Addington Road Surgery
77 Addington Road, West Wickham, Kent, BR4 9BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
One of the reception staff at the surgery went out of their way to help me with a difficult situation. They listened when I was in a very distraught state and the care they provided after was above and beyond. I just want to say thank you as it made all the difference.
Visited January 2023
Review titled Addington Road Surgery
Replied on 08 February 2023
Dear patient We would just like to thank you so much for your positive feedback. It is mostly just the negative that we hear about so we really appreciate the time you took to let us know how grateful you were to one of our reception team. Your message will be forwarded on to them. Once again thank for your kind words. With kind regards The Management Team
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Review titled Wouldn't even help to print a single blood form
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2022
I visited Addington Road Surgery to have bloods taken and explained to the receptionist that as I had no access to a Printer I could not print off the form and if they could help. Unfortunately, the receptionist would not assist as I was not registered with them. Despite the tests being requested by Bromley GP Alliance and a copy of the form on my phone, the reception team referred me to my registered gp to get the form printed. Without a car and already suffering from severe medical conditions the entire journey took me 2 hours by foot to finally get my bloods taken. Its such a shame that the Addington Road Surgery reception team and the nurse could not help with simply printing 1 single piece of paper!!
Visited December 2022
Review titled Addington Road Surgery
Replied on 08 February 2023
Dear Patient Please accept our apologies for the delay in replying to your post. We would like to thank you for your feedback and would like to say how sorry we are for the experience you had at our surgery. Our receptionist was correct in that we do not have access to the medical records of patients who are not registered with us, but appreciate that perhaps we could have helped in another way. It is something that we have spoken with the reception team about and hope in future we may be able to solve the problem for patients turning up without a blood test form. With kind regards The Management Team