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Acklam Medical Centre

Trimdon Avenue, Acklam, Middlesbrough, TS5 8SB

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 61 to 62 of 62

  1. Review titled Waiting time on phone

    Rated 2 stars out of 5

    by Ken robson - Posted on 01 March 2023

    Disgusted at the length of time I was waiting on the phone this morning to try and get an appointment for my husband 2hrs 3 mins then when I got to position 1 I got cut off after being told there was no one available to take my call can't believe how long it takes to try and get a doctors app will they ever get back to normal

    Visited March 2023

    Report as unsuitable

    Review titled Acklam Medical Centre

    Replied on 02 March 2023

    Thank you for your comments, I am extremely sorry that you have had difficulty in contacting the surgery. We do offer a 'call back' service on the new telephone system. This enables the patient to keep their place in the queue while not actually waiting on the telephone. When the patients reaches the front of the queue you get an automatic call back, making this much less frustrating for the patient. We have recently employed additional clinicans therefore increasing our capacity of appointments. Thank you again for your comments Ackalm Medical Centre

    Report as unsuitable

  2. Review titled Consult

    Rated 3 stars out of 5

    by Kenneth robson - Posted on 21 January 2023

    Have been trying to get intouch with a doctor but cannot get a callback so tried the econsult which i have been trying all week but it does not seem to be working

    Visited January 2023

    Report as unsuitable

    Review titled Acklam Medical Centre

    Replied on 02 March 2023

    Dear Mr Robson I am extremely sorry that you have had difficulty getting in touch via our eConsult. These have to be limited to reflect the number of clinicians we have working on that day. These will be increasing however in March as we have additional clinicians starting with us. Thank you for your comments as we are doing our best to try and accommodate our patients in extremely challenging times. Kind regards Acklam Medical Centre

    Report as unsuitable

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