Adam House Medical Centre
85-91 Derby Road, Sandiacre, Nottingham, Nottinghamshire, NG10 5HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2024
I rang for advice, to be told there was nothing they could do to help me, which fair enough, but it was the manner and the tone of the receptionist, and kind of rude of how she spoke. Do not be a receptionist if you cannot speak to people in a professional manner.
Visited October 2024
Review titled Adam House Medical Centre
Replied on 08 October 2024
Dear patient, Thank you for taking the time to leave feedback. We apologise that you have not had a good experience with the practice. I will make sure to bring up this comment in our next practice meeting to ensure that we can improve the experience of our patients. Kind Regards Adam House Medical Centre
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Review titled Great Surgery - Wonderful Treatment
Rated 5 stars out of 5
by Chris Anderson - Posted on 04 September 2024
I just wish to say how pleased I am with the GP service I have received from my GP at Adam House and all his staff. I had a prompt GP consultation appointment, X-rays (results) and Physio appointment organised by my GP all within a month. Results were passed on to me via a phone call and text. The speed and care in my treatment has been amazing, I am very grateful to this wonderful Surgery and its Staff. Thank You.
Visited August 2024
Review titled Adam House Medical Centre
Replied on 09 September 2024
Dear Mr Anderson Thank you for taking the time to leave such a positive review. We are glad that you had such a good experience with the practice and that your concerns were dealt with promptly and efficiently. I will ensure that this feedback is sent to the whole team. Kind Regards Adam House Medical Centre
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Review titled Appointments… more like a drop in clinic
Rated 2 stars out of 5
by Shane - Posted on 24 July 2024
Rang at 0800 for appointment as I felt my cancer symptoms had returned. Arranged cover for work for a 0945 appointment, to be told when I arrived that there 4 people in front of me and it’s at least an hour wait. I can acknowledge doctors running late seeing ill people, but then to be told at 0940 the doctor hadn’t started seeing patients yet is unacceptable. My wife had the exact problem last week. Really poor service, the NHS wants us understand how underfunded they are, try starting work on time, this might help your cause. In the meantime, I’ll take my symptoms to A&E and further impact the already overworked and understaffed key frontline workers that do deserve they sympathy and prise for their work.
Visited July 2024
Review titled Adam House Medical Centre
Replied on 25 July 2024
Dear Shane, We apologise that this was the experience you have had at the practice. I will add this to the next clinical meeting to try and come up with a resolution to this issue and to ensure that the clinicians are informed. If you would like to directly contact us please email ddicb.management.adamhouse@nhs.net Once again we apologise for your negative experience with the practice. Kind Regards Adam House Medical Centre
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Review titled Excellent experience
Rated 5 stars out of 5
by Peter Belfield - Posted on 02 August 2024
Doctor carried out a very thorough chest examination and then arranged for me to have a chest X-ray. I was given an appointment 4 days later and had the x ray result (normal) within a week. Excellent experience at Adam House.
Visited July 2024
Review titled Adam House Medical Centre
Replied on 05 August 2024
Dear Mr Belfield, Thank you for taking the time to leave such lovely feedback. I am glad that you have had a positive experience at the practice and you were seen so quickly. I will ensure that this feedback is passed along to the rest of the staff. Many Thanks J.Smith Senior Administrator
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Review titled Reassuringly Good Practice
Rated 5 stars out of 5
by Dave Hartley - Posted on 04 July 2024
As always, a timely appointment when requested. Professional and caring consultation with the Doctor who reviewed my symptoms and put me at ease.
Visited July 2024
Review titled Adam House Medical Centre
Replied on 24 July 2024
Dear Dave, Thank you for taking the time to leave such lovely feedback. We are glad that you had a positive experience with the practice and we were able to help put your mind at ease. I will pass this review on to the rest of the staff as it is always a moral boost to hear positive feedback. Many Thanks Adam House Medical Centre
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Review titled Help & Care
Rated 5 stars out of 5
by Mr Keith David Clifford - Posted on 21 June 2024
The previous few weeks have been traumatic and life changing for us. I have nothing but praise for the Reception staff, Nurses, and doctors at Adam House. My youngest son has been diagnosed with Cancer, and I needed immediate hospital treatment followed by nursing care at the surgery in a regular and ongoing plan. The treatment for my son, which requires several visits a week to both the City Hospital and the QMC, necessitates the issuing and fulfilling of urgent prescriptions which have been given immediate attention by Reception staff. I can't praise enough all those at Adam House for all their pleasant help and attention to our troubles......without their "can do" attitude I hate to think what the situation would have been. As if all that wasn't enough....I'm now waiting for a hospital check for Skin Cancer arranged by the practice. Credit where it's due....many thanks to you all at the practice.
Visited June 2024
Review titled Adam House Medical Centre
Replied on 24 June 2024
Dear Keith, Thank you for your positive feedback. We are sorry to hear that you are going through such a hard time at present but we are glad we have been able make it slightly easier. We will make sure we let the staff know of this positive feedback. We hope to continue helping you through this journey and are wishing you and your family all the best. Kind Regards Adam House Medical Centre
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Review titled Dramatic Improvements
Rated 4 stars out of 5
by Richard Jenkins - Posted on 08 March 2024
Many GP surgeries have faced criticism due to poor administration, difficulty in getting appointments etc, and general poor service. I am aware that Adam House has had its fair share of criticism. I would like to express my feelings following recent consultations at Adam House and say a big thank you to the whole team there. The new telephony system with the offer of callback has been rapid, effective and efficient. The maximum I waited to get through was a few minutes, and the callback is brilliant. When I was called back (usually no more than 5 minutes), Admin staff were helpful, pleasant and professional. The Consultations I had were thorough, empathetic and gave me full confidence. Thank you again - brilliant!
Visited February 2024
Review titled Adam House Medical Centre
Replied on 24 June 2024
Dear Richard, Thank you for your positive feedback. We are happy to hear that our new telephony system has improved your experience with the practice and are hopeful it has had the same effect on other patients. We will make sure we pass on this positive feedback to our team.