Addington Road Surgery
77 Addington Road, West Wickham, Kent, BR4 9BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Test Results
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2022
I waited 56 minutes to get test results and got cut off!!! I am at work and need my results - so frustrating....
Visited October 2022
Review titled Addington Road Surgery
Replied on 07 November 2022
Dear Patient Thank you for leaving your review. We are extremely sorry to learn of your troubles getting through to the surgery. We have been very short staffed for a while now, but do have new members joining us soon so we hope the wait will not be so long to get through. For future reference you could try sending an e-Consult asking for your results and these will be sent through within the next 48 hours or you could register for online services. Once again we can only apologise for the difficulty you have had and hope you have managed to receive your results by now. Thank you again for leaving your feedback. With kind regards The Management Team
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Review titled Appalling Surgery
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
This is the second time I am leaving a review. Tried calling surgery today due to illness and no one pucks up the phone the message you get is 'due to teptiono staff shortage there us only one receptionist answering the phones please call back tomorrow at 8.30am'!!!! Are they serious? This surgery should be shut down as you can almost never get an appointment or speak to anybody. The last review i left about a year ago was also about not being able to get through by phone. Am looking to register with another surgery which is actually in a position to deal with its patients
Visited October 2022
Review titled Addington Road Surgery
Replied on 07 November 2022
Dear Patient Thank you for leaving your feedback and we are so very sorry to learn that you have already had to do this before. We can only apologise profusely that you have had such difficulty in getting through to the surgery. We have been extremely short-staffed of late, but do have new members joining us soon, which should help with the wait for the telephones. We also offer the e-Consult service whereby you would receive a reply within 48 hours. We cannot apologise enough for the experience you have received, but do hope you will continue with us. Once again thank you for taking the time to leave your post. With kind regards The Management Team
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Review titled Frustrating
Rated 2 stars out of 5
by Peter Rowland - Posted on 21 October 2022
You cannot get through to this practice on the phone. I tried over a hour to get test results and then got cut off. I have been a patient here for about 26 years. When you do see someone I have been happy with the service I have received but I do not have an hour spare to wait in the phone for test results. There must be a more efficient way of doing this.
Visited October 2022
Review titled Addington Road Surgery
Replied on 07 November 2022
Dear Mr Rowland Thank you for your feedback which we value whether positive or negative as it helps us to try to improve our service. We are so very sorry to learn of your experience with our telephone lines. Unfortunately, we have been extremely short staffed for a while now, which is why patients are experiencing long delays waiting for the telephone to be answered. We are hoping to recruit new members soon. As regards the technical issue about the line being cut off, we will endeavour to speak with our phone provider to correct this problem. Could we suggest that you also try the e-Consult service whereby you should receive a reply within 48 hours. Thank you for adding that you are happy with the service you receive when you do see someone. Once again thank you for taking the time to leave a review. With kind regards The Management Team
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Review titled Fortunate to have this practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2022
When speaking to friends and family members, I feel fortunate that I have been registered with this practice for the past 35 years. I have only ever had 1 negative experience in all that time. The Doctor I have seen twice recently as my problems have got more complex as I've got older has really listened to me, gone back through my notes to get my history etc etc., and I have left the surgery breathing a sigh of relief that I am getting somewhere.
Visited September 2022
Review titled Addington Road Surgery
Replied on 26 September 2022
Dear Patient Thank you so much for taking the time to leave a positive comment about the surgery. We are very pleased to learn that you have been happy with our service for a number of years and have only ever had one negative experience, for which we apologise. We are also happy to hear that you are satisfied with the care and empathy shown to you at this present time by one of our doctors. We hope this continues and wish you well. Thank you again for taking the time to leave feedback. It is very much appreciated and will be passed on to the team. Kind regards The Management Team
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Review titled Caring, patient and responsive
Rated 4 stars out of 5
by Nick-E - Posted on 05 October 2022
When I needed help Reception and the doctors could not have been helpful, discrete, efficient and caring. I was made to feel cared for as an individual - and adaptations were made to ensure I accessed a surgery doctor on the day of calling. Thank you.
Visited September 2022
Review titled Addington Road Surgery
Replied on 11 October 2022
Dear Nick-E Thank you so much for your positive feedback. This is greatly appreciated. We are so pleased that we were able to assist you and you felt everyone really cared. Your kind words will be passed on to all members of staff. Thank you once again for taking the time to leave an encouraging comment about our service. With kind regards Management Team