Abbeywell Surgery
The Abbey, Romsey, Hampshire, SO51 8ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled App times can change without warning
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2022
The care I receive is good but occasionally they may change the time of the appointment without letting you know. As they are short staffed there is no guarantee you'll get a replacement appointment if this makes you late. So always checkon the day of the appointment to avoid issues with this
Visited December 2022
Review titled Abbeywell Surgery
Replied on 12 April 2023
Dear Patient, Thank you for your feedback. I am sorry if there was a change in your appointment at short notice. We always inform patients of change in their appointments via telephone and where we cannot get through to the patient, we leave a voicemail/ send a text. As I do not have your details, I am unable to look in to this however, please can contact the surgery directly if you wish for us to investigate this further. Kind regards Abbeywell surgery
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Review titled Practice in decline
Rated 3 stars out of 5
by Brian Phillips - Posted on 07 November 2022
Appointment cancelled-by the surgery ! Contacted the surgery as requested. Given the choice of new appointment in 15 days time the repeat injection (every 3 months) will now be one month overdue. I requested an evening appointment with a doctor - but the evening “hub” does not do injections !!! When asked to speak to the practice manager - she is not available. Surely when the surgery cancels an appointment they should put that patient on a priority list and get them to visit the surgery ASAP. Not just add them to the general appointment list
Visited November 2022
Review titled Abbeywell Surgery
Replied on 08 November 2022
Dear Mr Phillips, Thank you for your comments. I am sorry that you were not happy with your recent contact with the surgery. We unfortunately had to cancel appointments yesterday due to staff sickness and reschedule all appointments to the next available date. We make every effort to reschedule appointment to bring patients in to the surgery at the earliest opportunity however we cannot cancel other appointments to do this. We certainly will take on board your comments about a priority/cancellation list that we can work from should another patient cancel their appointment. Thank you for taking time to share your views and experiences and we hope your next contact with the surgery is a positive one. Kind regards Abbeywell Surgery
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Review titled Excellent service
Rated 4 stars out of 5
by Martin Roberts - Posted on 14 November 2022
I have used the eConsult service twice recently (for different issues) and in both cases I have been contacted back promptly. In both cases I was referred on to hospital without the need to attend the surgery. The eConsult service can be a bit cumbersome but in my experience it has worked well and saved my and the doctor's time.
Visited November 2022
Review titled Abbeywell Surgery
Replied on 15 November 2022
Dear Mr Roberts, Thank you very much for your positive review. We were thrilled to read you are happy with the service we provide. Our team work very hard to meet our patient needs and was overjoyed to read your comments. Kind regards Abbeywell team
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Review titled Gobsmacked and hugely disappointed!
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2022
It took me 45 mins plus to arrange my appointment... I was then 10 minutes late attending the same due to being caught in traffic and was told I couldn't now be seen and I would have to go back to my GP to rearrange an alternative date/time even though there was only one other person in the waiting room! If I ran my business in that way I wouldn't have any customers left and I thought I was dealing with the 'caring' profession?!! Gobsmacked and hugely disappointed!
Visited November 2022
Review titled Abbeywell Surgery
Replied on 14 November 2022
Dear Patient, Thank you for taking time to submit a review following your recent visit to the surgery. I am sorry to hear you were late for your appointment due to being stuck in traffic. Unfortunately as you have not provided your name, I am unable to check what really happened. Please can I suggest that you contact the surgery directly and speak to one of our management team to allow us to investigate this. Kind regards Abbeywell Team