that you now need to know you are going to be ill 3 weeks in advance, and you could only make an appointment between a certain set of times, which is not very good if you work, it seems now that you cannot call anymore for an appointment, you need to fill out an online form, which is not that great if you are away from a computer or unable to access the internet. Then they might call you back. This appears to be just another excuse not to see people. I would say it is better to go in but last time, I was bouncing between the chemist and the doctors trying to sort out repeat medication with both say it was each other at fault, turned out to be the doctors failing to do something. Really poor service that actively discourages people trying to see a doctor. I can't actually remember the last time I saw a doctor in person.
Visited April 2024
Review titled Abbey Medical Group
Replied on 23 May 2024
Thank you for your comments, I am sorry you were not satisfied with the service. We have just launched a new patient triage system whereby the patient can fill in an online form that is reviewed by a GP the same day for urgent medical problems. However, if a patient is not able to do this, they can still call the practice and speak to a receptionist who will fill out the form for the GP on their behalf. We launched this new process to increase patient access. For example, if you work you can fill in an online form from 7am in the comfort of your own home before work via the NHS APP or via our website, in turn this will then free up the phone lines at 8am for those who cannot use the internet as there will be fewer people in the queue. After the GP has reviewed the form, they will make a clinical decision on to whether the patient needs to be seen. Demand for services has increased and therefore as a practice we are trialling new ways to be able to keep up with demand ensuring all medical problems are dealt with appropriately. By using this patient triage system, all problems are assessed and dealt within a time frame appropriate to the problem as each form is reviewed by a GP. On an average week, the GPs triage around 600 patients who have contacted the practice with an urgent medical problem. This does not include routine calls, Nurses appointments etc. Unfortunately, we do not have the GP capacity for 600 patients to be seen and therefore patient triage is essential for ensuring safe care for patients. There is further information on our website about the new patient triage system, we are not trying to discourage patients from being seen and if you are unable to fill out an online form you are still able to contact reception in the usual way. Regarding your prescription problem and being bounced around, we can look into this further for you, would you please email the practice on nnicb-nn.c84037@nhs.net so we can respond appropriately. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager.
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
Today I called the reception in regards to an emergency doctors appointment. Senior receptionist explained the process and really listened to me and my concerns. Fantastic service thank you
Visited March 2024
Review titled Abbey Medical Group
Replied on 21 March 2024
Thank you for your kind comments, these have been passed to the staff member concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager.
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Review titled Helpful reception staff. Felt listened to in the end.
Rated 4 stars out of 5
by C Glancey - Posted on 14 November 2023
I attended the practice for an X-ray review. I was told I had osteoporosis of the hands and wrists a still healing and moulding fracture to the left wrist and a soft tissue swelling to the right wrist, following a collapse onto my hands. I had previously had someone suggest increasing my dihydrocodeine usage and it had failed to control the pain. Unhappy to prescribe anything else other than NSAIDs ibuprofen (which being that I have a bleeding gut I didn’t think was the best idea and Naproxen (gives me headaches) the locum GP couldn’t offer me anything, so the reception team were very good in getting me in with one of the partners the sane afternoon. After describing my situation and other pains caused by my Ehlers Danlos, Temperomandibular joint dysfunction syndrome, diaphragmatic hernia etc this GP did offer me stronger analgesia. Unfortunately, the acute breakthrough part of the prescription was not issued/sent to the pharmacy and so I only had the new slow release part and my old acute med has been discontinued. The new one is a very small amount of tablets so I question how easily I will be able to get them refilled and while I am very grateful I am rather itchy. I would really have faired better with the liquid morphine to take on top. Instead I was spoken to a little unhelpfully on the phone after much waiting in the cold outside in the dark on hold three times (once cut off) and told I would have to go back to the GP again tomorrow! Having just checked, the NHS app has no appointments. Plus I have a hospital appointment tomorrow pm already. I have previously been impressed by the care of my practice. I truly hope now I am really unwell and while facing cancer tests that I am not made to feel uncomfortable. Thank you for the chance to express my views.
Visited November 2023
Review titled Abbey Medical Group
Replied on 15 November 2023
Dear Ms Glancey. Thank you for your comments, I am sorry you were not satisfied with the service you received. To enable me to look into this further would you please email the practice on nnicb-nn.c84037@nhs.net so we can respond appropriately. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Excellent practice
Rated 5 stars out of 5
by Elaine Carlin - Posted on 16 June 2023
The doctors listen and and treat you a person not just an illness. All the staff nurses and receptionists are helpful and cheerful. We are very lucky to have such a good surgery in Blidworth
Visited June 2023
Review titled Abbey Medical Group
Replied on 27 September 2023
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Always get what I need
Rated 5 stars out of 5
by Tracey - Posted on 19 December 2022
Due to a bad year health wise I have needed to contact the surgery on numerous occasions for a variety of issues, some more urgent than others. Yes sometimes it’s difficult to get through, and yes I’ve had to chase up results but I have found I have always got the treatment I needed which ultimately is what’s important.
Visited December 2022
Review titled Abbey Medical Group
Replied on 05 January 2023
Thank you for your kind comments. We are always grateful for patient feedback and appreciate the time you have taken to provide this.