Abingdon Family Health Care Centre
361-365 Queens Drive, Walton, Liverpool, Merseyside, L4 8SJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking phone lines
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
Tried to call at 8am for an appointment for my partner which was important! Called 36 times which call kept being cut off, called the emergency line who then made the appointment after me complaining. Shocking service, said the phone lines were busy but another family member was in the surgery at that exact time and didnt hear a single phone ring! Wouldn’t recommend this GP surgery because you will have to wait in A&E for 12/14 hours as you don’t get through for an appointment with the GP!
Visited August 2023
Review titled Abingdon Family Health Care Centre
Replied on 20 August 2024
Hi, We do apologise. The old phone system was not fit fir purpose for an increased size practice. We have now upgraded our phone system to an Icloud based system. We have been informed its a better phone system. It's too early to tell at the moment. We will be regularly monitoring the phone system. Having an effective reliable phone system is important for patients and staff. Thank you once again for your feedback. Feedback helps us understand the problems patients are having in hope that the practice can resolve these problems. Best regards Practice Manager