Adam House Medical Centre
85-91 Derby Road, Sandiacre, Nottingham, Nottinghamshire, NG10 5HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments… more like a drop in clinic
Rated 2 stars out of 5
by Shane - Posted on 24 July 2024
Rang at 0800 for appointment as I felt my cancer symptoms had returned. Arranged cover for work for a 0945 appointment, to be told when I arrived that there 4 people in front of me and it’s at least an hour wait. I can acknowledge doctors running late seeing ill people, but then to be told at 0940 the doctor hadn’t started seeing patients yet is unacceptable. My wife had the exact problem last week. Really poor service, the NHS wants us understand how underfunded they are, try starting work on time, this might help your cause. In the meantime, I’ll take my symptoms to A&E and further impact the already overworked and understaffed key frontline workers that do deserve they sympathy and prise for their work.
Visited July 2024
Review titled Adam House Medical Centre
Replied on 25 July 2024
Dear Shane, We apologise that this was the experience you have had at the practice. I will add this to the next clinical meeting to try and come up with a resolution to this issue and to ensure that the clinicians are informed. If you would like to directly contact us please email ddicb.management.adamhouse@nhs.net Once again we apologise for your negative experience with the practice. Kind Regards Adam House Medical Centre
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Review titled Reassuringly Good Practice
Rated 5 stars out of 5
by Dave Hartley - Posted on 04 July 2024
As always, a timely appointment when requested. Professional and caring consultation with the Doctor who reviewed my symptoms and put me at ease.
Visited July 2024
Review titled Adam House Medical Centre
Replied on 24 July 2024
Dear Dave, Thank you for taking the time to leave such lovely feedback. We are glad that you had a positive experience with the practice and we were able to help put your mind at ease. I will pass this review on to the rest of the staff as it is always a moral boost to hear positive feedback. Many Thanks Adam House Medical Centre
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Review titled Help & Care
Rated 5 stars out of 5
by Mr Keith David Clifford - Posted on 21 June 2024
The previous few weeks have been traumatic and life changing for us. I have nothing but praise for the Reception staff, Nurses, and doctors at Adam House. My youngest son has been diagnosed with Cancer, and I needed immediate hospital treatment followed by nursing care at the surgery in a regular and ongoing plan. The treatment for my son, which requires several visits a week to both the City Hospital and the QMC, necessitates the issuing and fulfilling of urgent prescriptions which have been given immediate attention by Reception staff. I can't praise enough all those at Adam House for all their pleasant help and attention to our troubles......without their "can do" attitude I hate to think what the situation would have been. As if all that wasn't enough....I'm now waiting for a hospital check for Skin Cancer arranged by the practice. Credit where it's due....many thanks to you all at the practice.
Visited June 2024
Review titled Adam House Medical Centre
Replied on 24 June 2024
Dear Keith, Thank you for your positive feedback. We are sorry to hear that you are going through such a hard time at present but we are glad we have been able make it slightly easier. We will make sure we let the staff know of this positive feedback. We hope to continue helping you through this journey and are wishing you and your family all the best. Kind Regards Adam House Medical Centre
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Review titled Dramatic Improvements
Rated 4 stars out of 5
by Richard Jenkins - Posted on 08 March 2024
Many GP surgeries have faced criticism due to poor administration, difficulty in getting appointments etc, and general poor service. I am aware that Adam House has had its fair share of criticism. I would like to express my feelings following recent consultations at Adam House and say a big thank you to the whole team there. The new telephony system with the offer of callback has been rapid, effective and efficient. The maximum I waited to get through was a few minutes, and the callback is brilliant. When I was called back (usually no more than 5 minutes), Admin staff were helpful, pleasant and professional. The Consultations I had were thorough, empathetic and gave me full confidence. Thank you again - brilliant!
Visited February 2024
Review titled Adam House Medical Centre
Replied on 24 June 2024
Dear Richard, Thank you for your positive feedback. We are happy to hear that our new telephony system has improved your experience with the practice and are hopeful it has had the same effect on other patients. We will make sure we pass on this positive feedback to our team.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2022
Amazing how quick I got an appointment to see a dr, I called at 8.00 and seen by 12.00 that day , from the receptionist to the dr and nurse where all very helpful. Thank you
Visited October 2022
Review titled Adam House Medical Centre
Replied on 18 October 2022
Dear Patient, Thank you for your great feedback. The surgery strives to ensure all our patients receive the correct care. I would like to assure you that all comments made will be passed to all staff. Many thanks, Adam House Medical Centre
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Review titled Bad practice and awful service!
Rated 1 star out of 5
by Rachel - Posted on 22 August 2022
Terrible excuse for a doctors practice! Calling for an appointment typically takes over an hour of waiting, then to be told there is none available for weeks! No empathy or understanding from receptionists - sadly very condescending too. They really would benefit from updating their information to include how to book appointments and how to speak with patients. Will be looking to transfer to a different practice now as this one has become a joke!
Visited August 2022
Review titled Adam House Medical Centre
Replied on 18 October 2022
Dear Rachel, Thank you for your feedback, The surgery would like to apologise for your recent experience. We are currently looking into our phone line system to help with the wait times. Regarding booking appointments the surgery has limited appointments available to pre-book. However, the majority of the appointments are to be booked on the same day at 8am. I would like to assure you that all points raised will be discussed with staff on how we can improve our service. Many thanks, Adam House Medical Centre.
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Review titled No Appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2022
First, whenever I call them, for any reason and at any time of the day, they say there are no appointments available. I called them yesterday afternoon to make an appointment and they said I must call in the morning, before 10am, to make the appointment. Then I called them at 8:10 and they said all booked!!! This is not the first time, it almost happens all the time, and getting an appointment there is something nearly impossible. The service is too bad and they are not doing anything to the community.
Visited July 2022
Review titled Adam House Medical Centre
Replied on 24 October 2022
Dear patient, Thank you for your feedback. We are sorry to hear you are struggling to book an appointment at the surgery. Unfortunately all appointments are released on the same day at 8am. All patients are required to book appointments at 8am. There are some pre bookable appointments available at the surgery however these get booked very quickly. I would like to assure you that all comments made will be passed onto all staff at the surgery. Many thanks, Adam House Medical Centre