Abbey Medical Practice
Mannock Medical Centre, Irthlingborough Road, Wellingborough, Northamptonshire, NN8 1LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic young talent
Rated 5 stars out of 5
by Jane Burgoyne - Posted on 25 July 2024
I had my health review and the young nurse was fantastic, there was also another young nurse sitting in for experience - so good to see this talent coming through the NHS.
Visited July 2024
Abbey Medical Practice has not yet replied.
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Review titled Kind receptionists
Rated 5 stars out of 5
by Ryan H - Posted on 23 July 2024
I had to go in for a variety of reasons today, which meant that the receptionists had to do a lot for me and with me. They were truly so kind and helpful, having pre-printed a form for me so I could fill it out easier, and having a little chat with me before I left. They, along with the empathetic doctor I saw and the really kind and understanding pharmacist made my morning so very easy despite all I had to do
Visited July 2024
Abbey Medical Practice has not yet replied.
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Review titled Excellent receptionist and secretary
Rated 5 stars out of 5
by Louisa Moffett - Posted on 25 July 2024
I came to the practice today as I was having great difficulty contacting and booking my daughter's blood test. The staff at Isrbrook were not very helpful and I was very trusted when I came to the reception desk at Abbey Medical Centre and the receptionist immediately sensed my frustration and was so caring I immediately felt better. The secretary then cane over and offered to call Kettering for me, she too struggled to get through and offered to keep trying and would contact me once she had an appointment. She got my daughter an appointment and put in a complaint about the poor system. She went above and beyond and showed great empathy. I am very grateful for the excellent service provided Abbey!
Visited July 2024
Abbey Medical Practice has not yet replied.
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Review titled Great new service
Rated 5 stars out of 5
by Sonia - Posted on 19 June 2024
As a family we are loving the new service Anima. My daughter and I have used the service a few times. Within a short space of time we had been either offered an in house or a telephone call. The messages come through quickly to say you have received communication. Fantastic service. Avoids long phone queues and we feel prioritised. On top of that all the staff are very welcoming and friendly. A great doctors surgery in my opinion.
Visited June 2024
Abbey Medical Practice has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
I left a request for a b12 jab on the new request system. Within an hour I got called back and booked into the surgery a 5 minute walk away from me. Really easy, the reception staff are really pleasant and very accommodating. Thank you!
Visited June 2024
Abbey Medical Practice has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Scott Shields - Posted on 12 June 2024
I have been with many GP's over my lifetime and although for the past few years GP attendance has been getting fewer and fewer. I changed to Abbey because it was impossible to see mt previous GP. Since being at Abbey I have to say, I have not had an issue and in fact while quite poorly I was prioritised, seen as urgent and sent off to hospital all within 2 hours. The there are polite, professional and will listen if you have an issue. Well done Abbey, you stand out from the crowd
Visited June 2024
Abbey Medical Practice has not yet replied.
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Review titled Waste of your time
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
Spend almost 2 hours on the line waiting for someone to pick up the phone. When finally answer got dismissed with the Blood test was alright so there is no point to contact them. I had to look up the results online to double check. The test was to check the source for getting dizzy few times a day. And apparently since the Blood test was ok that means I'm ok doesn't matter if I'm still getting dizzy
Visited May 2024
Review titled Abbey Medical Practice
Replied on 21 May 2024
Many thanks for taking the time to provide feedback on the service provided. We are able to review statistics on telephone calls received and unable to locate any calls that were over 2 hours to be answered. We do monitor the timescales with which patients have to queue and provide additional cover where we can as we appreciate lengthy wait times are frustrating. If you continue to receive dizzy symptoms, may I suggest you contact us using our new appointment booking system Anima, to request further medical help. We are here to support our patients with their clinical needs. Kind regards Alexia Tongue Practice Manager
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Review titled Disappointed with my recent experience
Rated 1 star out of 5
by John Smith - Posted on 08 May 2024
I am disappointed with my recent experience at Abbey Medical Centre. Yesterday, at 8:00 am, I called the GP's to enquire about booking a blood test. The receptionist informed me that she could only schedule morning appointments and advised me to call back at 13:30 if I wanted an afternoon slot. When I called back exactly at 13:30, I was then told that there were no routine appointments available and was advised to try again the next day. However, upon calling today, I learned that the GP was closed for staff training. It's been incredibly frustrating to make three separate calls and still not secure an appointment. It almost feels like a bad joke. This situation is absolutely disgraceful, and it's left me feeling hopeless about receiving timely medical treatment.
Visited May 2024
Review titled Abbey Medical Practice
Replied on 21 May 2024
Thank you for taking the time to leave feedback on the service provided by the Practice. I completely understand how frustrating this was for you to be told to call at a time when the Practice was closed for training. Feedback has been provided to the Team Leaders. We are here to help meet our patients clinical need. Whilst we have moved to a new appointment booking system called Anima, any patients unable to use this (as no internet access or email) can call the Practice for assistance. Kind regards Alexia Tongue Practice Manager
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Review titled Poor Service
Rated 1 star out of 5
by M Patel - Posted on 22 May 2024
I’ve been trying to book an appointment for weeks for a certain problem, in which I kept being told there was no availability. Now a new system has come up where you can only book online, the receptionist team unable to assist otherwise. In anima, you are unable to insert more than one symptom, so the receptionist team advised to focus on only one symptom, so the doctor is more focused on that than the main problem at hand, insisting I give blood samples and waste resources unnecessarily, also refused to send a link in order to book said blood test and provide the medication required. Before we used to get same day appointments, I was given an appointment for 3 weeks time for the actual problem at hand.
Visited May 2024
Abbey Medical Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I needed to clarify sone details relating to a blood test I was requested to book. The receptionist could not have been more patient and helpful. She clarified my queries and immediately spoke to a doctor to get the answers I needed. All confirmed and reassurance given. Thank you to this young lady and the doctor to whom she spoke.
Visited May 2024
Abbey Medical Practice has not yet replied.