Adderley Green Surgery
Drayton Road, Longton, Stoke-on-Trent, Staffordshire, ST3 1EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely doctor
Rated 5 stars out of 5
by Chelsea - Posted on 15 April 2024
Doctor was polite and kind, made me feel comfortable was smiling all way through the appointment. My son was with me and he fell and she was asking if was ok. Appointment was on time also, she was very thourough and also timely.
Visited April 2024
Review titled Adderley Green Surgery
Replied on 21 May 2024
Dear Chelsea, Thank you for sharing your kind comments about your recent experience at the practice. I will make sure that this is passed onto the GP in question and shared with the whole team. Kind Regards, Bev Heath Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Amie - Posted on 18 March 2024
One of the few practices you can get through to. Have had multiple experiences of good practise with this GP surgery. Receptionists helpful and practitioners always pleasant and wanting the best outcomes. Been this morning to get contraceptive advice and the doctor took time to listen and was very quick and effective
Visited March 2024
Review titled Adderley Green Surgery
Replied on 21 May 2024
Dear Amie, Thank you very much for this most positive review about our practice. The staff will be incredibly pleased with the praise you have given them. I will make sure your review is shared with the whole team. Kind regards, Bev Heath Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Erica Lamberton - Posted on 06 March 2024
This was the first visit , and we where made really welcome , due to my husband illness, we went in together
Visited March 2024
Review titled Adderley Green Surgery
Replied on 21 May 2024
Dear Erica, Thank you for sharing your recent experience with our practice. We are pleased to hear that it was an incredibly positive encounter. I will share your review with the whole team at our next meeting. Kind regards, Bev Heath Practice Manager
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Review titled Care given
Rated 4 stars out of 5
by Karen Peake - Posted on 18 March 2024
Had apt with Health Care and GP .very happy with their treatment and care given to me. Felt looked after and have had tests and to book follow up
Visited March 2024
Review titled Adderley Green Surgery
Replied on 21 May 2024
Dear Karen, Thank you very much for sharing your recent experience with our GP and Health Care Assistant. We are happy to know that you had a positive encounter and were well cared for. I will share this feedback with all of the practice team. Kind regards, Bev Heath Practice Manager
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Review titled Caring doctors
Rated 4 stars out of 5
by Kim - Posted on 06 February 2024
In my opinion the whole practice has extremely caring staff. The only problem is the waiting times for certain things but that I understand isn’t the fault of the people. A lot of things are affecting it at the moment.
Visited February 2024
Review titled Adderley Green Surgery
Replied on 14 February 2024
Dear Kim, Thank you very much for this lovely feedback. It is good to know that you find our practice staff to be very caring. We also appreciate the fact that you understand waiting times can be a little longer on occasion. I will share your comments with all the team at our next meeting. Kind regards, Bev Heath Practice Manager
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Review titled Excellent Team
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2024
Many thanks to the staff, Doctor and Practice Manager for pulling it out of the bag for my wife issuing an emergency pack for a chest infection. It was done as an emergency in lightening time. Thanks so much guys it is really appreciated. It's a 7 year relationship that remains steadfast. You are all amazing.
Visited February 2024
Review titled Adderley Green Surgery
Replied on 21 May 2024
Dear Patient, Thank you very much for your kind comments regarding your recent contact with the practice. We are very happy that we were able to respond so quickly to your request. I will make sure your review is shared with all our practice team. Kind regards, Bev Heath Practice Manager
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Review titled Amazing Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Having been a patient for over 10years I am extremely happy with the service here. This practice has gone above and beyond to help with any request I have had for both me and my children
Visited January 2024
Review titled Adderley Green Surgery
Replied on 22 January 2024
Dear patient, Thank you very much for your most positive feedback regarding the care you have received from the practice over the last 10 years. The staff will really appreciate your lovely comments and I will make sure that this is relayed to them during our team meetings. Kind regards, Bev Heath Practice Manager
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Review titled Good GP's
Rated 5 stars out of 5
by Karen Lownds - Posted on 18 December 2023
Very understanding GP, listened to what I said, didn't feel rushed at the appointment, medication risks explained, came away feeling very positive and and confident with medication and recommendations made
Visited December 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Karen, Thank you for taking the time to post this feedback about our GP. It is very good to know that you had a positive experience and that that you were listened to, and your treatment explained. I will make sure your comments are shared with all of the practice team. Kind regards, Bev Heath Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Debi - Posted on 10 November 2023
I moved to this surgery a while back and I can honestly say it’s been the best move all of the staff are helpful doctors listen to you and do there best to help I find the nursing team very good
Visited November 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Debi, Thank you very much for posting your review of our practice. It is very good to know that you have received good patient care from the team. I will make sure your lovely comments are shared with the whole team. Kind regards, Bev Heath Practice Manager
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Review titled Fab Customer Service
Rated 4 stars out of 5
by Vicki G - Posted on 06 November 2023
I had to call the surgery to sort out a monthly prescription (at 5.30pm on an Monday) and I was expecting to hear frustration and an attempt to rush me off the phone… I was very wrong! I experienced patience, helpfulness, and friendliness throughout the call, and my query was solved instantly! Lovely telephone manner & great customer service.
Visited November 2023
Review titled Adderley Green Surgery
Replied on 29 December 2023
Dear Vicki, Thank you very much for sharing your experience you had with our surgery staff. I am very happy to hear that you received excellent patient care and a quick resolution to your query. The reception staff will be very appreciative of your lovely comments, which will be shared with them and the rest of team. Kind regards, Bev Heath Practice Manager