Acre Surgery
Neal Close, Acre Way, Northwood, Middlesex, HA6 1TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist attitude
Rated 1 star out of 5
by Dawn McPhee - Posted on 24 May 2024
Asked if I could speak with Dr when available. Told “I can’t do that” several times. Needed advice about medication that had run out on behalf of my 91 year old Stepmother and whether it was important. Receptionist refused to take a message for me and had a dreadful, unhelpful attitude. This isn’t the first time we have had such a bad experience with this surgery and so decided we wouldn’t let it go again. I had a very “jobsworth” response from the particular Receptionist I spoke to. She has an air of superiority and seemed to enjoy telling me “no” when I asked to speak with the doctor. Unbelievable that someone in this role has such a lack of compassion or empathy. This incident occurred around 1pm on 24th May. I am happy for you to play the recording to get an idea of what took place. My name is Dawn.
Visited May 2024
Acre Surgery has not yet replied.
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Review titled Good Treatment
Rated 5 stars out of 5
by Tirth Patel - Posted on 07 March 2024
The nurse here is very kind. She helped me with my B12 shots. She made sure that I was comfortable and mentioned all the Side effects of the injections. I would definitely recommend this GP. People sometimes don’t understand that Nurses and Doctors are humans too and they need some appreciation for they do. Thank you so much 🌟
Visited February 2024
Acre Surgery has not yet replied.
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Review titled Would not recommend / terrible practise
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
This surgery has put in so many processes to stop patients getting through to the doctor and delay prescribing of prescriptions they should actually be held account but the local health authority. Again delaying tactics when letters are sent from Hospital consultants asking them to provide a service. Excuses when asked to provide prescriptions. Providing them too late to be filled. Saying you are on the list when you are not on it at all. They refer you to patch service but then close that after 2 mins of opening. Phone rings without being answered. Many different ways of stopping you getting through but happy to take on patients. Where does the nhs money go? Shameful.
Visited April 2023
Review titled Acre Surgery
Replied on 02 May 2023
Dear patient, We feel we need to respond to your comments as as a practice we strive on a daily basis to meet the needs of our patients in a timely and safe manner. As you have not given a specific details of your bad experience with the practice we can only respond to your issues in a generic manner We receive many hospital letters as well as other communications. Thus hospital communication takes up to 3 weeks to go through the practice work flow process Hospitals are therefore aware if anything needs urgent action they should facilitate this, for example by providing 4 weeks of prescriptions if they are deemed to be urgent otherwise advising the patient that a delay in starting is acceptable. You may not be aware we have a new phone provider for the last 6 weeks. All response times are recorded and we have a 3 min average response time. We have had some very good feedback form patients regarding the phone response time. As regards Patches and stating you are on a list , I would be grateful if you would approach one of the partners with the specifics of this. We take this very seriously and would like to investigate this incident further. Patches is just one mode of access ,therefore the numbers on this have to be limited. Kind Regards Management Team
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Review titled Caring efficient service
Rated 5 stars out of 5
by John Pettit - Posted on 21 March 2023
Really appreciate the very caring and pleasant manner of my GP and the receptionists at Acre Surgery who are also very efficient and pleasant, both on the phone and in person.
Visited March 2023
Acre Surgery has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Nelly Kirk - Posted on 31 January 2023
I’ve been very happy with the respons from the surgery. It was quick,polite and eager to help my situation. The GP Dr that saw me was efficient,friendly,clear,and offered me the right plan of action. Thank you very much
Visited January 2023
Acre Surgery has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Nelly Kirk - Posted on 31 January 2023
I’ve been very happy with the respons from the surgery. It was quick,polite and eager to help my situation. The GP Dr that saw me was efficient,friendly,clear,and offered me the right plan of action. Thank you very much
Visited January 2023
Acre Surgery has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2022
Appointments are made quickly, however waiting times are ridiculous. Over an hour long every time stuck in a badly ventilated and hot waiting area. Would be beneficial if appointment slots were made longer to prevent delays or if patients were phoned so they arrive later as this is stupid, I have had 4 appointments recently and all have had an hour delay.
Visited July 2022
Acre Surgery has not yet replied.