Abbey Medical Group
59 Mansfield Road, Blidworth, Mansfield, Nottinghamshire, NG21 0RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 4 stars out of 5
by Kevin Wright - Posted on 29 November 2024
I would like to thank the young lady who took my bloods on 28.11.24, I think she was a nurse associate, she was friendly, approachable and professional and would put anyone at ease with her positive attitude and kindness. She is a credit to the surgery, please pass on my sincere thanks to her.
Visited November 2024
Review titled Abbey Medical Group
Replied on 02 December 2024
Dear Kevin Thank you for your kind comments, these have been passed to the staff member concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager.
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Review titled poor experience
Rated 2 stars out of 5
by Dr Bethan Myers - Posted on 30 October 2024
receptionist was unpleasant, chewing gum and singing to music, and not very interactive. Had the wrong information on the system regarding atrial flutter (had assumed was atrial fibrillation). Have had no GP review since moving to ravenshead, but always had this when previously moved to gedling. As a hospital consultant will have to do my own checks on health. I don't recommend this practice sadly
Visited October 2024
Review titled Abbey Medical Group
Replied on 02 December 2024
Dear Dr Myers Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact me at the practice on 01623 700805. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager.
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Review titled a no can do attitude.
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
I have used this surgery for 35 years. Now in my 70’s it seems more difficult than ever to be able to get any help from the receptionists. Its always go online. Recently i had to speak to 111 as could get no help from receptionists i was told they would send a referral request for an appointment direct to the surgery. The operator even confirmed it had been sent. The operator said to give it 10 minutes then ring the surgery. My wife actually went to the surgery twice to be be told no referral had been received. Explaining the situation (i needed prescription painkillers for a shoulder break) the receptionist told my wife to contact the hospital the hospital said that the report on my file should be sufficient for painkillers to be prescribed. But they would post further details. My wife then went back to the surgery to be told they would send a link to complete a triage form from 7am the next day. I am in agony with no prescribed painkillers.
Visited October 2024
Review titled Abbey Medical Group
Replied on 07 October 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact us on 01623 700805 and ask to speak to the management team or send an email to nnicb-nn.c84037@nhs.net so we can respond to you directly. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks, Frances Chater, Practice Manager.
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Review titled Support at reception
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
I needed to sort a slightly complicated blood test out. It was busy in reception but the receptionist took time to help me get things in place by checking my record and looking at options for me. She did not make me feel rushed at any point, listened carefully as I explained and was so polite and helpful. I really appreciated the reassurance of getting it sorted straight away and not having to wait or follow anything up at a later date.
Visited September 2024
Review titled Abbey Medical Group
Replied on 07 October 2024
Thank you for your kind comments, these have been passed to the reception team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks, Frances Chater, Practice Manager.
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Review titled Test result review
Rated 5 stars out of 5
by David Sneath - Posted on 14 August 2024
Please thank the Doctor and apologise for being cut off on the mobile phone but I hope it was convenient for both the Doctor and me to take the call. I think we covered the ground despite the difficulties. I think AMG are very efficient
Visited August 2024
Review titled Abbey Medical Group
Replied on 20 August 2024
Thank you for your comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager.
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Review titled Annual Reviews
Rated 3 stars out of 5
by Martin Roe - Posted on 15 August 2024
My wife and I have recently received a text asking us to contact the surgery for an annual review. On attempting to organise our respective appointments using the link supplied on the text for the 7 days it was live we were constantly advised that there were no dates available. On visiting the Ravenshead surgery to try and sort out an appointment on a face to face basis we were advised there were no current appointments available, except on two occasions when we were away, and that they couldn't advise when any other appointments would be available as they were waiting for the "nurses diaries". I would therefore ask why these requests are being sent out to people when there are no, or very limited slots, available? It looks like the left hand doesn't know what the right hand is doing and, no doubt for many, creates a very annoying situation. Your comments would be appreciated. Thank you.
Visited August 2024
Review titled Abbey Medical Group
Replied on 20 August 2024
Thank you for your comments, we are sorry for any annoyance or frustration that this has caused. We have had a look into this, and we have found that one of our care co-ordinators sent out the booking links before checking that there were clinics on the system. Again, we are sorry for the inconvenience this has caused you and will be speaking to the member of staff that sends out the SMS with appointment links to ensure she is only doing so when there is availability. I hope this response has dealt fully with your concerns. However, if you have any further questions then please let us know. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager
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Review titled No good for the old.
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
To complicated appointment system. No good for people not able to use a computer. Having to wait for someone to do it for you.
Visited June 2024
Review titled Abbey Medical Group
Replied on 20 August 2024
Thank you for your comments, I am sorry you are dissatisfied with the current service and I would like to address some of your concerns. The system is designed to ensure that patients who are unable to use the online forms can get through to our reception team more easily on the telephone. The reception team will complete the online form for those who are not able to complete it themselves and those that do not have the technology, please do not feel you have to wait for someone at home to complete it for you. Please call the surgery as usual to speak to our reception team when you need an appointment. Your appointment request will then be triaged by a GP but if you would like a routine telephone appointment the reception team can book this for you. I hope that this response has addressed your concerns but let us know if you would like to speak to one of the management team in more detail. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Pamela Wheatley - Posted on 28 May 2024
I used the online message service, got a phone call from a doctor within 25 minutes from sending the message and an appointment for that morning
Visited May 2024
Review titled Abbey Medical Group
Replied on 20 August 2024
Thank you for your positive comments. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager.
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Review titled Fabulous Nurse
Rated 5 stars out of 5
by Nicky - Posted on 09 May 2024
I’ve just seen your nurse and wanted to say thank you. Very impressed with her care. She was kind, informative and put me at ease.
Visited May 2024
Review titled Abbey Medical Group
Replied on 10 May 2024
Thank you for your kind comments, these have been passed to the staff member concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager
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Review titled Great nurse
Rated 5 stars out of 5
by Blidworth resident - Posted on 15 May 2024
I attended the Ravenshead surgery on the afternoon of Tuesday 14th May 2024 and the nurse I saw was brilliant. So helpful, friendly and made the appointment an absolute breeze. I just wanted to pass on my sincere thanks to her. She's a real asset to the practice. Thank you.
Visited May 2024
Review titled Abbey Medical Group
Replied on 18 May 2024
Thank you for your kind comments, these have been passed to the staff member concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager