Abbeywell Surgery
The Abbey, Romsey, Hampshire, SO51 8ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing and scary experience
Rated 2 stars out of 5
by Margaret - Posted on 10 July 2024
I was unwell today and phoned the surgery pm for advice. I was having rigors and a very high temperature. Told no appointments and to phone 111 after 6.30pm - a delay of 2hours. I decided to phone 111 who were very helpful - took a full history and said they were sending a review to the GP practice and I should phone back and say that 111 said a Dr should talk to me. I followed instructions, but was again told there was nobody to help. I had another distressing rigor lasted over 1hour and temperature highly elevated. Phoned 111 again and said my request had been refused, I was then referred to an out of hours Dr who was so very kind and made her diagnosis and sent a prescription to a Supermarket with a Pharmacy. I live on my own and was not fit to drive - it would have been very unsafe. A neighbour kindly went and collected the prescription for me. Overall a 3 1/2 hour delay in getting help. It was frustrating to have to go back and forth to 111 (who were so helpful) when I was feeling so unwell. I have been a patient at the Practice for 33 years and find the service so very disappointing now. The values statement on the website does not reflect the reality of an experience.
Visited July 2024
Review titled Abbeywell Surgery
Replied on 11 July 2024
Dear Margaret Thank you for taking the time to write your feedback. I am so sorry for your recent experience when you contacted the surgery. I will speak to the team regarding your experience to try and avoid this happening again. If you would like to discuss this further please do not hesitate as I do not have your full details to come back to you. kind regards Leanne Barter Practice Manager
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Penny - Posted on 25 March 2024
Thankfully I have little need to seek medical help often however each time I do I am impressed with the efficiency, care and service. The nurse I saw on Friday was absolutely on it with both her explanations and performing two investigations quickly and with ease. Thank you.
Visited March 2024
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Penny Thank you for taking the time and sharing your feedback, I will make the relevant team member aware. Kind regards Leanne Barter Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
In the past month I have seen a Tri Locality Care GP and a Abbeywell GP and both were excellent. Both were very personable, really listened and explained things clearly. I still can’t get over going for a blood test at Southampton Hospital one lunchtime and having my results and recommendations texted to me that evening. Great service - thank you
Visited February 2024
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you for taking the time to leave such lovely feedback. The Abbeywell team really appreciate it. Kind regards Leanne Barter Practice Manager
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Even though it can be quite tricky to get through due to volume of patients needing assistance, when I have, the front of house team are so polite, helpful and actually call back if they say they will to try and get me the help I need - excellent service, thank you! My drs appointment - I was listened to and actually made to feel that I’m not wasting their time and the reason why I was there was not to be dismissed and to just live with. My Dr wanted to cover all possibilities to get the most accurate test results to then address my symptoms with the correct medication. I came away feeling like I can be helped here which is not an experience I have had in previous surgeries.
Visited October 2023
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you for taking the time to complete this review. The Abbeywell team really appreciate it. Kind regards Leanne Barter Practice Manager
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Review titled Wonderful
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
The doctor really listened to me and took my worries seriously. She gave me time and talked through the process, and I came away feeling a big weight had lifted. All members of staff I encountered were friendly and extremely helpful. Following my appointment I needed to book in blood tests, and the helpful receptionist managed to get me booked in 15 minutes later. Such a wonderful surgery with attentive and efficient staff.
Visited October 2023
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you so much for your lovely feedback, we really appreciate you taking the time to do this and will pass on to all staff. Kind regards Leanne Barter Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2023
My GP and the Social Prescriber were really caring and reassuring. I would thoroughly recommend the practice.
Visited September 2023
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you for taking the time to complete this review, we really appreciate it Kind regards Leanne Barter Practice Manager
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Review titled Superb and caring treatment by all concerned
Rated 5 stars out of 5
by PVB - Posted on 14 August 2023
My visits today were a pleasure despite needing treatment and advice. The reception area staff made me feel welcome and at ease. The doctors I saw were so caring and made me feel a valued 'customer'. They didn't rush and I couldn't be more pleased with the consultation and follow up. Many thanks. The total opposite fall then negative press at the moment. A dedicated team.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear PVB Thank you for your feedback I will pass on your comments to the relevant team members, apologises for the delay in replying to your review and I hope you are now feeling better Kind regards Leanne Barter Practice Manager
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I found the GP very kind, helpful and a very good listener. My problem was solved and I had a blood test and one other test which were both normal.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Patient Thank you for your feedback, sorry it has taken so long to reply to your review. We are pleased your problem was resolved and your tests were normal. Kind regards Leanne Barter Practice Manager
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Review titled Appointments
Rated 1 star out of 5
by Janette Penfold-Oram - Posted on 18 October 2023
We are still trying to make an appointment for a new onset cough We are told to call back at 2pm daily ,only to be told there are no appointments and there are no routine appointments that can be made. They have never trialed this or taken details or escalated this. There is no other way of contacting the surgery and feedback contact forms through the website are not returned. Extremely poor service
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Mrs Penfold-Oram Thank you for your feedback Please accept our sincere apologies for the time it has taken for your review to be responded too I am sorry you have experience difficulties trying to get an appointment, we are continuously looking at way to improve patient access, and Thank you for your patience whilst we are doing this, If I can assist you further please do not hesitate to contact me, Thankyou Kind regards Leanne Barter Practice Manager
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Review titled Very happy
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
I was seen promptly (5 mins before my actual time). There is usually a problem with my veins when I have blood tests but the HCA was able to take the blood straight away. She was very professional and considerate to my slight anxiety.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you so much for taking the time to leave feedback. I will pass onto the relevant team member Kind regards Leanne Barter Practice Manager